Voxalot voicemail messages being truncated

Kenthurst35 · 01-31-2008, 10:24 PM

Hi there

My setup has PSTN calls being diverted to Voxalot voicemail and I have an SPA-3102.

PSTN calls ring through line 1, and a hotline dliaplan (S0<:xxxxxx@au.voxalot.com) setup which, after the PSTN Answer delay interval is picked up by the gateway and used to make a SIP call to voxalot. I have setup a rule in Voxalot which diverts all inbound calls directly to voicemail. This works for me since at the moment, I don't give out my VoIP DIDs and everyone rings our normal landline number.

Most of the time this setup works beautifully, but occasionally the messages left by callers are truncated.

I don't have a SIP registration on the PSTN tabe, since I'm using a SIP call to Voxalot; all other settings seem OK.

After reading the 3102 admin guide, the only parameter I can see that would affect the length of PSTN-to-VoIP calls is "PSTN-To-VoIP Call Max Dur". However this is set to 0, which according to the guide means that there shouldn't be a limit on the length of the call.

Other than that, I am out of ideas. Anyone else out there experienced this?

Cheers

craig · 02-01-2008, 01:48 AM

Is there a particular length of time that that get truncated at? If you PM me your account number, I can take a look on the server side for you.

--
Craig

Kenthurst35 · 02-01-2008, 02:31 AM

Hi Craig

I've sent you a PM with all the details. Thanks for taking a look at this for me.

Cheers

affinity · 02-04-2008, 05:14 PM

I've had times when I've had to call voicemail a second time because the first time cuts out at an early stage of the call; the second call works fine though. I cannot explain why this might happen, but I reported it long ago. Are you sure your voicemail messages are actually truncated or is it that you aren't getting to hear the whole message?

Kenthurst35 · 02-05-2008, 09:14 AM

I think I am getting the whole message, because I check the .WAV file sent in the email, and what I hear (truncated) is all that there is.

Cheers

affinity · 02-05-2008, 09:21 AM

Hmm, my wav files have always been full and complete.... even if sometimes people don't leave messages.

Kenthurst35 · 02-05-2008, 10:50 AM

Weird thing is, the problem is intermittent.

Unfortunately I have been deleting the messages in the past. I'll keep the next one though!

01-31-2008, 10:24 PM	#1
Kenthurst35 Junior Member Join Date: Dec 2007 Posts: 26 Thanks: 0 Thanked 1 Times in 1 Posts	Voxalot voicemail messages being truncated Hi there My setup has PSTN calls being diverted to Voxalot voicemail and I have an SPA-3102. PSTN calls ring through line 1, and a hotline dliaplan (S0<:xxxxxx@au.voxalot.com) setup which, after the PSTN Answer delay interval is picked up by the gateway and used to make a SIP call to voxalot. I have setup a rule in Voxalot which diverts all inbound calls directly to voicemail. This works for me since at the moment, I don't give out my VoIP DIDs and everyone rings our normal landline number. Most of the time this setup works beautifully, but occasionally the messages left by callers are truncated. I don't have a SIP registration on the PSTN tabe, since I'm using a SIP call to Voxalot; all other settings seem OK. After reading the 3102 admin guide, the only parameter I can see that would affect the length of PSTN-to-VoIP calls is "PSTN-To-VoIP Call Max Dur". However this is set to 0, which according to the guide means that there shouldn't be a limit on the length of the call. Other than that, I am out of ideas. Anyone else out there experienced this? Cheers

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02-01-2008, 01:48 AM	#2
craig Join Date: Feb 2006 Posts: 243 Thanks: 8 Thanked 130 Times in 72 Posts	Is there a particular length of time that that get truncated at? If you PM me your account number, I can take a look on the server side for you. -- Craig

02-01-2008, 02:31 AM	#3
Kenthurst35 Junior Member Join Date: Dec 2007 Posts: 26 Thanks: 0 Thanked 1 Times in 1 Posts	Hi Craig I've sent you a PM with all the details. Thanks for taking a look at this for me. Cheers

02-04-2008, 05:14 PM	#4
affinity Join Date: Apr 2006 Posts: 799 Thanks: 66 Thanked 61 Times in 44 Posts	I've had times when I've had to call voicemail a second time because the first time cuts out at an early stage of the call; the second call works fine though. I cannot explain why this might happen, but I reported it long ago. Are you sure your voicemail messages are actually truncated or is it that you aren't getting to hear the whole message?

02-05-2008, 09:14 AM	#5
Kenthurst35 Junior Member Join Date: Dec 2007 Posts: 26 Thanks: 0 Thanked 1 Times in 1 Posts	I think I am getting the whole message, because I check the .WAV file sent in the email, and what I hear (truncated) is all that there is. Cheers

02-05-2008, 09:21 AM	#6
affinity Join Date: Apr 2006 Posts: 799 Thanks: 66 Thanked 61 Times in 44 Posts	Hmm, my wav files have always been full and complete.... even if sometimes people don't leave messages.

02-05-2008, 10:50 AM	#7
Kenthurst35 Junior Member Join Date: Dec 2007 Posts: 26 Thanks: 0 Thanked 1 Times in 1 Posts	Weird thing is, the problem is intermittent. Unfortunately I have been deleting the messages in the past. I'll keep the next one though!