NTL Voip quality survey

trottm · 04-29-2007, 08:40 AM

Recently the quality of Voip conversations on my NTL 2Mb connection has become very poor. During peak evening traffic I measured the QOS (from MyVoIPSpeed VoIP connection test, VoIP test, bandwidth test, test VoIP performance, broadband speed test) at 38%.

Moreover if I call a neighbour on his Voxalot account who is also on NTL the quality is almost inaudible at any time of day

I am wondering how many other Voxalot users also suffer with poor quality form NTL. Perhaps all NTL users could let me know whether they have problems or not. Maybe even post the pertinent figures from the above speed test. That way I can call NTL with some facts rather than just a minor complaint. With a bit of luck maybe Martin is an NTL customer and he could make the call? After all he managed to get Betamax to listen and no-one did that before!

JeFFJuH · 04-29-2007, 08:51 AM

Quote:

Originally Posted by trottm

With a bit of luck maybe Martin is an NTL customer and he could make the call? After all he managed to get Betamax to listen and no-one did that before!

Martin is from Australia, so he is not an NTL customer. I've seen more people experiencing these kind of problems lately.

It seems to be a problem at NTL's side, and it's not something that VoXaLot can help with.

As I've heard from people, NTL's customer care seems pretty bad, but the only thing I can say: please contact them and let them find out what's wrong.

Could you please post a ping result to eu.voxalot.com from the moment this problem occurs?

tomblandford · 05-03-2007, 05:17 PM

My internet was having a bad evening today so I ran the test and got 44% QOS. However, I then stopped a big download and tried again and got 96%. Not bad

. Will try again another night.

kingmonkey · 05-04-2007, 11:44 PM

I use virgin media 2MB and I haven't noticed a change in quality. I use G729a

tomblandford · 05-13-2007, 08:45 PM

Having another bad evening on call quality (Sunday evening), so tested NTL and got a red mark against QoS with 60%. So break-ups in the sound when calling my Mum which she hates! The download and upload speeds were both about 60% of what I pay for as well. The problem is the contention ratio - NTL/Virgin Media have too many people using the same connection and at popular times that means slower connections for everyone.

trottm · 05-14-2007, 06:42 AM

That is very similar to the problems I am experiencing. I am now at my house in Turkey and the call quality back to my street in the UK is way better than on NTL. Yet I only have half the broadband speed here.

Complaining to Virgin is truly painful, have you tried yet?

04-29-2007, 08:40 AM	#1
trottm Junior Member Join Date: Jan 2007 Posts: 28 Thanks: 2 Thanked 2 Times in 2 Posts	NTL Voip quality survey Recently the quality of Voip conversations on my NTL 2Mb connection has become very poor. During peak evening traffic I measured the QOS (from MyVoIPSpeed VoIP connection test, VoIP test, bandwidth test, test VoIP performance, broadband speed test) at 38%. Moreover if I call a neighbour on his Voxalot account who is also on NTL the quality is almost inaudible at any time of day I am wondering how many other Voxalot users also suffer with poor quality form NTL. Perhaps all NTL users could let me know whether they have problems or not. Maybe even post the pertinent figures from the above speed test. That way I can call NTL with some facts rather than just a minor complaint. With a bit of luck maybe Martin is an NTL customer and he could make the call? After all he managed to get Betamax to listen and no-one did that before!

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05-03-2007, 05:17 PM	#3
tomblandford Senior Member Join Date: Jan 2007 Posts: 222 Thanks: 44 Thanked 23 Times in 22 Posts	My internet was having a bad evening today so I ran the test and got 44% QOS. However, I then stopped a big download and tried again and got 96%. Not bad . Will try again another night.

05-04-2007, 11:44 PM	#4
kingmonkey Junior Member Join Date: Jul 2006 Posts: 8 Thanks: 0 Thanked 1 Times in 1 Posts	I use virgin media 2MB and I haven't noticed a change in quality. I use G729a

05-13-2007, 08:45 PM	#5
tomblandford Senior Member Join Date: Jan 2007 Posts: 222 Thanks: 44 Thanked 23 Times in 22 Posts	Having another bad evening on call quality (Sunday evening), so tested NTL and got a red mark against QoS with 60%. So break-ups in the sound when calling my Mum which she hates! The download and upload speeds were both about 60% of what I pay for as well. The problem is the contention ratio - NTL/Virgin Media have too many people using the same connection and at popular times that means slower connections for everyone.

05-14-2007, 06:42 AM	#6
trottm Junior Member Join Date: Jan 2007 Posts: 28 Thanks: 2 Thanked 2 Times in 2 Posts	That is very similar to the problems I am experiencing. I am now at my house in Turkey and the call quality back to my street in the UK is way better than on NTL. Yet I only have half the broadband speed here. Complaining to Virgin is truly painful, have you tried yet?