Voxalot Voicemail asking for Mailbox

[richard]

Hi

Another problem that began with my Mom's account recently.

When she calls from her Voxalot extension to *500, Camelon Mail is asking for "Mailbox" and "Password" It never asked for mailbox before as it always knew her mailbox number. There has been no changes to her Sipura ATA's configuraiton.

Anyhow knows what maybe wrong?

Also, in some cases it is saying "password incorrect".

We tested with codec g729.1 and g711u.

Thanks in advance

Richard

[emoci]

Originally Posted by richard

Hi

Another problem that began with my Mom's account recently.

When she calls from her Voxalot extension to *500, Camelon Mail is asking for "Mailbox" and "Password" It never asked for mailbox before as it always knew her mailbox number. There has been no changes to her Sipura ATA's configuraiton.

Anyhow knows what maybe wrong?

Also, in some cases it is saying "password incorrect".

We tested with codec g729.1 and g711u.

Thanks in advance

Richard

Having read your previous post about BetaMax calls something is odd...

VM uses the CID sent by VoXalot to identify the acct... if it cannot identify an account it'll then ask for the mailbox number (eg. if you call in from SipBroker)

Anything change in the last little while along these lines:
-Internet connection, or new router
-The Block CID setting on the SPA1001 having been turned on by mistake

[richard]

Hi Emoci

No nothing has changed with the configuration of the SPA. The "Block CID Serv:" is set to "Yes", but this is the case for my all three SPA1001s I administer (My Dad's, My Mom's and My own) and call to the VM on my Dad and my SPA1001s does not ask for mailbox. See Supplementary Service Subscription for Line 1 attached.

There has not been any changes to the Internet Connection or Router, although, as mentioned, the IP address renewed and changed recently.

I am not located near my Mom's SPA, so I remotely administer it. I will probably instruct her on how to do a factory reset tomorrow and see if that helps. (both this and the BetaMax problem)

Thanks


Richard

[boatman]

I don't have time to re-investigate this now, but last year I noticed an issue affecting my Linksys SPA2102 ATA. It needed "Block CID Setting:" = no in order to be fully functional with Voxalot. At the moment I can't say if this issue affects just some or all of Voxalot's 5 servers. The issue did not affect my old PAP2 which I could use with "Block CID Setting:" either yes or no.

[richard]

Hi Boatman, a Factory Reset of the SPA1001 fixed this problem and the Voice mail problem. I was avoiding doing this as my Mom isn't good with following these instructions, but got someone to help and in the end everything is working again.

Thanks for your help

Richard

Originally Posted by boatman

I don't have time to re-investigate this now, but last year I noticed an issue affecting my Linksys SPA2102 ATA. It needed "Block CID Setting:" = no in order to be fully functional with Voxalot. At the moment I can't say if this issue affects just some or all of Voxalot's 5 servers. The issue did not affect my old PAP2 which I could use with "Block CID Setting:" either yes or no.

[tatjam]

Hi. I'd like to redirect this thread slightly. What I'd like to be able to do is check my voxalot voicemail from a different voxalot account. Is there some number I can dial that will prompt me for the mailbox number I'd like to check? In other words, so the system doesn't presume I'm trying to check voicemail for the voxalot account from which I'm calling?

Thanks,
James

[kurun]

This is the process I was describing.
You can now retrieve the voicemail for any Voxalot mailbox by entering the mailbox number and valid password.
Not sure what you mean by "a more elegant way".
The Dial plan rule is doing all the work, and the way you implemented it seems quite elegant to me.