Incoming (Sipgate) number not working

pin · 01-22-2007, 10:14 PM

Hi

My incoming (sipgate) number now for some reason goes straight through to Voxalot voicemail. Before everything was working fine, and I haven't changed any settings.

BTW Sipgate is showing me as being online.

Does anyone know if there are any problems or how to resolve this?

Thanks!!

martin · 01-22-2007, 10:53 PM

pin please PM me your 6 digit account

244751 · 01-23-2007, 12:42 AM

Same here, all my incoming numbers now go straight to voicemail. When I switch voicemail off, the caller gets a busy signal. No settings change were done on my end and my sipura shows as registered

martin · 01-23-2007, 01:43 AM

Please retry your inbounds.

Thanks.

244751 · 01-23-2007, 01:45 AM

Now working fine. Thanks for the quick response

pin · 01-23-2007, 07:42 AM

Sorry, different time zone to you guys (have just got up).

Its working now, thanks.

pin · 01-23-2007, 08:42 PM

Hmm, now my Sipgate is showing as failed on the registration (and offline on the Sipgate status page).

Again, have not changed any of my settings.

martin · 01-23-2007, 09:03 PM

The second most common cause of failure (after authentication) is provider flood guards.

Some providers install software to limit the number of messages coming from one source. FWD is a good example.

Looking at the logs, 79 sipgate registrations are currently in a state of Failed. Once in Failed status, VoXaLot parks the registration attempts for 24 hours before trying again. You can manually force registrations again by changing SIP Register to No-->Save-->Set to Yes-->Save

We plan to put a button on the Provider Details page to force registration.

IF you PM me your 6 digit account I can take a look at your specific case.

pin · 01-23-2007, 09:30 PM

Hi

Thanks for that.

I'll PM you my 6 digit number.

pin · 01-24-2007, 03:02 PM

Voxalot registration is still showing as "Failed" and my Sipgate account is still showing as "Offline".

Any update as to what the situation is?

I did try forcing a reset, but it didn't work.

Thanks

EDIT:

Am now showing as online, but it required me to delete my sipgate account on voxalot and re-register it.

01-22-2007, 10:14 PM	#1
pin Junior Member Join Date: Jan 2007 Posts: 8 Thanks: 0 Thanked 0 Times in 0 Posts	Incoming (Sipgate) number not working Hi My incoming (sipgate) number now for some reason goes straight through to Voxalot voicemail. Before everything was working fine, and I haven't changed any settings. BTW Sipgate is showing me as being online. Does anyone know if there are any problems or how to resolve this? Thanks!!

01-22-2007, 10:53 PM	#2
martin Join Date: Feb 2006 Posts: 2,930 Thanks: 528 Thanked 646 Times in 340 Posts	pin please PM me your 6 digit account __________________ Martin Please post support questions on the forum. Do not send PMs unless requested.

01-23-2007, 12:42 AM	#3
244751 Member Join Date: Dec 2006 Location: Canada Posts: 88 Thanks: 2 Thanked 10 Times in 5 Posts	Same here, all my incoming numbers now go straight to voicemail. When I switch voicemail off, the caller gets a busy signal. No settings change were done on my end and my sipura shows as registered Last edited by 244751; 01-23-2007 at 01:05 AM.

01-23-2007, 01:43 AM	#4
martin Join Date: Feb 2006 Posts: 2,930 Thanks: 528 Thanked 646 Times in 340 Posts	Please retry your inbounds. Thanks. __________________ Martin Please post support questions on the forum. Do not send PMs unless requested.

01-23-2007, 09:03 PM	#8
martin Join Date: Feb 2006 Posts: 2,930 Thanks: 528 Thanked 646 Times in 340 Posts	The second most common cause of failure (after authentication) is provider flood guards. Some providers install software to limit the number of messages coming from one source. FWD is a good example. Looking at the logs, 79 sipgate registrations are currently in a state of Failed. Once in Failed status, VoXaLot parks the registration attempts for 24 hours before trying again. You can manually force registrations again by changing SIP Register to No-->Save-->Set to Yes-->Save We plan to put a button on the Provider Details page to force registration. IF you PM me your 6 digit account I can take a look at your specific case. __________________ Martin Please post support questions on the forum. Do not send PMs unless requested. Last edited by martin; 01-23-2007 at 09:07 PM.

01-23-2007, 01:45 AM	#5
244751 Member Join Date: Dec 2006 Location: Canada Posts: 88 Thanks: 2 Thanked 10 Times in 5 Posts	Now working fine. Thanks for the quick response

01-23-2007, 07:42 AM	#6
pin Junior Member Join Date: Jan 2007 Posts: 8 Thanks: 0 Thanked 0 Times in 0 Posts	Sorry, different time zone to you guys (have just got up). Its working now, thanks.

01-23-2007, 08:42 PM	#7
pin Junior Member Join Date: Jan 2007 Posts: 8 Thanks: 0 Thanked 0 Times in 0 Posts	Hmm, now my Sipgate is showing as failed on the registration (and offline on the Sipgate status page). Again, have not changed any of my settings.

01-23-2007, 09:30 PM	#9
pin Junior Member Join Date: Jan 2007 Posts: 8 Thanks: 0 Thanked 0 Times in 0 Posts	Hi Thanks for that. I'll PM you my 6 digit number.

01-24-2007, 03:02 PM	#10
pin Junior Member Join Date: Jan 2007 Posts: 8 Thanks: 0 Thanked 0 Times in 0 Posts	Voxalot registration is still showing as "Failed" and my Sipgate account is still showing as "Offline". Any update as to what the situation is? I did try forcing a reset, but it didn't work. Thanks EDIT: Am now showing as online, but it required me to delete my sipgate account on voxalot and re-register it. Last edited by pin; 01-24-2007 at 04:03 PM.

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