Outgoing Calli Problem

coolsatz · 05-15-2009, 02:15 AM

Look like problem in US Voxalot Server, Not able to make calls.

Follwing is the trace route, it breaks at the end.

Code:

C:\>tracert us.voxalot.com

Tracing route to us.voxalot.com [64.34.173.199]
over a maximum of 30 hops:

  1     8 ms     2 ms     1 ms  192.168.1.1
  2    11 ms    13 ms    11 ms  10.3.224.1
  3    10 ms    10 ms     *     70.125.218.122
  4    14 ms     9 ms     9 ms  gig4-0-0.dllatxchn-rtr6.tx.rr.com [70.125.217.10
1]
  5    19 ms    17 ms    16 ms  gig0-1-0.hstntxl3-rtr1.texas.rr.com [72.179.205.
74]
  6    17 ms    13 ms    15 ms  xe-8-2-0.bar1.Houston1.Level3.net [4.79.88.105]

  7    36 ms    21 ms    31 ms  ae-13-13.ebr1.Dallas1.Level3.net [4.69.137.138]

  8    21 ms    19 ms   119 ms  ae-91-91.csw4.Dallas1.Level3.net [4.69.136.134]

  9    38 ms    95 ms   100 ms  ae-93-93.ebr3.Dallas1.Level3.net [4.69.136.165]

 10   128 ms    96 ms     *     ae-7.ebr3.Atlanta2.Level3.net [4.69.134.22]
 11    93 ms   101 ms   110 ms  ae-2.ebr1.Washington1.Level3.net [4.69.132.86]
 12   123 ms   100 ms   108 ms  ae-81-81.csw3.Washington1.Level3.net [4.69.134.1
38]
 13   124 ms   100 ms   108 ms  ae-3-89.edge2.Washington3.Level3.net [4.68.17.14
0]
 14   124 ms   100 ms   106 ms  PEER-1-NETW.edge2.Washington3.Level3.net [4.71.2
34.6]
 15   216 ms    77 ms   128 ms  10ge.ten1-1.wdc-sp2-cor-1.peer1.net [216.187.116
.253]
 16     *        *        *     Request timed out.
 17   159 ms    93 ms   101 ms  premium.voxalot.com [64.34.173.199]

Trace complete.

halife · 05-15-2009, 07:52 AM

Hi,

From voxalot to voxalot can be reach at the moment
but we can not call any pstn lines + gsm lines via betamax
is there any problem same us?
there is a problem until 21,00 may 14th (GMT)

Regards,
Halife
Netherlands

halife · 05-15-2009, 01:09 PM

I try to change us.voxalot.com to eu.voxalot.com. it work. (I calling any pstn lines + gsm lines via betamax)

But us.voxalot.com still not work.

tatjam · 05-15-2009, 02:26 PM

Yes, I've been having a problem making outgoing calls to the PSTN too, and my VSP is a Betamax reseller (justvoip). The problem actually cropped up earlier this week. On Mon. or Tues., I was suddenly unable to make outgoing calls to the PSTN. I tried various things like rebooting my ATA, but calls were still not going through. Any call I would attempt to the PSTN would result in a period of silence (say 10 seconds) followed by a busy signal. Same result for all PSTN numbers I tried.

I decided to just turn off the ATA for a period of time. Then, when I turned it back on ca. 15 minutes later, things seemed to have returned to normal. I was once again able to make outgoing calls to the PSTN. Momentary hardware glitch, I decided.

But then the same problem cropped up again midday Wed. and continues until today. I have tried everything, including rebooting and shutting off the ATA, switching the proxy as you suggested, etc. I also tried using a softfone (sjphone) instead of going through the ATA. Same result occurs for me. Any call I attempt to the PSTN, whether I use the ATA or a softpone configured to authenticate to my voxalot account, has the same result: a long period of silence followed by a busy signal.

The only exception is when I dial a toll free number. I have special dialing rules set up for toll free numbers, by the way, so that they get handled through voxalot, and not by justvoip.

Today I did another test to try and determine where the problem lies. I configured sjphone to use my justvoip account, without trying to go through voxalot. When I did that, calls made to the PSTN were terminated normally. So I don't think the problem has to do with justvoip or Betamax per se. Maybe somehow voxalot and justvoip are not communicating properly, but my account there is valid and usable, as I proved today.

Please troubleshoot and fix this problem, voxalot. I need to be able to make outgoing calls to the PSTN again.

