Click Here To Visit SIP Broker  

Go Back   Voxalot / SIP Broker Support Forums > Voxalot Forums > Voxalot Support

Voxalot Support Support for the Voxalot service.

 
 
Reply
Thread Tools Display Modes
Unread 04-16-2009, 04:26 AM   #1
308219
Junior Member
 
Join Date: Apr 2009
Posts: 5
Thanks: 0
Thanked 0 Times in 0 Posts
308219 is on a distinguished road
Default Unable to register (account worked for 1 day)

Hello,

I registered my account a few days ago, it worked for one day, my mother left me a voicemail (got e-mail confirmation) and shortly after that now my device (Grandstream) failed to register and still is unable to do so for a second day in a row. I've read "Read this BEFORE creating a new post about a server being down" (no problem in this area), changed from US.* to EU.* back and forth, added\removed STUN, added\removed :5060 after server\proxy name, used both us.voxalot.com and voxalot.com as server name, danced with tambourine around campfire - nothing helped. Four other lines on my device are working fine (with other VOIP providers).
Was it something my mam said in her voice message or there are some problems with voxalot servers ?

Please help. User ID is 308219.

Thanks !
308219 is offline   Reply With Quote
Unread 04-16-2009, 04:38 AM   #2
sleek
Member
 
Join Date: Dec 2008
Posts: 54
Thanks: 2
Thanked 5 Times in 5 Posts
sleek is on a distinguished road
Default

Explain your network setup and device settings as we can only guess what the problem is without details.
sleek is offline   Reply With Quote
Unread 04-16-2009, 12:42 PM   #3
308219
Junior Member
 
Join Date: Apr 2009
Posts: 5
Thanks: 0
Thanked 0 Times in 0 Posts
308219 is on a distinguished road
Default

Quote:
Originally Posted by sleek View Post
Explain your network setup and device settings...
Grandstredam telephone behind Linksys router, on DMZ IP address and QoS-ed port, static IP in local network.
Device settings :

SIP server : voxalot.com:5060 (tried us.voxalot.com/eu.voxalot.com/with or w/a port number - no difference)
Outbound Proxy : us.voxalot.com:5060 (tried us.voxalot.com/eu.voxalot.com/with or w/a port number - no difference)
User ID : 308219
Local SIP port : 5060
NAT Traversal (STUN): Yes (No/No, but send keep-alive - all tried, did not help)
SIP Registration: Yes
SIP Transport: UDP (TCP did not change anything as well)
Use DNS SRV: Yes (was No - no diff)

As you can see, I played with it a lot - no luck however. Four other lines are working fine.
Is there anything else that you might need to know I missed ?

Thanks !
308219 is offline   Reply With Quote
Unread 04-16-2009, 01:04 PM   #4
sleek
Member
 
Join Date: Dec 2008
Posts: 54
Thanks: 2
Thanked 5 Times in 5 Posts
sleek is on a distinguished road
Default

Here's some tips.

1. Enable UPnP on your Linksys router if you haven't already.
2. Change the 5060 port to Voxalot's alternative ports.
3. Check your password and if possible try your Voxalot account on your other devices you've mentioned to exclude the Grandstream ATA as the root of your problem.
4. The sip server field should be either .us, .eu or .au depending on your continent of residence and not voxalot.com. Enabling SRV DNS is advised.
5. Use either STUN (stun.voxalot.com:3478) or Outbound proxy but not both at the same time. If your ATA is on DMZ STUN should work, but it may also work with or without Outbound proxy.
6. SIP Transport should be UDP.

Provided your ISP isn't blocking VoIP on their network, (and the fact that you have addition SIP devices working means they aren't) I find no obvious reason why your ATA won't register.
sleek is offline   Reply With Quote
Unread 04-16-2009, 01:17 PM   #5
308219
Junior Member
 
Join Date: Apr 2009
Posts: 5
Thanks: 0
Thanked 0 Times in 0 Posts
308219 is on a distinguished road
Default

Quote:
Originally Posted by sleek View Post
5. Use either STUN (stun.voxalot.com:3478) or Outbound proxy but not both at the same time.
THANKS ! It worked - previously STUN was set to STUN from other provider, replaced it with stun.voxalot.com:3478 - worked like a charm !
308219 is offline   Reply With Quote
Unread 04-16-2009, 01:37 PM   #6
308219
Junior Member
 
Join Date: Apr 2009
Posts: 5
Thanks: 0
Thanked 0 Times in 0 Posts
308219 is on a distinguished road
Default

Quote:
Originally Posted by 308219 View Post
THANKS ! It worked ...
Not quite well, as I just found - outgoing calls are not going anywhere - I hear silence and that's it. Voicemail\echo are fine, but calls to other voxalot member - no luck. Inbound is OK.
308219 is offline   Reply With Quote
Unread 04-16-2009, 02:10 PM   #7
sleek
Member
 
Join Date: Dec 2008
Posts: 54
Thanks: 2
Thanked 5 Times in 5 Posts
sleek is on a distinguished road
Default

Quote:
Originally Posted by 308219 View Post
Not quite well, as I just found - outgoing calls are not going anywhere - I hear silence and that's it. Voicemail\echo are fine, but calls to other voxalot member - no luck. Inbound is OK.
Might be isolated case. Try calling echo tests on different networks and report back. No audio sometimes means voice codec issues.

Echo tests example:
*266301
*645904
sleek is offline   Reply With Quote
Unread 04-16-2009, 03:21 PM   #8
308219
Junior Member
 
Join Date: Apr 2009
Posts: 5
Thanks: 0
Thanked 0 Times in 0 Posts
308219 is on a distinguished road
Default

Quote:
Originally Posted by sleek View Post
Might be isolated case. Try calling echo tests on different networks and report back. No audio sometimes means voice codec issues.
I will try later tonight (I'm away from my device), but keep in mind that outgoing calls actually never reached the voxalot member I dialed - there were no calls recieved on the other side (VOIP device on the other side never rang).
308219 is offline   Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Voxalot and Sipura/ATA Tutorial: A Comprehensive Walkthrough ctylor Voxalot General 5 04-28-2010 12:52 AM
Unable to register via au.voxalot.com BustaC Voxalot Support 4 11-13-2009 09:54 AM
Unable to access account after incorrect change of email address T-X0NE Voxalot Support 1 04-14-2009 11:48 AM
unable to register 725252 Voxalot Support 1 02-15-2009 02:41 PM
Grandstream HT-503 unable to register ozerke Voxalot Support 3 09-20-2008 05:05 PM


All times are GMT. The time now is 07:55 AM.


Powered by vBulletin® Version 3.7.2
Copyright ©2000 - 2024, Jelsoft Enterprises Ltd.