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Voxalot Support Support for the Voxalot service. |
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09-25-2007, 01:20 PM | #1 |
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Incoming calls with Busy Signal
Hi all,
I am having a problem. I don't know exactly whats going on and that's why I am here. I have a Grandstream HT386 with 2 FX ports. Line 1 configure with VONO and line 2 with VOXALOT. On my VOXALOT account I have IPKALL, FWD and NETELIP providers. When someone call me on my NETELIP account they get a busy signal but when I place a call through VOXALOT using NETELIP it works fine. So outbound calls work but inbound calls get busy signal. You guys have any idea what its going on?? Thanks in advance. |
09-25-2007, 04:07 PM | #2 |
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Join Date: Sep 2007
Posts: 16
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I'm not hijacking your thread but instead saying I feel your pain you are not alone.
I'm having the same problem when receiving call from PSTN gateway. I'm with SIPPHONE and SIP to SIP call work fine. Please help. |
09-25-2007, 04:18 PM | #3 |
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Yeahh.. And I made the mistake to upgrade my account to PREMIUM !!! If I knew the service was going to be like this I would not upgrade my account!
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09-25-2007, 09:08 PM | #4 |
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Join Date: Oct 2006
Posts: 18
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I am also next in line.same problem here configured with fritzbox7050.no incoming calls and i`m also premium member.
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09-25-2007, 10:31 PM | #5 |
Join Date: Feb 2006
Posts: 2,930
Thanks: 528 Thanked 646 Times in 340 Posts |
Hi Guys,
You need to make sure you are setup properly to receive inbounds. The first thing to do is call one of the SIPBroker - PSTN Numbers and at the voice prompt dial: *010xxxxxx where xxxxxx is your Voxalot number If the phone does not ring then you have problems with your setup. I'm not familiar with NETELIP so if anyone else in the community has had success with this provider please post here. Thanks. .
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Martin Please post support questions on the forum. Do not send PMs unless requested. |
09-25-2007, 11:25 PM | #6 |
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it seems like the problem is not only with NETELIP but with many if not all providers... before I could not recieve call but could make calls. Right now I can't receive nor make any calls. I get busy signal with inbound and outbound calls. And I am very piss off with Voxalot. I dipply regret to have upgrade my account.
I had my ATA configured with VOXALOT and working fine a week ago. I changed my ATA device and left the Voxalot settings untouched. The only thing I did was change my ATA and have it registered with VOXALOT. Now nothing works. Go figure!! ANy solutions? |
09-25-2007, 11:57 PM | #7 |
Join Date: Feb 2006
Posts: 2,930
Thanks: 528 Thanked 646 Times in 340 Posts |
I can assure you there is nothing wrong with the service and everything is running just fine.
I suggest you take a closer look at your settings and even consider a factory reset. The best thing to do is get the basic working: 1. Dial *600 and get a working echo test 2. Dial one of the SIPBroker - PSTN Numbers and at the voice prompt dial *010xxxxxx where xxxxxx is *your* Voxalot number Once these 2 aspects are working then you are in a position to started adding providers, dial plans and call forwarding records. .
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Martin Please post support questions on the forum. Do not send PMs unless requested. |
09-26-2007, 12:13 AM | #8 | |
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Quote:
Test 2 I get busy signal (Why?) |
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09-26-2007, 12:44 AM | #9 |
Join Date: Feb 2006
Posts: 2,930
Thanks: 528 Thanked 646 Times in 340 Posts |
Ok this is definitely a NAT related issue with your device. You need to look at the NAT settings and/or firewall rules and get this particular test working before you can receive inbound calls.
.
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Martin Please post support questions on the forum. Do not send PMs unless requested. |
09-26-2007, 02:47 AM | #10 | |
Join Date: Jul 2007
Location: Toronto, Canada
Posts: 1,422
Thanks: 123 Thanked 369 Times in 282 Posts |
Here are a few things that will help:
-If you can, factory reset your ATA (if this will not cause it to become locked which is the case for some former Vonage Devices) -If you can't factory reset, power cycle (turn off, wait a min, plug back in) -On your VoXalot page, remove any registered providers, DIAL Plans, and Forwarding Rules you may have (if this will be a lot of work after to restore, open a new VoXBasic Account just for testing purposes, the whole idea is to have a clean slate) -Ensure you have not made any changes lately to Symmetric NAT handling (the setting on the VoXalot main page when you log in) -Follow this Guide in terms of setting up your ATA http://forum.voxalot.com/voxalot-gen....html#post5813 -Preferably make sure you have STUN set up (stun.xten.org has been working for me) -If you are behing a router that has UPnP, make sure it's active -This is optional, but it may help to open these port ranges and forward them to your ATA's IP: 5050-5064 5000-5005 16300-16500 For some background on this see: http://forum.voxalot.com/12685-post20.html -If your router has DMZ, try at first disabling it completely. However if you get through this suggestions and still aren't having any luck this worked for someone: Quote:
Once you are done setting up your ATA, STUN, DIAL PLAN (copy the one you have right now if it has worked in the past), UPnP and/or DMZ and/or Port Range forwarding in your router (making sure to use a fresh VoXalot account) try the following: -Try Calling *600, do you reach the Echo Test? -Call one of the SIPBroker Access Numbers SIPBroker - PSTN Numbers (do this from a regular phone, not your ATA) and then enter *010123456 (replace 123456 with your VoXalot number). Do you receive the call? -Enter your VoXalot SIP URI (123456@voxalot.com) here and see if the ECHO Test call comes in: SIPBroker - EziDial -Make sure there are no Internet Connection problems. Run a SpeedTest, or maybe VoIP test at TestYourVoIP.com If you manage to get it all working up to this point, start adding providers one by one (or switch the login to your PREMIUM if you used a new VoXBasic Account for testing). Last edited by emoci; 09-26-2007 at 02:59 AM. |
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