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Unread 05-17-2007, 08:20 AM   #1
LCfan
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Default provider: sipgate shows "request sent" since monday

Hi,

I have 2 providers registered and they worked perfectly until last week. Since monday I recognized that I don't get incoming calls via sipgate.de. When I look at the provider settings page I see always a "request sent" at the sipgate entry. I did already un-register and re-register the sipgate account, but that didn't help.

Outgoing calls via sipgate do work. My voxalot id is 611007. Maybe someone can have a look in the logs.

Thanks

Andreas
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Unread 05-17-2007, 09:26 AM   #2
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All of the sipgate.de registrations are either "Request Sent" or "Failed". The logs are showing a "Timeout" for the messages going to sipgate.de

This means that they are not replying to the messages.

Edit: Another interesting observation is it appears they are not replying to messages on the EU server only. Other servers look ok.
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Last edited by martin; 05-17-2007 at 09:56 AM.
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Unread 05-17-2007, 10:14 AM   #3
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same problem here, should i switch to the non .eu server?
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Unread 05-17-2007, 10:40 AM   #4
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Quote:
Originally Posted by cdab View Post
same problem here, should i switch to the non .eu server?
It would be interesting to know why they are not responding to the EU messages. Anyone got any insight?
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Unread 05-17-2007, 12:07 PM   #5
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hi, just checked my provider panel in voxalot. my sipgate.at (i know its .at but they are using the same servers) account still is fine registered. also using the .eu server
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Unread 05-17-2007, 12:13 PM   #6
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again same here! i'm using sipgate.AT as well as sipgate.DE - .at is fine, .de not - showing "request sent" since monday
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Unread 05-19-2007, 09:01 AM   #7
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Now I get with the us.voxalot.com server the message request sent. No incoming calls via sipgate.

Up to now I got no answer from sipgate.de...

Andreas
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Unread 05-19-2007, 10:54 PM   #8
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it's working ok with us.voxalot...but not with eu.voxalot
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Unread 05-20-2007, 08:57 AM   #9
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Now I got a reply from the sipgate.de support (translation):

Quote:
We have no information about voxalot. We can't support this problem.
Is there a glimpse of hope that voxalot can handle/support this?

Andreas
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Unread 05-20-2007, 11:13 AM   #10
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Quote:
Originally Posted by LCfan View Post
Now I got a reply from the sipgate.de support (translation):



Is there a glimpse of hope that voxalot can handle/support this?

Andreas
Thanks for the heads up. All I can tell you is that sipgate are not responding to SIP messages originating from our servers.

We are more than happy to talk with sipgate to understand what the problem is. It would really help if we had a direct contact in order to pursue this.
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