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Voxalot Support Support for the Voxalot service. |
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05-08-2008, 08:55 PM | #1 |
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Join Date: Nov 2006
Posts: 63
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No outgoing audio between voxalot accounts
I dont know what happen.
I have 4 voxalot account in two rt31p2 devices. In the past, it works fine, but now, when i try to call to my voxalot accounts (device1 to device 2) or (device 2 to device 1), my calls dont have outgoing audio. I can hear but they dont hear me. And when they call me, they can hear me but i dont hear they. My incoming and outgoing calls from others providers working fine, it have sound in both legs. Only 1 voxalot account work fine. From this account in device 1, i can hear and they can hear me, but only in outgoing calls from this account. Both devices is configured equal, is the same configuration. Please help me. Thank you. I try my accounts in sjphone with the same answer. |
05-08-2008, 09:58 PM | #2 |
Join Date: Apr 2006
Location: Vancouver, BC
Posts: 296
Thanks: 94 Thanked 53 Times in 27 Posts |
I think Voxalot made a change that must have caused a bug. Even I have had random problems (not as severe as yours), between two Linksys Sipuras calling each other's Voxalot accounts.
My problem is that the call would work fine for 10 or 20 minutes and then the incoming audio would cut out for me, but my outgoing would be fine and the other side could hear me. If I just wait like 20 to 40 seconds, the incoming audio would be restored. And it would intermittently do this throughout the call. These are two Sipuras whose settings haven't changed in two years! So I speculate it must be a new Voxalot bug. I am not sure I fixed it, but what I did on mine is change my settings from this: NAT Support Parameters heading: Handle VIA received: No Handle VIA rport: No Insert VIA received: No Insert VIA rport: No Substitute VIA Addr: Yes Send Resp To Src Port: Yes STUN Enable: Yes STUN Test Enable: No STUN Server: stun.xten.com EXT IP: (blank) EXT RTP Port Min: (blank) NAT Keep Alive Intvl: 28 To this: NAT Support Parameters heading: Handle VIA received: Yes Handle VIA rport: Yes Insert VIA received: Yes Insert VIA rport: Yes Substitute VIA Addr: No Send Resp To Src Port: No STUN Enable: Yes STUN Test Enable: No STUN Server: stun.xten.com EXT IP: (blank) EXT RTP Port Min: (blank) NAT Keep Alive Intvl: 20 So far the problem hasn't returned, but this could just be voodoo manipulation and not actually be fixing anything. It is some kind of NAT/router bug we're seeing, so it makes sense to attack the NAT/STUN settings in our ATA to try to fix it. |
05-09-2008, 05:50 PM | #3 | |
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Location: Indiana, USA
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Quote:
Try NAT Keep Alive Intvl: 15 |
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05-09-2008, 05:59 PM | #4 |
Member
Join Date: Nov 2006
Posts: 63
Thanks: 3 Thanked 9 Times in 3 Posts |
Thank you, but dont work for me. I think that is problem is caused for voxalot voicemail, dont work in two accounts. I turn off the voicemail in each account, but dont work my sound, and again turn on the voicemail but it dont work (sound and voicemail).
This 2 accounts is in device 1, but the line 2 have sound in both legs in out going calls. if i call of line 1 to line 2 in device 1 the voicemail works. If i call between voxalot accounts of line1 to line 2 or line 2 to line 1 in device 1, the call have sound in both legs. Equal in device 2. Some times the calls between device 1 and device 2 dont have sound in any leg. Last edited by wycodreams; 05-09-2008 at 06:43 PM. |
05-09-2008, 06:20 PM | #5 |
Senior Member
Join Date: Feb 2007
Location: Indiana, USA
Posts: 166
Thanks: 14 Thanked 22 Times in 19 Posts |
Golden tip
If you using Sipura 3000 or 3102, please power off wait 20 sec and then power on. Most of the time problem solved.
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05-10-2008, 02:08 AM | #6 |
Join Date: Apr 2006
Location: Vancouver, BC
Posts: 296
Thanks: 94 Thanked 53 Times in 27 Posts |
I am beginning to suspect the STUN server itself is failing. Changing the time from 28 to 20 to 15 does seem to have noticeable effect on decreasing the length of the periods of audio-loss but doesn't seem to eliminate it.
I am changing my STUN server to a different one than stun.xten.com (find others public STUN servers listed here: STUN - voip-info.org ) to see if it is the source of my problems. |
05-10-2008, 03:44 AM | #7 |
Join Date: Feb 2006
Posts: 2,930
Thanks: 528 Thanked 646 Times in 340 Posts |
Voxalot also has a STUN server:
stun.voxalot.com 3478
__________________
Martin Please post support questions on the forum. Do not send PMs unless requested. |
05-16-2008, 05:45 AM | #8 |
Member
Join Date: Nov 2006
Posts: 63
Thanks: 3 Thanked 9 Times in 3 Posts |
Hi again, my services is working, i change many settings. but I have a delay (10 to 15 secons) to connect the call. Can you help me. Thank you.
This problem is in both devices. |
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