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04-10-2008, 03:53 PM | #1 |
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Voicemail stutter tone even though no msgs
A couple of days ago I received a voice msg and was alerted by a stutter tone on my ATA. I listened to the msg and deleted it, but the stutter tone has not gone away. I have double check Voxalot and no voice msgs are shown. I have rebooted my ATA. No change. I am still getting the stutter tone.
Paul |
04-10-2008, 04:55 PM | #2 | |
Join Date: Jul 2007
Location: Toronto, Canada
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Quote:
You'll need to look for an MWI or Message Waiting Indicator field, and see if there is a refresh value setting along with it.... Also I don't know if this will help http://forum.voxalot.com/voxalot-sup...html#post14398 Also see DracoFelis' post in that thread If all fails, to turn it off this time around, try unplugging the phone from the ATA as well as restarting it..... Last edited by emoci; 04-10-2008 at 04:59 PM. |
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04-10-2008, 09:07 PM | #3 | |
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Quote:
Disable Call-Waiting: - This is set to 'No' Disable Call Waiting Caller ID (CWCID): - This is set to 'No'. SUBSCRIBE for MWI: - This one was set to 'No'. I changed it to 'Yes'. The stutter tone went away. However, now I get no dialtone. I've set it back to 'No' and rebooted the ATA. Still not dialtone and can't make calls. The ATA is no longer registered to Voxalot.... Hmn... what to do??? |
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04-10-2008, 11:44 PM | #4 | |
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Darn... Paul |
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04-10-2008, 11:50 PM | #5 |
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Wait a minute! The stutter tone just went away. Maybe setting SUBSCRIBE for MWI to 'Yes' did solve the problem.... but, there must be a delay, like 10 or 15 minutes between refreshes for this parameter. There is not specific refresh interval in the ATA interface for SUBSCRIBE for MWI. My assumption is that it use the 'Registration' refresh which is set for 20 minutes....
In any event, I think it is fixed now. Thanks for your help. Paul |
04-11-2008, 04:54 AM | #6 | |
Join Date: Jul 2007
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04-11-2008, 04:57 AM | #7 |
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There is a delay of about 5 minutes after you clear the messages and/or set the MWI (Message Waiting Indicator) subscription to Yes before the stutter goes away. The Voxalot server updates MWI on a periodic basis.
Absence of dial tone usually indicates that the SIP device is not registering to the SIP server. This could be fo a number of reasons, like server is not avilable, NAT issues, or bad entries on the ATA. If possible update the ATA to the latest firmware, as some of the earlier firmware had some issues. |
04-11-2008, 05:03 AM | #8 | |
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Quote:
I'll have to remember to not use this machine to configure the ATA. Don't know why, but the problem goes away if I delete all cookies; but I don't want to do that because I have some cookies that are useful to me. Thanks to everyone for your assistance. Paul |
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