|
Voxalot Support Support for the Voxalot service. |
Thread Tools | Display Modes |
05-17-2009, 03:37 PM | #11 |
Join Date: Jul 2007
Location: Toronto, Canada
Posts: 1,422
Thanks: 123 Thanked 369 Times in 282 Posts |
The general progression of steps on what could be wrong looks as follows (you'll notice I replied with the exact same thing to someone else):
Outgoimg Calls: Can you reach *600 (Echo Test) Incoming Calls: -Try calling a SIPBroker number (SIPBroker - PSTN Numbers), then *010123456 , 123456 replaced with your VoXalot number. Do you receive this call, and is audio ok? -Try entering your voxalot URI 123456@voxalot.com in the link below. Instead of you calling Echo, echo will call you so you can see how it behaves when it is an incoming call: SIPBroker - EziDial Possible Solutions: -If your router has UPnP I would suggest activating that rather than DMZ -Preferably make sure you have STUN set up (stun.xten.com has been working for me) -This is optional, but it may help to open these port ranges and forward them to your ATA's IP: 5050-5064 5000-5005 16300-16500 (this maybe slightly different for your ATA, there should be an RTP port range setting on your ATA, if it is different, note the range and open that range instead in your router...) For some background on this see: http://forum.voxalot.com/12685-post20.html -Make sure there are no Internet Connection problems. Run a SpeedTest, or maybe VoIP test at TestYourVoIP.com -If Nat Symmetric Handling is set to NO and Optimize audio to YES (these are both settings in your VoXalot account), try setting Nat Symmetric Handling to YES and Optimize audio to NO (or vice versa) -Make sure that the codec string you have set up matches what the provider supports (personally I've had good results with this string: ulaw;alaw;g726;g729;ilbc;gsm, give it a try ) Hopefully one of those things will help things along.... |
05-19-2009, 06:05 PM | #12 | |||||
Junior Member
Join Date: May 2009
Posts: 9
Thanks: 5 Thanked 0 Times in 0 Posts |
Quote:
Quote:
Quote:
Quote:
- I have enabled UPnP and deactivated DMZ - I can’t set up STUN as provision is not there in ATA -Forwarded ports (5060 and 16384) to ATA Quote:
- If I toggle Nat Symmetric handling to "No", I could not check echo test. Hence changed it back to "Yes". Thanks again for the help. Last edited by Zero7; 05-20-2009 at 05:24 AM. |
|||||
Tags |
gizmo5, sip, voxalite |
|
|
Similar Threads | ||||
Thread | Thread Starter | Forum | Replies | Last Post |
Voxalot and Sipura/ATA Tutorial: A Comprehensive Walkthrough | ctylor | Voxalot General | 5 | 04-28-2010 12:52 AM |
New user problems with Call Connection Rules | bdlhome | Voxalot Support | 12 | 09-10-2008 02:19 AM |
Provider Registrations and Call Forwarding - is VoXaLot support really needed? | v164 | Voxalot Support | 2 | 07-07-2007 05:25 AM |
Forwarding out-bound calls to Voxalot and then dialing a VoIP provider | rybshik | Voxalot Support | 1 | 02-22-2007 09:46 PM |
Newbie - but please be nice | Mallycat | Voxalot Support | 21 | 04-15-2006 07:50 AM |