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Unread 06-09-2007, 12:05 AM   #11
martin
 
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Quote:
Originally Posted by ColinW View Post
Please see update to Freespeech forum in which Voxalot is accused of fraudulent activities

freespeech VOIP forum :: General :: Voxalot

Martin, could you please get actively involved here?
It is important to note that freespeech are not accusing voxalot of fraudulent activities. Last week we initiated talks with freeSpeech and understand that the problem is one or two people using fraudulent credit card details to access their system via voxalot.

They were under the impression that the source IP address was not accessible, hence the firewall rule. Last week we informed them that every telephony message embeds the source IP address which has addressed their concerns.

freespeech have indicated that changing their customer care system to use this IP address is "not on their high priority list" and about 2-3 months away.

Today they requested we make available a HTTP API to obtain the same information that we are already passing. We are currently discussing this new proposal internally.
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Last edited by martin; 06-09-2007 at 12:22 AM.
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Unread 06-09-2007, 05:36 PM   #12
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Thanks for the clarification Martin, Here is the latest reply from freespeech to my trouble ticket which they have now unilaterally closed...

eSupport Administrator
to me

show details
9:03 am (9 hours ago)
Hello,
We will continue to block voxalot until the matter with fraud can be resolved. Do not expect the blocking to be lifted in the near future.

Ticket Details
===================
Ticket ID: TKS-414152
Department: Support
Priority: Critical
Status: Closed

Would it not be more sensible, not to mention more commercially acceptable, for freespeech to prosecute the two culprits for fraud (with Voxalot's assistance if necessary) than to penalize an entire client body? I am quite astounded at freespeech's intransigence on this matter. Any assistance and updates from Voxalot would be appreciated.
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Unread 07-29-2008, 03:36 PM   #13
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Has there been any progress on this? I would like to use a freespeech account, does it work with Voxalot yet?
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