|
Voxalot Support Support for the Voxalot service. |
|
Thread Tools | Display Modes |
|
05-04-2010, 05:08 PM | #1 |
Member
Join Date: Sep 2007
Posts: 45
Thanks: 1 Thanked 3 Times in 3 Posts |
Call connection rules have stopped working
Can anyone tell me why my carefully constructed call connection (forwarding) rules stopped working today (May 4)? They were working fine yesterday.
I can't even get a rule to work if I specify that all calls and all providers be forewarded to a specific phone number through another provider registered with voxalot. I have tried many combinations of numbers and providers. The calls just continue to ring through to the ATA (and phone) on which my voxalot premium account is registered. No forwarding appears to be taking place. I don't get it, given that nothing has changed at my end (at least not until I started playing around after all of this stopped working). Edit: I have two Voxalot premium accounts. I just tested the other one and forwarding works fine. Yet on the problematic one I can't even get the forward everything to voicemail all the time call forwarding rule to work. Last edited by toolio; 05-04-2010 at 05:56 PM. |
05-04-2010, 07:07 PM | #2 |
Join Date: Jul 2007
Location: Toronto, Canada
Posts: 1,422
Thanks: 123 Thanked 369 Times in 282 Posts |
This is a basic suggestion...but did you try to just do a reset on the ATA (preferably a power-cycle)
Anything signifcantly different about the two accts (eg. use different servers, was one affected by the recent VM issue maybe....) |
05-04-2010, 07:23 PM | #3 | |
Member
Join Date: Sep 2007
Posts: 45
Thanks: 1 Thanked 3 Times in 3 Posts |
Quote:
After hours of investigation this afternoon I have concluded nothing is working with call forwarding except the ability to forward everything to voicemail or to forward any call from any provider (both started working after a power reset). I cannot forward by an individual incoming provider, because Voxalot does not seem to be recognizing any of them. It treats all calls from all providers the same way and passes them through. I cannot forward by incoming number because voxalot does not recognize those either, even though they are showing up on the called phone's caller ID. I want to either pick an incoming number or an incoming provider for forwarding to a particular number through a particular VOIP provider. I was able to do it yesterday, and for a week before that. Today, it simply will not work. This is extremely irritating because a week ago I set up and successfully tested a number of forwarding rules on this account, which I have used since then. Until, as I said, today. Last edited by toolio; 05-04-2010 at 07:25 PM. |
|
05-04-2010, 07:42 PM | #4 | |
Join Date: Jul 2007
Location: Toronto, Canada
Posts: 1,422
Thanks: 123 Thanked 369 Times in 282 Posts |
Quote:
Which provider(s) are you using to do the forwarding part ...(anything BetaMax related)? |
|
05-04-2010, 08:33 PM | #5 | |
Member
Join Date: Sep 2007
Posts: 45
Thanks: 1 Thanked 3 Times in 3 Posts |
Quote:
Forwarding used to work and no longer does with incoming Voip.ms and Callcentric DIDs and with callcentric 1777 internal numbers. No betamax involved. I believe in the past I have also successfully used inphonex DIDs for forwarding. Generally I have used the "inbound provider" setting successfully. There is one thing i neglected to mention because I hadn't thought of it. Yesterday I upgraded to an additional 5 registrations for the account that is not working properly. I doubt that has anything to do with it, but perhaps worth mentioning. Last edited by toolio; 05-04-2010 at 09:16 PM. |
|
05-04-2010, 10:56 PM | #6 |
Join Date: Jul 2007
Location: Toronto, Canada
Posts: 1,422
Thanks: 123 Thanked 369 Times in 282 Posts |
So I am watching this too...there maybe something else going on...
VoIP.ms: Customer Portal - dslreports.com |
05-06-2010, 11:50 AM | #7 |
Member
Join Date: Dec 2008
Posts: 91
Thanks: 7 Thanked 7 Times in 6 Posts |
Stopped working for my account also. Very frustating! Has been working all of the time before...
|
05-06-2010, 03:15 PM | #8 | |
Member
Join Date: Sep 2007
Posts: 45
Thanks: 1 Thanked 3 Times in 3 Posts |
Quote:
Emoci was kind enough to offer his help through a thread on dslreports. By following his suggestions I have determined I cannot forward any incoming providers through voxalot, despite the fact that all providers are working fine for incoming and outgoing calls, with no audio problems. Originally my problem started with Voip.ms but now seems to be with all providers. I also deleted and redid all my forwarding rules. It did not help. Still looking for a solution. Cheers. |
|
05-07-2010, 11:11 AM | #9 |
Member
Join Date: Sep 2007
Posts: 45
Thanks: 1 Thanked 3 Times in 3 Posts |
Since I constantly read here "Please post support questions on the forum. Do not send PMs unless requested." could someone at Voxalot kindly request that I PM them about this issue
I would appreciate working with Voxalot toward a solution. I may be doing something wrong, or it may be a Voxalot problem. But whatever it is, I am not able to figure it out or change it despite hours of trying different call forwarding configurations. Obviously I am not the only one having this problem (And I am now having it on both my Premium accounts). I notice there is also another similar thread about call forwarding not working properly, and in this thread another person has pointed out that his call forwarding has suddenly stopped working in a fashion similar to mine. I would like to point out again that what once worked perfectly well suddenly stopped working a few days ago. I have conducted a number of tests and made a number of changes suggested by emoci, but the problems remain on both my Voxalot Premium accounts I have. Thanks. |
05-08-2010, 01:19 AM | #10 |
Member
Join Date: Mar 2007
Location: Toronto, Canada
Posts: 65
Thanks: 8 Thanked 5 Times in 4 Posts |
Stopped working for me too.
There seems to be a problem somewhere. |
|
|
Similar Threads | ||||
Thread | Thread Starter | Forum | Replies | Last Post |
Free DID Numbers, Free Voip Calls, & more Voip Info | amroe | Voxalot General | 54 | 01-13-2014 09:11 AM |
Support: Call Connection Rule NOT working | richard | Voxalot Support | 11 | 09-12-2008 04:47 AM |
Request to Call Connection Rules List | tronster | Voxalot General | 3 | 05-09-2008 02:47 AM |
Feature Request: Call Connection Rules | Lanh | Voxalot Support | 0 | 12-25-2007 01:47 PM |
Problems with Call Connection Rules List | mgoebel | Voxalot Support | 7 | 08-15-2007 10:01 AM |