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05-17-2007, 08:20 AM | #1 |
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Join Date: May 2007
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provider: sipgate shows "request sent" since monday
Hi,
I have 2 providers registered and they worked perfectly until last week. Since monday I recognized that I don't get incoming calls via sipgate.de. When I look at the provider settings page I see always a "request sent" at the sipgate entry. I did already un-register and re-register the sipgate account, but that didn't help. Outgoing calls via sipgate do work. My voxalot id is 611007. Maybe someone can have a look in the logs. Thanks Andreas |
05-17-2007, 09:26 AM | #2 |
Join Date: Feb 2006
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All of the sipgate.de registrations are either "Request Sent" or "Failed". The logs are showing a "Timeout" for the messages going to sipgate.de
This means that they are not replying to the messages. Edit: Another interesting observation is it appears they are not replying to messages on the EU server only. Other servers look ok. .
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Martin Please post support questions on the forum. Do not send PMs unless requested. Last edited by martin; 05-17-2007 at 09:56 AM. |
05-17-2007, 10:14 AM | #3 |
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same problem here, should i switch to the non .eu server?
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05-17-2007, 10:40 AM | #4 |
Join Date: Feb 2006
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It would be interesting to know why they are not responding to the EU messages. Anyone got any insight?
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Martin Please post support questions on the forum. Do not send PMs unless requested. |
05-17-2007, 12:07 PM | #5 |
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hi, just checked my provider panel in voxalot. my sipgate.at (i know its .at but they are using the same servers) account still is fine registered. also using the .eu server
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05-17-2007, 12:13 PM | #6 |
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Join Date: Apr 2007
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again same here! i'm using sipgate.AT as well as sipgate.DE - .at is fine, .de not - showing "request sent" since monday
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05-19-2007, 09:01 AM | #7 |
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Now I get with the us.voxalot.com server the message request sent. No incoming calls via sipgate.
Up to now I got no answer from sipgate.de... Andreas |
05-19-2007, 10:54 PM | #8 |
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it's working ok with us.voxalot...but not with eu.voxalot
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05-20-2007, 08:57 AM | #9 | |
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Join Date: May 2007
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Now I got a reply from the sipgate.de support (translation):
Quote:
Andreas |
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05-20-2007, 11:13 AM | #10 | |
Join Date: Feb 2006
Posts: 2,930
Thanks: 528 Thanked 646 Times in 340 Posts |
Quote:
We are more than happy to talk with sipgate to understand what the problem is. It would really help if we had a direct contact in order to pursue this.
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Martin Please post support questions on the forum. Do not send PMs unless requested. |
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