Voxalot line2 on SPA1001 suddenly dead...

miros · 03-25-2008, 04:56 AM

I have Voxalot on LINE2 of my SPA1001 and has been working great. I have even been considering account upgrade, get DID and dump Broadvoice on my primary LINE1. But since about a week ago I can't make calls via Voxalot anymore. Sipura shows the registration is OK but I can't do echo test or access voicemail, line always busy. I also can't access to other providers registered with Voxalot. I haven't changed anything in my sipura configuration, Broadvoice still works just fine. I don't see how I can troubleshoot it, anybody can give me a hint? Has Voxalot changed something?

emoci · 03-25-2008, 01:40 PM

Quote:

Originally Posted by miros

I have Voxalot on LINE2 of my SPA1001 and has been working great. I have even been considering account upgrade, get DID and dump Broadvoice on my primary LINE1. But since about a week ago I can't make calls via Voxalot anymore. Sipura shows the registration is OK but I can't do echo test or access voicemail, line always busy. I also can't access to other providers registered with Voxalot. I haven't changed anything in my sipura configuration, Broadvoice still works just fine. I don't see how I can troubleshoot it, anybody can give me a hint? Has Voxalot changed something?

Nothing has changed on VoXalot in the last week....have you already tried powercycling the ATA (turn off/unplug power, give it a few minutes, and re-plug)

Has anything changed in the way your ATA hooks up to the internet:
-A new router or new router setup for example?

Also, I don't remember but I believe the SPA1001 can be setup to have STUN configured (it wouldn't hurt to set it up)

See Hardware Configuration Settings - Voxalot FAQ for some setup suggestions

miros · 04-02-2008, 11:45 PM

I started with powercycling SPA, changed STUN on/off and different servers, nothing works. I can't reach voxalot and the line looks registered. My other VOIP line on SPA1101 works fine as always. I am out of ideas, have to try other service, I guess I can't expect more than what I pay for.

03-25-2008, 04:56 AM	#1
miros Junior Member Join Date: Mar 2008 Posts: 2 Thanks: 0 Thanked 0 Times in 0 Posts	Voxalot line2 on SPA1001 suddenly dead... I have Voxalot on LINE2 of my SPA1001 and has been working great. I have even been considering account upgrade, get DID and dump Broadvoice on my primary LINE1. But since about a week ago I can't make calls via Voxalot anymore. Sipura shows the registration is OK but I can't do echo test or access voicemail, line always busy. I also can't access to other providers registered with Voxalot. I haven't changed anything in my sipura configuration, Broadvoice still works just fine. I don't see how I can troubleshoot it, anybody can give me a hint? Has Voxalot changed something?

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04-02-2008, 11:45 PM	#3
miros Junior Member Join Date: Mar 2008 Posts: 2 Thanks: 0 Thanked 0 Times in 0 Posts	I started with powercycling SPA, changed STUN on/off and different servers, nothing works. I can't reach voxalot and the line looks registered. My other VOIP line on SPA1101 works fine as always. I am out of ideas, have to try other service, I guess I can't expect more than what I pay for.