Voxalot Account suddenly stopped accepting DID calls

[richard]

Hello

I have been using DIDWW for over a year and successfully receiving calls via my DID number to my Voxalot extension, until about 1 week ago. (Co-incidently while I was travelling and needed it)

Now, whenever someone calls my DIDWW number (which forwards to my Voxalot extension), i just hear a clicking sound and the call is disconnected.

To troubleshoot, I forwarded the DIDWW number to my Dad's Voxalot extension and everything works fine. This therefore confirms that the problem doesn't seem to be on the DIDWW end.

Can anyone at Voxalot look at the logs for my extension and see what seems to be happening? I can PM my extension if/when asked.

Thanks in advance


Richard