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Voxalot Support Support for the Voxalot service. |
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09-29-2007, 10:31 PM | #1 |
Junior Member
Join Date: Mar 2007
Posts: 9
Thanks: 2 Thanked 0 Times in 0 Posts |
Registration doesn't seem to work
I have a Premium account and I am trying to set up incoming calls from my VSP (TiVi - Sveiks). I set it up successfully in X-Lite, to make sure that there are no problems with VSP and with what I am doing.
Additionally, the calls through SIP broker to my Voxalot number have no problems, either. The provider in VSP screen shows as registered; however, when I call in, I am getting fast busy signal. Important, that when I register FWD, everything seems to work OK. (yes, I turn off FWD registration when I turn on TiVi registration - in fact, I turned on FWD only for troubleshooting). So, it looks like the problem is somewhere between TiVi and Voxalot. TiVi says that since X-lite and ATA work fine - they don't see any problem on their side. Obviously, since FWD is working fine, too - it's not generic Voxalot problem, either. Is there anything you can suggest to troubleshoot this problem further? TIA Felix |
09-30-2007, 02:35 AM | #2 |
Join Date: Feb 2006
Posts: 2,930
Thanks: 528 Thanked 646 Times in 340 Posts |
From our experience the problem you describe is usually due to the fact that the provider does not honor the registration contact.
i.e. Instead on sending the inbound to sip:xxxxxx@us.voxalot.com they send it to sip:9876512344@us.voxalot.com where 9876512344 is your provider account. We recently help a local provider MyNetFone - Your VoIP Broadband Phone Service - Leading Australian VoIP Service Provider for Residential VoIP & Business VoIP Solutions resolve this problem. .
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Martin Please post support questions on the forum. Do not send PMs unless requested. |
09-30-2007, 04:30 AM | #3 |
Join Date: Apr 2006
Posts: 799
Thanks: 66 Thanked 61 Times in 44 Posts |
Would it be possible to do account aliases so that 9876512344 would map to a user's voxalot account?
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