Impossible to call

Mew · 04-08-2007, 12:40 PM

I cannot call anymore using Voxalot. When I dial a number, I have this message :

"Sorry, the number you have called could not be connected. Please try again."

Is it Voxalot or me ?

Thanks

martin · 04-08-2007, 12:52 PM

Quote:

Originally Posted by Mew

I cannot call anymore using Voxalot. When I dial a number, I have this message :

"Sorry, the number you have called could not be connected. Please try again."

Is it Voxalot or me ?

Thanks

That message is played if the number you are calling does not match an entry in your dial plan.

If you would like me to take a look PM me your account number.

Mew · 04-08-2007, 01:16 PM

PM sent

Thanks Martin

martin · 04-08-2007, 01:21 PM

Hi Mew,

Please try now. The data replication task on the EU server had halted.

Thanks.

Mew · 04-08-2007, 01:25 PM

Oh yes ! It's working now !

Thank you for your help. The support here is great !

kurun · 04-08-2007, 04:10 PM

Quote:

Originally Posted by martin

The data replication task on the EU server had halted.

Hi Martin, If it's not too much trouble, could you please explain briefly what this task does. Thanks

martin · 04-08-2007, 09:31 PM

Quote:

Originally Posted by kurun

Hi Martin, If it's not too much trouble, could you please explain briefly what this task does. Thanks

Sure, the Voxalot solution uses distributed servers in the U.S, EU and AU

Dial plan data therefore, must replicate (in the background) from the master to each of the slaves. On this occasion, replication from the master to the EU slave was suspended.

04-08-2007, 12:40 PM	#1
Mew Member Join Date: Feb 2007 Posts: 80 Thanks: 3 Thanked 1 Times in 1 Posts	Impossible to call I cannot call anymore using Voxalot. When I dial a number, I have this message : "Sorry, the number you have called could not be connected. Please try again." Is it Voxalot or me ? Thanks

04-08-2007, 01:21 PM	#4
martin Join Date: Feb 2006 Posts: 2,930 Thanks: 528 Thanked 646 Times in 340 Posts	Hi Mew, Please try now. The data replication task on the EU server had halted. Thanks. __________________ Martin Please post support questions on the forum. Do not send PMs unless requested.

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04-08-2007, 01:16 PM	#3
Mew Member Join Date: Feb 2007 Posts: 80 Thanks: 3 Thanked 1 Times in 1 Posts	PM sent Thanks Martin

04-08-2007, 01:25 PM	#5
Mew Member Join Date: Feb 2007 Posts: 80 Thanks: 3 Thanked 1 Times in 1 Posts	Oh yes ! It's working now ! Thank you for your help. The support here is great !