VoXaLot Launches European Server

Tony · 02-02-2007, 02:25 PM

To all VoXaLot Members,

On the 18th of January we posted a thread on our support forum stating that we would be building a European cluster to improve the quality of the VoXaLot service for European members. This decision was based on the feedback we received from our European members in a recent survey we conducted.

Today I am pleased to announce that VoXaLot has publicly launched its first European server. Based on some early testing that members have conducted, the results show much improved latency times.

The Netherlands ~ 10ms
UK ~ 55ms
Belgium ~ 21 ms
Ukraine ~ 93 ms
Russia ~ 71ms
Norway ~ 32ms

By utilising the new server, our European Members will experience an even greater level of service from VoXaLot. The new cluster has been designed to fully interoperate with the other VoXaLot clusters in the U.S. and Australia, thus ensuring members can reach any other member irrespective of their location.

To use the new cluster, simply change your device / phone proxy to use:

eu.voxalot.com

The domain / realm should be set to:

voxalot.com

Then log into the VoXaLot web site and change your preferred cluster to:

eu.voxalot.com

Note You will need to set the SIP Register flag for each of your providers to "No" before the system will allow you to change your preferred cluster.

To test the change dial: *600 (echo test).

We have also allocated a new SIP Broker SIP-Code *031 that points directly to this cluster. This SIP-Code will also allow anyone to call our European members by dialling *031xxxxxx (where xxxxxx is your VoXaLot number) from any fixed line or mobile phone via the SIP Broker PSTN access numbers listed HERE

We would like to take this opportunity to thank you all for your continued support of VoXaLot. At VoXaLot the Team’s goal here is to ensure our members have the best possible user experience and, where possible, we try and respond to your requests as soon as we can. Please continue to provide feedback on current and possible future functionality.

Tony.

pianoquintet · 02-02-2007, 04:41 PM

Thank you for this improvement! There is something I am missing, however: if any user can bypass the Voxalot RTP proxy by using a STUN server, why do you bother setting up additional servers closer to your users? Is it simply to make the SIP negotiation faster, which requires Voxalot as the middleman? Or are there cases in which users cannot avoid going through Voxalot for the actual RTP voice traffic and you are thus attempting to reduce voice latency for them?

martin · 02-02-2007, 07:37 PM

Many of our members rely on server side NAT handling and RTP processing. This new server will help improve their experience and improve call quality.

In addition, VoXaLot initiates Web / Mobile Callbacks from the members preferred cluster. With callbacks, VoXaLot handles the RTP traffic for both call legs. European members that use Web / Mobile Callback should notice significant improvements with this new server.

244751 · 02-03-2007, 01:59 AM

Might be a good idea to make this post a sticky for a while or create a new folder for new enhancement / important annoncements

blanu · 02-03-2007, 06:37 AM

Quote:

Originally Posted by Tony

Today I am pleased to announce that VoXaLot has publicly launched its first European server.

Great! You guys rock! Thanks!

// Blanu

zlotowinfo · 02-03-2007, 09:18 AM

ping to voxalot.com - 51 ms
ping to eu.voxalot.com - 53 ms

so what the difference using other serv to call?

my mistake i write wrong number
ping to voxalot.com - 145-154 ms
ping to eu.voxalot.com - 53-60 ms

but i havent problem with calling with this 150ms

ptruman · 02-03-2007, 10:02 AM

Doesn't work for me! I deregistered my providers, changed proxy, reregistered them, and changed my ATA.

12 hours later, still failing reg! Switched back to US and it's instantly on

martin · 02-03-2007, 10:39 AM

Quote:

Originally Posted by ptruman

Doesn't work for me! I deregistered my providers, changed proxy, reregistered them, and changed my ATA.

12 hours later, still failing reg! Switched back to US and it's instantly on

Please PM your account number and I will look at your settings

Nakkoush · 02-03-2007, 01:32 PM

Quote:

Originally Posted by zlotowinfo

ping to voxalot.com - 51 ms
ping to eu.voxalot.com - 53 ms

so what the difference using other serv to call?

The same here, it looks after pinging eu.voxalot.com that it is slower than us.voxalot.com...

But i will try it later on anyway...

Well done Voxalot!!

Mesmer · 02-03-2007, 03:24 PM

Quote:

Originally Posted by Nakkoush

The same here, it looks after pinging eu.voxalot.com that it is slower than us.voxalot.com...

But i will try it later on anyway...

Well done Voxalot!!

It's working for me in the UK.

