03-10-2009, 11:33 AM | #1 |
Join Date: Feb 2006
Posts: 2,930
Thanks: 528 Thanked 646 Times in 340 Posts |
Service Improvements
Please be advised that as of today we have released a new feature on the web site aimed at improving the turn around time to resolve system outages.
A new menu item "Service Status" can be found on the Voxalot home page that takes members to the Service Status page. This page lists the current status of each of our proxies with logged on members also having access to the "BIG RED BUTTON". Clicking this button will send a notification email to each and every Voxalot support staff member. Please Note The BIG RED BUTTON is only to be used when a system outage has occurred and is not to be abused by members. Members abusing this feature will be banned from the service without notice. If you have not yet seen our fail over post, please visit http://forum.voxalot.com/voxalot-sup...lemention.html Thanks.
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Martin Please post support questions on the forum. Do not send PMs unless requested. |
03-10-2009, 01:08 PM | #2 |
Member
Join Date: Dec 2008
Posts: 91
Thanks: 7 Thanked 7 Times in 6 Posts |
Great idea! hopefully we will not have to use it very frequently ;-).
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03-10-2009, 03:27 PM | #3 |
Senior Member
Join Date: Jul 2007
Posts: 143
Thanks: 13 Thanked 20 Times in 19 Posts |
Small button for each proxy should be better. Just my 0.02
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03-10-2009, 07:19 PM | #4 |
Senior Member
Join Date: Jun 2006
Posts: 115
Thanks: 32 Thanked 20 Times in 18 Posts |
May be there should be a counter of users report. If more than 2,3 users report service outage than service notificatiocation should be considered seriousoully. If later some users say service is working fine, than may be clear outage status.
Regards. Majo |
03-11-2009, 09:31 AM | #5 |
Join Date: Feb 2006
Posts: 2,930
Thanks: 528 Thanked 646 Times in 340 Posts |
Thanks for your suggestions. I would like to take this opportunity to remind members that this button should only be used when a system outage has occurred.
In the last 24 hours we received four(4) notifications. As the page suggests, any members that misuse this feature will have their accounts suspended without notice. We request that these offenders please play nice.
__________________
Martin Please post support questions on the forum. Do not send PMs unless requested. |
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