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Unread 08-06-2007, 06:14 AM   #1
renan
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Default cannot delete VSP

Hi,

I am trying to delete a VSP on my list. However, I get the following message:

Unable to delete provider while a callback entry reference to it exists.

I checked and there are no reference to this VSP on my dial plans. I have also set the VSP to Inactive.

Please advise.

Regards
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Unread 08-06-2007, 06:20 AM   #2
juancarlos
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Quote:
Originally Posted by renan View Post
Hi,

I am trying to delete a VSP on my list. However, I get the following message:

Unable to delete provider while a callback entry reference to it exists.

I checked and there are no reference to this VSP on my dial plans. I have also set the VSP to Inactive.

Please advise.

Regards
this one is pretty easy...you dont need to look under the dialplan, you need to look under the callback button found on the top, to the left of the welcome mesaage (I assume you havea premium account?). Click there and delete the phonebook, or callback references to your VSP and then it should work
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Unread 08-06-2007, 06:24 AM   #3
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I am only on the basic plan. I am unable to access the callback button as you suggested.
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Unread 08-06-2007, 06:50 AM   #4
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Hello renan,

Please PM me your account and we will remove it for you.
.
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Please post support questions on the forum. Do not send PMs unless requested.
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Unread 08-06-2007, 06:53 AM   #5
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Thanks. PM sent.

I was able to delete the VSP. Thanks again.

Last edited by renan; 08-06-2007 at 01:22 PM.
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