The changed routing makes quite a difference:

US server cluster:

Approximate round trip times in milli-seconds:
Minimum = 87ms, Maximum = 88ms, Average = 87ms

NL server cluster:

Approximate round trip times in milli-seconds:
Minimum = 15ms, Maximum = 15ms, Average = 15ms

02-02-2007, 02:25 PM	#1
Tony Join Date: Jan 2007 Location: Sydney Posts: 221 Thanks: 64 Thanked 106 Times in 49 Posts	VoXaLot Launches European Server To all VoXaLot Members, On the 18th of January we posted a thread on our support forum stating that we would be building a European cluster to improve the quality of the VoXaLot service for European members. This decision was based on the feedback we received from our European members in a recent survey we conducted. Today I am pleased to announce that VoXaLot has publicly launched its first European server. Based on some early testing that members have conducted, the results show much improved latency times. The Netherlands ~ 10ms UK ~ 55ms Belgium ~ 21 ms Ukraine ~ 93 ms Russia ~ 71ms Norway ~ 32ms By utilising the new server, our European Members will experience an even greater level of service from VoXaLot. The new cluster has been designed to fully interoperate with the other VoXaLot clusters in the U.S. and Australia, thus ensuring members can reach any other member irrespective of their location. To use the new cluster, simply change your device / phone proxy to use: eu.voxalot.com The domain / realm should be set to: voxalot.com Then log into the VoXaLot web site and change your preferred cluster to: eu.voxalot.com Note You will need to set the SIP Register flag for each of your providers to "No" before the system will allow you to change your preferred cluster. To test the change dial: 600 (echo test). We have also allocated a new SIP Broker SIP-Code 031 that points directly to this cluster. This SIP-Code will also allow anyone to call our European members by dialling 031xxxxxx (where xxxxxx is your VoXaLot number) from any fixed line or mobile phone via the SIP Broker PSTN access numbers listed HERE We would like to take this opportunity to thank you all for your continued support of VoXaLot. At VoXaLot the Team’s goal here is to ensure our members have the best possible user experience and, where possible, we try and respond to your requests as soon as we can. Please continue to provide feedback on current and possible future functionality. Tony. Last edited by martin; 02-04-2007 at 09:11 AM.*

02-02-2007, 07:37 PM	#3
martin Join Date: Feb 2006 Posts: 2,930 Thanks: 528 Thanked 646 Times in 340 Posts	Many of our members rely on server side NAT handling and RTP processing. This new server will help improve their experience and improve call quality. In addition, VoXaLot initiates Web / Mobile Callbacks from the members preferred cluster. With callbacks, VoXaLot handles the RTP traffic for both call legs. European members that use Web / Mobile Callback should notice significant improvements with this new server. __________________ Martin Please post support questions on the forum. Do not send PMs unless requested. Last edited by martin; 02-02-2007 at 07:44 PM.

02-03-2007, 09:18 AM	#6
zlotowinfo Junior Member Join Date: Feb 2007 Posts: 3 Thanks: 0 Thanked 0 Times in 0 Posts	poland: what the difference? my mistake ping to voxalot.com - 51 ms ping to eu.voxalot.com - 53 ms so what the difference using other serv to call? my mistake i write wrong number ping to voxalot.com - 145-154 ms ping to eu.voxalot.com - 53-60 ms but i havent problem with calling with this 150ms Last edited by zlotowinfo; 02-03-2007 at 08:49 PM. Reason: mistake

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02-02-2007, 04:41 PM	#2
pianoquintet Join Date: Feb 2007 Posts: 39 Thanks: 0 Thanked 5 Times in 4 Posts	Thank you for this improvement! There is something I am missing, however: if any user can bypass the Voxalot RTP proxy by using a STUN server, why do you bother setting up additional servers closer to your users? Is it simply to make the SIP negotiation faster, which requires Voxalot as the middleman? Or are there cases in which users cannot avoid going through Voxalot for the actual RTP voice traffic and you are thus attempting to reduce voice latency for them?

02-03-2007, 01:59 AM	#4
244751 Member Join Date: Dec 2006 Location: Canada Posts: 88 Thanks: 2 Thanked 10 Times in 5 Posts	Might be a good idea to make this post a sticky for a while or create a new folder for new enhancement / important annoncements

02-03-2007, 10:02 AM	#7
ptruman Member Join Date: Sep 2006 Posts: 94 Thanks: 1 Thanked 8 Times in 8 Posts	Doesn't work for me! I deregistered my providers, changed proxy, reregistered them, and changed my ATA. 12 hours later, still failing reg! Switched back to US and it's instantly on