(FUP exceeded) and Voxalot and Betamax

juancarlos · 04-26-2007, 06:16 PM

Hi I have an IPkall voip in number

I call via Voxalot
2007-04-26 20:08:18 +125339xxxx (FUP exceeded) 00:00:03 € 0.010

and I call via my ATA connected directly

2007-04-26 20:06:19 +12533xxxxx 00:00:05 FREE!

Eduard75 · 04-26-2007, 06:49 PM

HI, the same is here.

Hi Martin, could you please verify the problem ?
A lot of people have the same problem.

Juste · 04-26-2007, 07:05 PM

Hi,

I confirm voipdiscount charged me (FUP excedeed) for calling Canada (using webcall), although I only used 5 free minutes this week.

Weird

flaquadrat · 04-26-2007, 07:09 PM

http://forum.voxalot.com/voxalot-sup....html#post8277

Same here!

Siemens IP 450 -> eu.voxalot.com -> dial plan to sip.voipbuster.com or sip.voipchep.com : calls are charged and marked as FUP
Siemens IP 450 -> direct to sip.voipbuster.com or sip.voipcheap.com : calls are FREE

Regards & Liebe Grüße
Fla

juancarlos · 04-26-2007, 07:12 PM

Quote:

Originally Posted by flaquadrat

http://forum.voxalot.com/voxalot-sup....html#post8277

Regards & Liebe Grüße
Fla

Thanks, I can see i am on the only one.

I just pray that betamax will hear voxalot once more.

flaquadrat · 04-26-2007, 07:17 PM

juancarlos!
we all have the same problem.
Voxalot is sending *same* ipaddress for many (all?) Betamax account.

I disconnected my Voxalot account & connected directly to Voipchep account.
Back to the roots!
I am waiting to see the comment from Martin.

Regards & Liebe Grüße
Fla

Tony · 04-26-2007, 09:11 PM

I will contact Betamax to see what the issue is with the Fair Use Policy with all voxalot members.

Tony.

craig · 04-27-2007, 12:02 AM

There are two scenarios in play here:

You make a call directly via your ATA. VoXaLot is still sending your ATA's IP address (as it has done since we made the change a fortnight or so ago.) Nothing has changed on our side. Betamax must have changed something on their side.
You make a call via the web-callback. In this case, VoXaLot is initiating both call legs, so Betamax will receive the VoXaLot IP address. This is a limitation of the web-callback service. Because you aren't initiating the call from your ATA, we don't know what your ATA's outward-facing IP address is, so we can't send that to Betamax. In this case, Betamax may block the calls (I suspect this is the case for web-callback).

We will contact Betamax to try to understand why the first scenario is not working as you would expect.

--
Craig

Lanh · 04-27-2007, 01:55 AM

Lovely, same message here and I have used a grand total of 13 minutes and 58seconds this MONTH let alone week :lol:

Calls made using EU server together with ATA, VoipBusterPro product.

haifischjunge · 04-27-2007, 04:37 AM

Ive red somewhere else, that the 300 minutes/ip-address limit for free calls is in power since yesterday.

04-26-2007, 06:16 PM	#1
juancarlos Member Join Date: Jul 2006 Posts: 87 Thanks: 14 Thanked 8 Times in 8 Posts	(FUP exceeded) and Voxalot and Betamax Hi I have an IPkall voip in number I call via Voxalot 2007-04-26 20:08:18 +125339xxxx (FUP exceeded) 00:00:03 € 0.010 and I call via my ATA connected directly 2007-04-26 20:06:19 +12533xxxxx 00:00:05 FREE!

04-26-2007, 07:09 PM	#4
flaquadrat Member Join Date: Mar 2007 Location: Vienna, Austria Posts: 91 Thanks: 29 Thanked 15 Times in 14 Posts	http://forum.voxalot.com/voxalot-sup....html#post8277 Same here! Siemens IP 450 -> eu.voxalot.com -> dial plan to sip.voipbuster.com or sip.voipchep.com : calls are charged and marked as FUP Siemens IP 450 -> direct to sip.voipbuster.com or sip.voipcheap.com : calls are FREE Regards & Liebe Grüße Fla Last edited by flaquadrat; 04-26-2007 at 07:13 PM.

04-26-2007, 07:17 PM	#6
flaquadrat Member Join Date: Mar 2007 Location: Vienna, Austria Posts: 91 Thanks: 29 Thanked 15 Times in 14 Posts	juancarlos! we all have the same problem. Voxalot is sending same ipaddress for many (all?) Betamax account. I disconnected my Voxalot account & connected directly to Voipchep account. Back to the roots! I am waiting to see the comment from Martin. Regards & Liebe Grüße Fla Last edited by flaquadrat; 04-26-2007 at 07:20 PM.

04-27-2007, 12:02 AM	#8
craig Join Date: Feb 2006 Posts: 243 Thanks: 8 Thanked 130 Times in 72 Posts	There are two scenarios in play here: You make a call directly via your ATA. VoXaLot is still sending your ATA's IP address (as it has done since we made the change a fortnight or so ago.) Nothing has changed on our side. Betamax must have changed something on their side. You make a call via the web-callback. In this case, VoXaLot is initiating both call legs, so Betamax will receive the VoXaLot IP address. This is a limitation of the web-callback service. Because you aren't initiating the call from your ATA, we don't know what your ATA's outward-facing IP address is, so we can't send that to Betamax. In this case, Betamax may block the calls (I suspect this is the case for web-callback). We will contact Betamax to try to understand why the first scenario is not working as you would expect. -- Craig

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04-26-2007, 06:49 PM	#2
Eduard75 Junior Member Join Date: Apr 2007 Location: Estonia Posts: 13 Thanks: 4 Thanked 0 Times in 0 Posts	HI, the same is here. Hi Martin, could you please verify the problem ? A lot of people have the same problem.

04-26-2007, 07:05 PM	#3
Juste Member Join Date: Mar 2007 Location: Toronto, Canada Posts: 65 Thanks: 8 Thanked 5 Times in 4 Posts	Hi, I confirm voipdiscount charged me (FUP excedeed) for calling Canada (using webcall), although I only used 5 free minutes this week. Weird

04-26-2007, 09:11 PM	#7
Tony Join Date: Jan 2007 Location: Sydney Posts: 221 Thanks: 64 Thanked 106 Times in 49 Posts	I will contact Betamax to see what the issue is with the Fair Use Policy with all voxalot members. Tony.

04-27-2007, 01:55 AM	#9
Lanh Member Join Date: Feb 2007 Posts: 71 Thanks: 10 Thanked 1 Times in 1 Posts	Lovely, same message here and I have used a grand total of 13 minutes and 58seconds this MONTH let alone week :lol: Calls made using EU server together with ATA, VoipBusterPro product.

04-27-2007, 04:37 AM	#10
haifischjunge Member Join Date: Apr 2007 Location: Vienna, Austria Posts: 56 Thanks: 5 Thanked 4 Times in 4 Posts	Ive red somewhere else, that the 300 minutes/ip-address limit for free calls is in power since yesterday.