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07-28-2008, 02:29 PM | #1 |
Junior Member
Join Date: Jul 2007
Posts: 12
Thanks: 5 Thanked 1 Times in 1 Posts |
Can't access voicemail
Dear Forum Members,
I have a Voxalot Lite subscription and an Grandstream 486 (second version / 487) connected to Voxalot behind a firewall / ethernet hub / modem. The the phone system works & sound quality is good and I receive emails with voicemessages attached. However, I can not access my voicemail account from the phone, i.e. dialling *500 or by dialling a SIP broker local access number. Does anybody have any ideas why this might be the case ? Many thanks for your suggestions. Best regards, Biu26 |
07-28-2008, 04:00 PM | #2 |
Senior Member
Join Date: Jul 2007
Location: Oregon, USA
Posts: 365
Thanks: 17 Thanked 77 Times in 64 Posts |
Which Voxalot proxy are you using? Are you addressing the proxy on the standard port 5060 or one of the other port numbers?
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07-28-2008, 04:59 PM | #3 |
Junior Member
Join Date: Jul 2007
Posts: 12
Thanks: 5 Thanked 1 Times in 1 Posts |
Dear Boatman,
I am using the proxy eu.voxalot.com and the port 5064 (local sip port) and 5008 (local RTP port) because Ports 5060 and 5004 are occupied / opened on the router for another Handytone 488. Regards, Biu26 |
07-28-2008, 05:48 PM | #4 |
Junior Member
Join Date: Jul 2007
Posts: 12
Thanks: 5 Thanked 1 Times in 1 Posts |
Dear Kurun and Boatman,
the *600 echo test works fine but unfortunately dialling 500# or *500# does not work. I get a message saying 'we are sorry but the number can not be connected'. How can I switch off the special call features in the Handytone 486 to test whether this resolves the issue ? Many thanks for your help. Biu26 |
07-28-2008, 07:42 PM | #5 |
Join Date: Sep 2006
Location: Toronto, Canada
Posts: 568
Thanks: 70 Thanked 147 Times in 115 Posts |
Dialing 500# should work, even with the Call features set to yes.
To shut off the Call features, you have to log in to the set-up screen, and hunt for it in one of the tabs or check the manual. Did you update the firmware on the device to the latest version? You can also access your voicemail by dialing a Sipbroker access number, and entering *010500#, entering mailbox and PIN number as prompted. Is you Voicemail activated on the Voxalot set-up page? |
07-29-2008, 09:03 AM | #6 |
Junior Member
Join Date: Jul 2007
Posts: 12
Thanks: 5 Thanked 1 Times in 1 Posts |
Hi Kurun,
Sadly, 500# does not work. I will have a look later today to see how I can switch-off the call features of the Handytone. Yes, voicemail is set up on the Voxalot set-up page. The handytone 486 is set to download the latest firmware from the Grandstream website. Hence, I assume that it has the latest firmware. I succeeded to access the voicemail from a normal PSTN phone, using the Sipbroker access number. This works fine. It doesn't work though from the VOIP phone connected to Voxalot. Many thanks for you help. Biu26 |
07-28-2008, 05:21 PM | #7 |
Join Date: Sep 2006
Location: Toronto, Canada
Posts: 568
Thanks: 70 Thanked 147 Times in 115 Posts |
Try dialing 500# to access voicemail.
The problem is probably caused by the Call features native to the Grandstream device. You can turn this off if you want, and then *600, *500 will work. There may also be a conflict with some Sipbroker access numbers if the call features are left enabled. You can use a workaround in the Voxalot dial plan, but then you always need to dial an alternate string instead of the[*] and use the dial plan to replace with[*]. |
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