Click Here To Visit SIP Broker  

Go Back   Voxalot / SIP Broker Support Forums > Voxalot Forums > Voxalot Support

Voxalot Support Support for the Voxalot service.

 
 
Reply
Thread Tools Display Modes
Unread 03-07-2008, 01:49 PM   #1
BigTex
Junior Member
 
Join Date: Sep 2007
Posts: 26
Thanks: 14
Thanked 2 Times in 2 Posts
BigTex is on a distinguished road
Default Losing inbound about once a month

Hi, since I've been using Voxalot (for many months now), I've had a persistent problem. About once a month it loses its ability to receive inbound calls. I'm able to correct the problem by resetting my Linksys Sipura ATA. Here are the symptoms:

1. The Linksys still thinks it's registered.
2. Voxalot still thinks it's registered to my Vitelity account.
3. Incoming calls from a SIP Broker number cause the ATA to ring, but not calls through Vitelity from a regular PSTN.
4. Outbound calls work fine.
Added later in the day: 5. Inbound calls from a PSTN appear to be ringing to the caller, and they eventually roll over to my Voxalot voice mail when the standard timeout is reached.

Please help - my wife is getting frustrated

Last edited by BigTex; 03-07-2008 at 09:48 PM.
BigTex is offline   Reply With Quote
Unread 03-09-2008, 04:00 PM   #2
emoci
 
Join Date: Jul 2007
Location: Toronto, Canada
Posts: 1,422
Thanks: 123
Thanked 369 Times in 282 Posts
emoci is a name known to allemoci is a name known to allemoci is a name known to allemoci is a name known to all
Default

Quote:
Originally Posted by BigTex View Post
Hi, since I've been using Voxalot (for many months now), I've had a persistent problem. About once a month it loses its ability to receive inbound calls. I'm able to correct the problem by resetting my Linksys Sipura ATA. Here are the symptoms:

1. The Linksys still thinks it's registered.
2. Voxalot still thinks it's registered to my Vitelity account.
3. Incoming calls from a SIP Broker number cause the ATA to ring, but not calls through Vitelity from a regular PSTN.
4. Outbound calls work fine.
Added later in the day: 5. Inbound calls from a PSTN appear to be ringing to the caller, and they eventually roll over to my Voxalot voice mail when the standard timeout is reached.

Please help - my wife is getting frustrated

I would suggest three/four things to look into:

1. Is Symmetric NAT set to Yes or No in the VoXalot Member Page (preferrably it needs to be set to No to satisfy step 2)
2. Is Optimize Audio Enabled for the Vitelity Account (try enabling it)

-Makes sure at this point that the changes above did not introduce any audio issues with any other providers

3. Make sure your ATA has STUN setup, it may help
4.You'll find a Register Expires field on the ATA which by default is set to 3600, try lowering it (eg. mine is set at 600)
5. Also this maybe useless, but if you have a good router, make sure UPnP is activated...

Hope one of the above helps change things
emoci is offline   Reply With Quote
Unread 03-11-2008, 07:20 AM   #3
BigTex
Junior Member
 
Join Date: Sep 2007
Posts: 26
Thanks: 14
Thanked 2 Times in 2 Posts
BigTex is on a distinguished road
Default

Thanks for responding emoci....


Quote:
Originally Posted by emoci View Post
I would suggest three/four things to look into:

1. Is Symmetric NAT set to Yes or No in the VoXalot Member Page (preferrably it needs to be set to No to satisfy step 2)

I have had it set to No for several months.

2. Is Optimize Audio Enabled for the Vitelity Account (try enabling it)

Yes, Optimize Audio has been enabled.

-Makes sure at this point that the changes above did not introduce any audio issues with any other providers

3. Make sure your ATA has STUN setup, it may help

I'll check on my ATA's STUN setup (I'm on a business trip until Friday).

4.You'll find a Register Expires field on the ATA which by default is set to 3600, try lowering it (eg. mine is set at 600)

I'll also check what the current value of the REgister Expires field is.

5. Also this maybe useless, but if you have a good router, make sure UPnP is activated...

Hope one of the above helps change things
BigTex is offline   Reply With Quote
Unread 03-16-2008, 05:23 PM   #4
BigTex
Junior Member
 
Join Date: Sep 2007
Posts: 26
Thanks: 14
Thanked 2 Times in 2 Posts
BigTex is on a distinguished road
Default

1. Is Symmetric NAT set to Yes or No in the VoXalot Member Page (preferrably it needs to be set to No to satisfy step 2)

I have had it set to No for several months.

2. Is Optimize Audio Enabled for the Vitelity Account (try enabling it)

Yes, Optimize Audio has been enabled.

-Makes sure at this point that the changes above did not introduce any audio issues with any other providers

3. Make sure your ATA has STUN setup, it may help

STUN is enabled. The STUN server is stun.xten.com. Is there a better one for Voxalot?

4.You'll find a Register Expires field on the ATA which by default is set to 3600, try lowering it (eg. mine is set at 600)

I found these values in the SIP tab of my Linksys SPS 2102:

Reg Min Expires: 1
Reg Max Expires: 7200
Reg Retry Intvl: 30
Reg Retry Long Intvl: 1200

Are you saying that I should change Reg Max Expires to 600? Do the others look OK?

5. Also this maybe useless, but if you have a good router, make sure UPnP is activated...

I have a wireless router that is downstream from the SPA2101, as follows:
Time-Warner Modem - SPA2101 - D-Link Router - Computer

I don't think that the SPA2101 supports UPnP.
BigTex is offline   Reply With Quote
Unread 03-16-2008, 09:21 PM   #5
ctylor
 
ctylor's Avatar
 
Join Date: Apr 2006
Location: Vancouver, BC
Posts: 296
Thanks: 94
Thanked 53 Times in 27 Posts
ctylor will become famous soon enough
Default

Probably an issue relating to Vitelity's DID, or how it interacts with Voxalot, since your ATA is still registered and calling via SipBroker still rings you. I am not sure what the problem is however, or why it works for a long while then stops. It is easier to deal with in terms of troubleshooting when it simply doesn't work at all.
ctylor is offline   Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Grandstream 286 + voipcheap + inbound no rolfey Voxalot Support 6 11-04-2007 02:30 PM
Vitelity Inbound Calls go to voice mail BigTex Voxalot Support 5 10-26-2007 11:50 PM
Vitelity Inbound registered, but no longer working BigTex Voxalot Support 1 10-19-2007 05:18 PM
Call connection - Inbound providers buzz1961au Voxalot General 4 09-06-2007 06:32 AM


All times are GMT. The time now is 07:19 PM.


Powered by vBulletin® Version 3.7.2
Copyright ©2000 - 2024, Jelsoft Enterprises Ltd.