James

PS I did not touch any configurations in my account or anything prior to these problem cropping up. I have done virtually nothing to my voxalot account since I set it up a couple months ago. So this is not related to anything I've done. And I think I've ruled out it being a hardware problem on my end (since both the softfone and the ATA give the same results). Help!

UPDATE: Now, having left the ATA on for a few minutes with the eu.voxalot.com proxy setting, my outgoing calls to the PSTN are once again working. If I switch back to us.voxalot.com and start having problems again, I'll post further to this thread.

halife · 05-15-2009, 03:21 PM

Now, I calling any pstn lines+gsm lines via betamax with us.voxalot.com.

us.voxalot.com fine work with betamax.

Everything ok.

mirk · 05-18-2009, 02:35 AM

I just have the same situation with another Betamax provider InternetCalls.com. It looks like something is wrong with Voxalot!

05-15-2009, 07:52 AM	#2
halife Junior Member Join Date: Dec 2008 Location: Netherlands Posts: 12 Thanks: 1 Thanked 2 Times in 2 Posts	Betamax call problem Hi, From voxalot to voxalot can be reach at the moment but we can not call any pstn lines + gsm lines via betamax is there any problem same us? there is a problem until 21,00 may 14th (GMT) Regards, Halife Netherlands

05-15-2009, 02:26 PM	#4
tatjam Member Join Date: May 2009 Posts: 34 Thanks: 0 Thanked 0 Times in 0 Posts	Yes, I've been having a problem making outgoing calls to the PSTN too, and my VSP is a Betamax reseller (justvoip). The problem actually cropped up earlier this week. On Mon. or Tues., I was suddenly unable to make outgoing calls to the PSTN. I tried various things like rebooting my ATA, but calls were still not going through. Any call I would attempt to the PSTN would result in a period of silence (say 10 seconds) followed by a busy signal. Same result for all PSTN numbers I tried. I decided to just turn off the ATA for a period of time. Then, when I turned it back on ca. 15 minutes later, things seemed to have returned to normal. I was once again able to make outgoing calls to the PSTN. Momentary hardware glitch, I decided. But then the same problem cropped up again midday Wed. and continues until today. I have tried everything, including rebooting and shutting off the ATA, switching the proxy as you suggested, etc. I also tried using a softfone (sjphone) instead of going through the ATA. Same result occurs for me. Any call I attempt to the PSTN, whether I use the ATA or a softpone configured to authenticate to my voxalot account, has the same result: a long period of silence followed by a busy signal. The only exception is when I dial a toll free number. I have special dialing rules set up for toll free numbers, by the way, so that they get handled through voxalot, and not by justvoip. Today I did another test to try and determine where the problem lies. I configured sjphone to use my justvoip account, without trying to go through voxalot. When I did that, calls made to the PSTN were terminated normally. So I don't think the problem has to do with justvoip or Betamax per se. Maybe somehow voxalot and justvoip are not communicating properly, but my account there is valid and usable, as I proved today. Please troubleshoot and fix this problem, voxalot. I need to be able to make outgoing calls to the PSTN again. James PS I did not touch any configurations in my account or anything prior to these problem cropping up. I have done virtually nothing to my voxalot account since I set it up a couple months ago. So this is not related to anything I've done. And I think I've ruled out it being a hardware problem on my end (since both the softfone and the ATA give the same results). Help! UPDATE: Now, having left the ATA on for a few minutes with the eu.voxalot.com proxy setting, my outgoing calls to the PSTN are once again working. If I switch back to us.voxalot.com and start having problems again, I'll post further to this thread. Last edited by tatjam; 05-15-2009 at 02:35 PM. Reason: update

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05-15-2009, 01:09 PM	#3
halife Junior Member Join Date: Dec 2008 Location: Netherlands Posts: 12 Thanks: 1 Thanked 2 Times in 2 Posts	I try to change us.voxalot.com to eu.voxalot.com. it work. (I calling any pstn lines + gsm lines via betamax) But us.voxalot.com still not work.

05-15-2009, 03:21 PM	#5
halife Junior Member Join Date: Dec 2008 Location: Netherlands Posts: 12 Thanks: 1 Thanked 2 Times in 2 Posts	Now, I calling any pstn lines+gsm lines via betamax with us.voxalot.com. us.voxalot.com fine work with betamax. Everything ok.

05-18-2009, 02:35 AM	#6
mirk Junior Member Join Date: May 2009 Location: Bahamas Posts: 4 Thanks: 1 Thanked 0 Times in 0 Posts	I just have the same situation with another Betamax provider InternetCalls.com. It looks like something is wrong with Voxalot!