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08-15-2007, 09:00 PM | #1 |
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Join Date: Jul 2007
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service is sporadic on us.voxalot.com
Last Evening and today (4:00PM US EST and later UTC -4). I've noticed the inability to make calls. Once in a while a call gets through. Most Don't Otherwise I hear a fast busy. On xlite it shows 500 Server internal failure.
I've tried softphones and ATA's at 2 different physical locations with the same issue. I cannot make voxalot - to - voxalot calls. Often times I am only able to dial into echo test and nothing else. Fast busy on all other calls. It is hit and Miss. I'm testing 2 different accounts with the same issues occurring on all ata's and softphones associated with both. I noticed that it was extremely slow when trying to register to us.voxalot.com. I keep getting error 408 Request timed out. |
08-15-2007, 10:23 PM | #2 | |
Join Date: Feb 2006
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Quote:
A 500 internal failure is not one of our error messages and more than likely being passed back to you from one of your embedded providers. Have you tried registering your devices to something other than us.voxalot.com e.g. eu.voxalot.com and verifying whether or not you are having the same symptoms? Right now all servers are fully operational and responsive. Edit: us.voxalot.com is a cluster of 2 servers (proxy01.us1.voxalot.com and proxy02.us1.voxalot.com). Is there anyway you can identify which one your devices are connecting to? .
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Martin Please post support questions on the forum. Do not send PMs unless requested. |
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08-16-2007, 11:27 AM | #3 |
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Join Date: Jul 2007
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All connections are resolving to: proxy01.us1.voxalot.com 64.34.173.199
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08-16-2007, 11:32 AM | #4 | |
Join Date: Feb 2006
Posts: 2,930
Thanks: 528 Thanked 646 Times in 340 Posts |
Quote:
Do you mean proxy02.us1.voxalot.com? .
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Martin Please post support questions on the forum. Do not send PMs unless requested. |
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08-16-2007, 01:46 PM | #5 |
Junior Member
Join Date: Jul 2007
Posts: 8
Thanks: 1 Thanked 0 Times in 0 Posts |
resolves to 64.34.173.199. Sorry for the confusion.
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08-16-2007, 02:10 PM | #6 |
Join Date: Feb 2006
Posts: 2,930
Thanks: 528 Thanked 646 Times in 340 Posts |
As a test can you point your device to:
proxy01.us1.voxalot.com This will help determine where to look for answers. .
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Martin Please post support questions on the forum. Do not send PMs unless requested. |
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