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09-14-2007, 12:14 PM | #1 |
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Join Date: Feb 2007
Posts: 71
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DID Number Problems - Fairly urgent
Hi,
I have a DID number which is forwarding correctly to Voxalot however, the call it going straight through to voicemail when voicemail is activated and when voicemail is not activated I am getting a message from BT which says "Sorry there is a fault". Can anyone advise what I can do in this situation? Thanks |
09-14-2007, 02:00 PM | #2 |
Join Date: Apr 2006
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What equipment are you using?
Is it behind a NAT firewall? Does *600 echo test work? Does a call via a PSTN to VoIP gateway work? - this is done using *010 with your voxalot number. |
09-14-2007, 02:12 PM | #3 | |
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Join Date: Feb 2007
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It's a box from VoIP.co.uk that was unlocked.
Yes, but I always have been and it's always worked before. Yes Quote:
I am able to receive SiP calls direct to my Voxalot URI I am able to receive SiP calls forwarded from FWD to my Voxalot URI I am able to receive SiP calls forwarded from SiPPhone to my Voxalot URI I am able to receive SiP calls direct to my Voxalot URI using SipBroker I am able to receive SiP calls forwarded from FWD to my Voxalot URI using SipBroker I am able to receive SiP calls forwarded from SiPPhone to my Voxalot URI using SipBroker I am able to receive SiP calls direct to my Voxalot URI using ENUM short code. It is only this new DID which isn't working, as I said, it's producing a fault if the Voxalot voicemail is disabled and sending calls straight to voicemail if the Voxalot voicemail is enabled. It's one of the new 03 UK non-geographic numbers, and my exchange is enabled for it because I rang the suppliers (AAISP broadband internet) support number to set-up forwarding and that worked with no problems. |
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09-14-2007, 02:22 PM | #4 |
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Join Date: Feb 2007
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Furthermore...
I just signed up with XtraPhone: Free sign up for Free world Dialup users to provide an 0870 number for people to call me, just to test the thing. My FWD account is forwarded to my Voxalot URI, I called the number and it went through with absolutely no problems whatsoever. |
09-14-2007, 03:20 PM | #5 |
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Join Date: Feb 2007
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Am I right in thinking that the following set of attempts means that the fault is not with Voxalot?
03333 PSTN >> Voxalot FAILED 03333 PSTN >> FWD >> Voxalot FAILED 03333 PSTN >> SipPhone >> Voxalot FAILED SipBroker PSTN >> Voxalot SUCCESS SipBroker PSTN >> FWD >> Voxalot SUCCESS SipBroker PSTN >> SipPhone >> Voxalot SUCCESS Direct SIP Call >> Voxalot SUCCESS Direct SIP Call >> FWD >> Voxalot SUCCESS Direct SIP Call >> SipPhone >> Voxalot SUCCESS 0870 PSTN >> FWD >> Voxalot SUCCESS Or could it be that there is still a problem this end? |
09-14-2007, 03:49 PM | #6 | |
Join Date: Jul 2007
Location: Toronto, Canada
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What's the URI to which the 03 number is being forwarded like:
Try user@voxalot.com or user@xx.voxalot.com (where xx is us, eu or au) But from the looks of it, VoXalot works with every case except that number. Quote:
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09-14-2007, 05:37 PM | #7 |
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Join Date: Feb 2007
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Thanks: 10 Thanked 1 Times in 1 Posts |
Hi emoci,
It was being forwarded to number@eu.voxalot.com, just tried number@voxalot.com. I think it'd probably a fault with the number because otherwise surely the 0870 number would fail as well given they have the same routing and so would the normal call forwarding from SipPhone and FWD wouldn't it? |
09-14-2007, 08:59 PM | #8 |
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Join Date: Feb 2007
Posts: 71
Thanks: 10 Thanked 1 Times in 1 Posts |
NVM, I upgraded to premium, I didn't want to until the new year, but at least I can use the number immediately.
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