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Voxalot Support Support for the Voxalot service. |
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09-19-2007, 11:33 PM | #1 |
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Join Date: Aug 2007
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Problem - I can´t hear and they can´t hear me
I have the following problems.
1. When I make a phone call to a PSTN line people can´t hear me and I can´t hear them. 2.If someone phones me on my voxalot number they can hear me and I can hear them. 3. I can dial a pstn line and it ring the other party, but we cannot hear each other. 4. If I dial another voxalot user nothing happens. Does this have something to do with the NAT SUPPORT PARAMETERS? I´ve seen on some tutorials to specify most of this setting in NO, but I realized that when doing this I could not hear nor other voxalot users could hear me. But if I specify this parameters in YES, then I could talk to other voxalot users. Which setting should I setup on NAT SUPPORT PARAMETERS? (I dont know what are these parameters for, but I guess that the problem is here) Could someone help please? Im using a sipura spa-2002 connected to a router. My current NAT SUPPORT PARAMETERS are: Handle VIA received YES Insert VIA received YES Subsitut VIA Addr YES Stun Server: stun.xten.com EXT RTP Port Min: blank Handle VIA rport YES Insert VIA rport YES Send Resp To Src Port YES Stun Test Enable NO Ext IP: blank NAT Keep alive Intvl 28 Last edited by nacho; 09-19-2007 at 11:50 PM. |
09-20-2007, 12:09 AM | #2 |
Join Date: Apr 2006
Location: Vancouver, BC
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Did you try my suggestions found here:
http://forum.voxalot.com/voxalot-gen....html#post5813 Edit: you have now tried some of my suggestions. Thanks. Be careful, you can't change all those STUN settings to yes, as far as I know. You have to do one or the other, as I tried to show in my Walkthrough guide by showing one setup then another, swapping what was Yes and what was No. Last edited by ctylor; 09-20-2007 at 01:58 AM. Reason: Update |
09-20-2007, 12:59 AM | #3 | ||||
Join Date: Jul 2007
Location: Toronto, Canada
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09-20-2007, 05:25 PM | #4 |
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the problem is with ADSL, I cant hear but they can hear me
The problem seems to be with the type of connection
Test 1: sipura connected to a cablemodem connection. Result: EVERYTHING OK!!!! Test 2: same sipura connected to an ADSL connection. Result: I hear dial tone, but then after dialing I dont hear anything, not even the other party ringing, but the other party hears me. But on cablemodem works. Which is the setting I must change in order to work with ADSL? I use as provider BETAMAX (INTERNETCALLS) Thanks in advance |
09-20-2007, 05:56 PM | #5 | |
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I can´t hear, but they can hear me
Quote:
Just now if realized that... I realized on the DLINK DI604 LOG, that it is blocking some UDP ports. Can you tell me which UDP ports shall I enable? Or shall I configure something else? Can the audio problem be due to this UDP blocking? I now specified a range of UDP ports to allow, from 0 to 30000. Now on the DLINK log I see the following when trying to make a call Thursday September 20, 2007 10:02:13 Unallowed access from 192.168.0.179:16460 to 64.34.173.199:12244 protocol=17 rule=9 What should I do to allow the access? Last edited by nacho; 09-20-2007 at 06:05 PM. |
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09-20-2007, 06:48 PM | #6 |
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I cant hear, problem seems to be on router setting
The router log reports
Thursday September 20, 2007 10:45:25 Unrecognized attempt blocked from 64.34.173.199:17580 to 190.172.23.78 UDP:16454 Is this the reason why I can´t hear? Please help!!! What should I do? |
09-20-2007, 07:55 PM | #7 | |
Join Date: Jul 2007
Location: Toronto, Canada
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It could be....
Is there anything about UPnP in your router, make sure UPnP is active.... What's your setup like, you use a different modem for DSL/ADSL behind which you put a router? Any chance there is sopme sort of firewall on the modem itself.... I would suggest not blocking any ports, and opening the following and pointing them to your ATA's IP (open both UDP nad TCP): 5050-5064 5000-5005 16300-16500 Also enable stun in your ATA (use stun.xten.org) Quote:
64.34.173.199 VoXalot's IP 192.168.0.179 This looks like the internal IP of your ATA Definitely seems like like the router is getting on the way (btw, if you have DMZ enabled, disable it and activate UPnP instead if it's there, or open those ports) Last edited by emoci; 09-20-2007 at 08:03 PM. |
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09-21-2007, 04:39 AM | #8 |
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Problem sorted out
Thanks a lot!
The problem was that the router was blocking. I configured the sipura with static ip and specified that ip on the DMZ of the router. |
09-21-2007, 05:25 AM | #9 |
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Thanks my friend!!!!!!!!!
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