|
Voxalot Support Support for the Voxalot service. |
|
Thread Tools | Display Modes |
08-14-2010, 04:56 AM | #1 |
Junior Member
Join Date: Apr 2007
Posts: 29
Thanks: 2 Thanked 0 Times in 0 Posts |
Incoming calls not received
I have a problem that I am sure is related to my network and not Voxalot. Yet I am seeking your help on what I should do to sort it out. My device is GrandStream H502. Here are my settings:
Advance Setting: No STUN server used. FXS Port1: Primary SIP server: voxalot.com:443 Outbound Proxy: us.voxalot.com SIP Transport: UDP NAT Traversal (STUN): Yes Local SIP Port: 443 SIP T1 Timeout: 2 sec The rest is the default setting of the GrandStream Here is additional information: Product model: HT-502 V1.2A Software Version: Program-- 1.0.1.41 Bootloader-- 1.0.0.9 Core-- 1.0.0.37 Base-- 1.0.0.87 The problem is: 1) The ATA gets registered with no problem. 2) I can make outgoing calls with no issue. 3) The problem is in the incoming calls. Callers when dialing my number they receive no ringing tone. Yet, my telephone rings and I even see their Voxalot ID. When I answer, I receive a busy signal. As I mentioned above, I am sure this is a problem specific to my network because when I travel and uses unrestricted networks, everything works fine. My questions are: 1) What would I need to look at in my settings or what is need to be changed to solve this problem? 2) If I use a STUN will it solve the problem? What STUN I should use and what are the settings? 3) If nothing to be done in my settings, what would I need to ask the System Admin of my network to do so the problem is solved taking into consideration the following: a. I cannot have a fully unrestricted network. I may convince them to tweak it as long it does not form a security issue. b. Our system admin has limited experience and I have to give him a specific and precise request. Regards Y |
Thread Tools | |
Display Modes | |
|
|
Similar Threads | ||||
Thread | Thread Starter | Forum | Replies | Last Post |
Free DID Numbers, Free Voip Calls, & more Voip Info | amroe | Voxalot General | 54 | 01-13-2014 09:11 AM |
incoming calls not working | 315572 | Voxalot Support | 2 | 11-21-2009 07:43 AM |
incoming sip calls going directly to voicemail | vishal3110 | Voxalot Support | 8 | 12-13-2008 12:17 AM |
Some incoming SIP URI dialed calls slient | Tylo | Voxalot Support | 9 | 04-09-2008 05:24 PM |
Nor receiving incoming calls | Sharps1 | Voxalot Support | 1 | 10-16-2006 12:38 PM |