Voicemail issues

talhezki · 04-09-2008, 04:15 PM

Hello All,

I wanted to raise an issue regarding the voicemail.
for some strange reason, when i am not connected to the voxalot service, and ONLY then, when someone calls me he hears nothing for 25 seconds and then forwarded to the voicemail. Theoretically he should be forwarded to the voicemail right away.
i would like to add that if i AM connected, and rejects the incoming call the caller is being forwarded to voicemail with no problems.

again < when not connected caller hears nothing for 25 sec then voicemail>

*i have recorded both unavailable message, busy message, name and temporary greeting. It seems that i am unable to return to defaults.

Can someone clear out those issues?

Thanks

emoci · 04-09-2008, 05:31 PM

Quote:

Originally Posted by talhezki

Hello All,

I wanted to raise an issue regarding the voicemail.
for some strange reason, when i am not connected to the voxalot service, and ONLY then, when someone calls me he hears nothing for 25 seconds and then forwarded to the voicemail. Theoretically he should be forwarded to the voicemail right away.
i would like to add that if i AM connected, and rejects the incoming call the caller is being forwarded to voicemail with no problems.

again < when not connected caller hears nothing for 25 sec then voicemail>

*i have recorded both unavailable message, busy message, name and temporary greeting. It seems that i am unable to return to defaults.

Can someone clear out those issues?

Thanks

In regards to
"*i have recorded both unavailable message, busy message, name and temporary greeting. It seems that i am unable to return to defaults"

I know that all you need to record is the unavailbale message....in any case will play with my VM when I get a chance tonight, I am sure you can erase the greetings.....but can't tell you how of the top of my head right now...

As for the issue that VM is still delayed when you are disconnected, could you elaborate on what you are using to register with VoXalot and how are you testing the incoming calls a bit further......

talhezki · 04-09-2008, 08:02 PM

Well surprisingly all is suddenly good, and VM kiks in right away, but anyhow is you want to trublshot what happened:
I am using nokias voip platform, or sometimes fring. i would like to add that EVERYTHING works perfectly good and voice quality is superb when using the nokia built-in voip app, fring is not that good (guess coz of the codec).
Anyways, when im registered (most of the day with the E65) all is working good, im receiving calls from several sources (mysipswitch- which is registered with few international numbers, tringme- for web and email calls, and fowarding from another voip service). Again- everything works well.
test call to myself using tringme works fine, but when I was not connected to voxalot the latter mentioned happens.
Also when someone called me on one of the international numbers (who are configured to forward to voxalot <<didww.com>> calls are received well, when not connected there was silence for 25 seconds and then the VM.
Thanks for your help

than30fyl · 04-15-2008, 09:43 AM

Hello everybody,

This is my first post so first of all i'd like to thank for this great service!

I've recently created my voxalot account (basic) but i have the following issue with voicemail. Although i setup 90 seconds before voicemail takes over i get no incomming call to my softphone. Instead the voicemail just gets the incomming call and then i get the email notification of a new voicemail in my box.
If I disable the voicemail then incomming calls are routed to my softphone correctly.

Am i missing some setting? - help please.

best regards.
~thanasis

than30fyl · 04-16-2008, 02:48 PM

Quote:

Originally Posted by than30fyl

Hello everybody,

This is my first post so first of all i'd like to thank for this great service!

I've recently created my voxalot account (basic) but i have the following issue with voicemail. Although i setup 90 seconds before voicemail takes over i get no incomming call to my softphone. Instead the voicemail just gets the incomming call and then i get the email notification of a new voicemail in my box.
If I disable the voicemail then incomming calls are routed to my softphone correctly.

Am i missing some setting? - help please.

best regards.
~thanasis

I get This same strange behavior with all the softphones i have tested (X-Lite, SJPhone, Zoiper free). I am registering with eu.voxalot.com.

~thanasis

than30fyl · 04-17-2008, 08:39 PM

Quote:

Originally Posted by than30fyl

I get This same strange behavior with all the softphones i have tested (X-Lite, SJPhone, Zoiper free). I am registering with eu.voxalot.com.

~thanasis

The same if i register with ATA (fritz.box 7140)

Is there anything more i could test?

~thanasis

kurun · 04-18-2008, 04:32 AM

That behaviour seems quite out of the ordinary.

Are you behind a firewall?
Are you able to forward ports to your IP phone?
Can you try logging onto another Voxalot server (us or au) ?
Please make the servere entry on you member log-in page match the server you are logging onto.

04-09-2008, 04:15 PM	#1
talhezki Junior Member Join Date: Apr 2008 Posts: 2 Thanks: 0 Thanked 0 Times in 0 Posts	Voicemail issues Hello All, I wanted to raise an issue regarding the voicemail. for some strange reason, when i am not connected to the voxalot service, and ONLY then, when someone calls me he hears nothing for 25 seconds and then forwarded to the voicemail. Theoretically he should be forwarded to the voicemail right away. i would like to add that if i AM connected, and rejects the incoming call the caller is being forwarded to voicemail with no problems. again < when not connected caller hears nothing for 25 sec then voicemail> *i have recorded both unavailable message, busy message, name and temporary greeting. It seems that i am unable to return to defaults. Can someone clear out those issues? Thanks

04-15-2008, 09:43 AM	#4
than30fyl Junior Member Join Date: Apr 2008 Location: Thessaloniki Posts: 8 Thanks: 0 Thanked 1 Times in 1 Posts	Voicemail takes over all incomming calls. Hello everybody, This is my first post so first of all i'd like to thank for this great service! I've recently created my voxalot account (basic) but i have the following issue with voicemail. Although i setup 90 seconds before voicemail takes over i get no incomming call to my softphone. Instead the voicemail just gets the incomming call and then i get the email notification of a new voicemail in my box. If I disable the voicemail then incomming calls are routed to my softphone correctly. Am i missing some setting? - help please. best regards. ~thanasis Last edited by than30fyl; 04-15-2008 at 09:51 AM. Reason: fixed spelling :)

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04-09-2008, 08:02 PM	#3
talhezki Junior Member Join Date: Apr 2008 Posts: 2 Thanks: 0 Thanked 0 Times in 0 Posts	Well surprisingly all is suddenly good, and VM kiks in right away, but anyhow is you want to trublshot what happened: I am using nokias voip platform, or sometimes fring. i would like to add that EVERYTHING works perfectly good and voice quality is superb when using the nokia built-in voip app, fring is not that good (guess coz of the codec). Anyways, when im registered (most of the day with the E65) all is working good, im receiving calls from several sources (mysipswitch- which is registered with few international numbers, tringme- for web and email calls, and fowarding from another voip service). Again- everything works well. test call to myself using tringme works fine, but when I was not connected to voxalot the latter mentioned happens. Also when someone called me on one of the international numbers (who are configured to forward to voxalot <<didww.com>> calls are received well, when not connected there was silence for 25 seconds and then the VM. Thanks for your help

04-18-2008, 04:32 AM	#7
kurun Join Date: Sep 2006 Location: Toronto, Canada Posts: 568 Thanks: 70 Thanked 147 Times in 115 Posts	That behaviour seems quite out of the ordinary. Are you behind a firewall? Are you able to forward ports to your IP phone? Can you try logging onto another Voxalot server (us or au) ? Please make the servere entry on you member log-in page match the server you are logging onto.