Problem logging into Voxalot from Windows Mobile5 phone

serendipitydawg · 07-16-2007, 10:47 AM

I am busy playing with the new site via my Windows Mobile 5 phone

I used to be able to login during test phase.

Now when I click the login button nothing happens.

I can get as far as Voxalot - Home & no further

Any ideas or suggestions??

martin · 07-16-2007, 10:49 AM

Try logging in from https://www.voxalot.com/action/login
.

serendipitydawg · 07-16-2007, 10:55 AM

Doesn't work, alas

martin · 07-16-2007, 10:58 AM

Quote:

Originally Posted by serendipitydawg

Doesn't work, alas

Strange it is the same SSL certificate used by the old site so im at a loss as to why it does not like it.

If you can post some more details about this client I will consult the team for further ideas.
.

serendipitydawg · 07-16-2007, 11:02 AM

Windows Mobile Version 5.1.195 (Build 14955.2.3.0)

Phone is an HTC TyTN

All worked well before

serendipitydawg · 07-16-2007, 11:51 AM

I can't also access mobile.voxalot.com from my phone

Can't access mobile.voxalot consistently via PC and internet explorer (just testing) It sometimes drops into Google search and then the correct address which when clicked connects successfully.

Signed up this morning to Premium because I am a big fan of web callback. Help!

191727 · 07-16-2007, 02:37 PM

Quote:

Originally Posted by serendipitydawg

I can't also access mobile.voxalot.com from my phone

Can't access mobile.voxalot consistently via PC and internet explorer (just testing) It sometimes drops into Google search and then the correct address which when clicked connects successfully.

Signed up this morning to Premium because I am a big fan of web callback. Help!

i tried this morning to connnect mobile.voxalot.com from my nokia e65 and it worked fine.

martin · 07-16-2007, 09:52 PM

Quote:

Originally Posted by serendipitydawg

I can't also access mobile.voxalot.com from my phone

Can't access mobile.voxalot consistently via PC and internet explorer (just testing) It sometimes drops into Google search and then the correct address which when clicked connects successfully.

Signed up this morning to Premium because I am a big fan of web callback. Help!

mobile.voxalot.com has not changed at all with this upgrade. We will double check things on our side however.
.

serendipitydawg · 07-17-2007, 08:27 AM

Hello Martin

Still no progress. My problems are exactly as they were yesterday

martin · 07-17-2007, 10:21 AM

We tested both www and mobile on an E61 and both work fine.

We don't have access to a HTC TyTN so it makes it difficult to diagnose. As I mentioned before, mobile.voxalot.com has not changed at all with the recent upgrade so we are still trying to work out what could be causing this problem.

IS there any errors logs or further diagnostics you can provide us?

07-16-2007, 10:47 AM	#1
serendipitydawg Member Join Date: Mar 2007 Location: Berkshire UK Posts: 57 Thanks: 15 Thanked 8 Times in 8 Posts	Problem logging into Voxalot from Windows Mobile5 phone I am busy playing with the new site via my Windows Mobile 5 phone I used to be able to login during test phase. Now when I click the login button nothing happens. I can get as far as Voxalot - Home & no further Any ideas or suggestions??

07-16-2007, 10:49 AM	#2
martin Join Date: Feb 2006 Posts: 2,930 Thanks: 528 Thanked 646 Times in 340 Posts	Try logging in from https://www.voxalot.com/action/login . __________________ Martin Please post support questions on the forum. Do not send PMs unless requested.

07-17-2007, 10:21 AM	#10
martin Join Date: Feb 2006 Posts: 2,930 Thanks: 528 Thanked 646 Times in 340 Posts	We tested both www and mobile on an E61 and both work fine. We don't have access to a HTC TyTN so it makes it difficult to diagnose. As I mentioned before, mobile.voxalot.com has not changed at all with the recent upgrade so we are still trying to work out what could be causing this problem. IS there any errors logs or further diagnostics you can provide us? __________________ Martin Please post support questions on the forum. Do not send PMs unless requested.

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07-16-2007, 10:55 AM	#3
serendipitydawg Member Join Date: Mar 2007 Location: Berkshire UK Posts: 57 Thanks: 15 Thanked 8 Times in 8 Posts	Doesn't work, alas

07-16-2007, 11:02 AM	#5
serendipitydawg Member Join Date: Mar 2007 Location: Berkshire UK Posts: 57 Thanks: 15 Thanked 8 Times in 8 Posts	Windows Mobile Version 5.1.195 (Build 14955.2.3.0) Phone is an HTC TyTN All worked well before

07-16-2007, 11:51 AM	#6
serendipitydawg Member Join Date: Mar 2007 Location: Berkshire UK Posts: 57 Thanks: 15 Thanked 8 Times in 8 Posts	I can't also access mobile.voxalot.com from my phone Can't access mobile.voxalot consistently via PC and internet explorer (just testing) It sometimes drops into Google search and then the correct address which when clicked connects successfully. Signed up this morning to Premium because I am a big fan of web callback. Help!

07-17-2007, 08:27 AM	#9
serendipitydawg Member Join Date: Mar 2007 Location: Berkshire UK Posts: 57 Thanks: 15 Thanked 8 Times in 8 Posts	Hello Martin Still no progress. My problems are exactly as they were yesterday