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Unread 08-23-2008, 04:46 PM   #11
emoci
 
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Default

Well,

I have also tested eu.voxalot.com, and it is not working...

The US and AU server are working fine though.

There is a post up in the Mod forum summarizing everything here...

In the meantime, adjust your server cluster (under Member Details) and your Proxy value (on ATA/SoftPhone) to the US or AU server (just temporarily)
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Unread 08-23-2008, 06:46 PM   #12
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Default cannot get incoming calls

Hello,

I am unable to get a correct registration from my IP phone to eu.voxalot.com. If I use us.voxalot.com, I am able to register, perform outgoing calls, but cannot get inbound calls.

For incoming calls, the phone does half a ring now and then dies. I get a message while calling my incoming number saying that the number is not available.

Can you please let me know if there are any issues on the eu server?

Thanks,

Giovanni
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Unread 08-23-2008, 07:04 PM   #13
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Default I getting following output

I am getting following in dedug session with EU server

Send REGISTER
Recv 200 OK
Send INVITE
Recv 407 Proxy Authentication Required
VOIP: Send ACK
Send INVITE
Recv 500 Server Internal Error
Send ACK
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Unread 08-23-2008, 07:10 PM   #14
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Default

Does not work for me either.

Any official news from the Voxalot team? Need to reconfigure several ATAs and softphones remotely, so I'd rather wait should I know Voxalot team is working on the issue and things will recover in the next 24 hours or so.
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Unread 08-23-2008, 08:28 PM   #15
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Default

Hello,

There is a core problem with the eu.voxalot.com proxy that is currently being looked at.

We will advise when we know more.

In the mean time, please redirect your registrations / calls to us.voxalot.com

Voxalot apologizes for this interruption.
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Unread 08-23-2008, 10:41 PM   #16
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Well, see here not registered, on my Grandstream2000 phone, but *600 works perfect, via TCP... on eu. server....

Last edited by TheFug; 08-23-2008 at 10:41 PM. Reason: spelling :(
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Unread 08-24-2008, 03:38 AM   #17
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Default

Hello,

The EU proxy has now been restored to its operational status.

The root cause of the issue was database related and took us a bit longer to correct than originally anticipated.

We apologise for any inconvenience that this has caused our members.

Thanks for your support.
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Unread 08-24-2008, 08:21 PM   #18
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Martin,

hats off for the tremendous effort to get things back to life. All seems to work fine now. Thank you.
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