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Voxalot Support Support for the Voxalot service. |
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01-30-2009, 04:05 AM | #1 |
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Join Date: Jul 2007
Posts: 23
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Service provider was added but does not appear
I recently started having a problem with a service provider. I remembered in the past that if optimize audio is set yes, it can cause no audio or a dropped call with some service providers. The provider in question is link2voip.
I went to edit my service providers and selected link2voip. Although I had selected link2voip it showed me callcentric. I set optimize off anyway and went back to my service provider list. I now had two entries for callcentric and no link2voip. I deleted one of the entries and tried to add link2voip. It said it already exists. So now I am stuck. only callcentric is available to add to a dial plan. BTW I have no problem going directly through link2voip. |
01-30-2009, 11:22 PM | #2 |
Join Date: Feb 2006
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Please PM me your 6 digit account number.
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Martin Please post support questions on the forum. Do not send PMs unless requested. |
01-31-2009, 03:27 AM | #3 |
Join Date: Feb 2006
Posts: 2,930
Thanks: 528 Thanked 646 Times in 340 Posts |
Hi,
I just looked at your account and I can only see one provider - callcentric Wat error message are you getting when you attempt to add "link2voip" as a provider?
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Martin Please post support questions on the forum. Do not send PMs unless requested. |
01-31-2009, 07:41 AM | #4 |
Junior Member
Join Date: Jul 2007
Posts: 23
Thanks: 2 Thanked 1 Times in 1 Posts |
I was able to add link2voip today. Both providers appear on the list. If I chose to edit callcentric the next page displays link2voip not callcentric. If I chose to edit link2voip it displays link2voip.
This is the opposite to what was happening a couple of days ago when both would display as callcentric. There is another problem. When I attempt to edit a service provider, for instance to toggle the optimize I get the error message "us.voxalot.com already exists. This was very puzzling until I realized that the edit page had arbitrarily changed the host to us.voxalot.com. |
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