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Voxalot Support Support for the Voxalot service. |
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08-08-2008, 04:30 AM | #1 |
Join Date: Mar 2006
Location: Oz
Posts: 69
Thanks: 0 Thanked 0 Times in 0 Posts |
Account renewal
Hi,
On the 03/08/2008 I received a renewal notice, however when I tried to re-new a message came up saying that there was nothing to renew. Today 08/08/2008 I get "Your current VoxPremium subscription has now expired." userid # 758291 |
08-08-2008, 08:56 AM | #2 |
Join Date: Feb 2006
Posts: 2,930
Thanks: 528 Thanked 646 Times in 340 Posts |
PM sent......
__________________
Martin Please post support questions on the forum. Do not send PMs unless requested. |
10-07-2008, 01:15 PM | #3 |
Junior Member
Join Date: Oct 2007
Posts: 8
Thanks: 0 Thanked 0 Times in 0 Posts |
renewal reminders
acct: 791956
i am getting daily renewal reminders, emails to support are not being answered, exactly when is this going to be rectified. I renewed in July |
10-07-2008, 08:48 PM | #4 | |
Join Date: Feb 2006
Posts: 243
Thanks: 8 Thanked 130 Times in 72 Posts |
Quote:
You originally had a VoxLite/VoxUpgrade combo, but when you renewed you chose a VoxPro (which is better value for money obviously). However, because you chose a different product, the system just (dumbly) assumes that you have just purchased a new subscription, rather than renewing your existing one - and that is why it continues to send out new renewal reminders. Apologies for the confusion. I admit that it is confusing and less than ideal. BTW, your old subscription expired on the 5th Oct, so you should no longer be receiving reminders. If you are, please let me know. -- Craig |
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