VSP Registration

tlg · 08-20-2007, 05:51 AM

Hi Martin
I'm having a problem with one of my vsp registrations.
I have a number of services listed, of which four have Registration enabled.
Two of these services are from MNF and these register OK and call handling is correct.

I also have a third MNF account which is giving problems.
If I try to register it, the status goes to Pending, then Auth Sent, then Fail.
If I then disable the Register setting, the status remains as Fail.
This is the state it is in now.

I have talked to MNF who say everything seems to be OK at their end.

Is it possible for you to have a look at it from your end to see what the status is from your perspective please?

My Voxalot ID is 596620

Thanks in advance for any help on this.

martin · 08-20-2007, 05:58 AM

Quote:

Originally Posted by tlg

I also have a third MNF account which is giving problems.
If I try to register it, the status goes to Pending, then Auth Sent, then Fail.
If I then disable the Register setting, the status remains as Fail.
This is the state it is in now.

Auth Sent -> Fail is an authentication issue. You need to double check the provider credentials.

Set the SIP Register back to "Yes" and Save. It should go into "Pending" status and after 10 mins or so the status should change.
.

tlg · 08-20-2007, 07:19 AM

Martin
Thanks for the reply.
There are two separate issues at play here.
The first is that the status shows as Fail, even though there is no setting in place to try to Register the service. It should simply show a '-' character, but it shows 'Fail'.

The second issue is that when I try to register, it fails. (I have double checked the credentials and I can successfully register with them from an ATA) However I don't want to pursue this issue until I can understand why the first issue exists.

There seems to be something 'sticky' in the Voxalot side of things that makes it think there is a fail condition even though there is no request for registration.

I have deleted and re-created the entry in an attempt to clear the problem, but to no effect.

Is there any way you can look at what is happening from your end that makes the status show as Fail please?

Is it possible that there is another Voxalot account trying to register the service for example?

Thanks again for your help.

martin · 08-20-2007, 08:50 AM

Quote:

Originally Posted by tlg

The first is that the status shows as Fail, even though there is no setting in place to try to Register the service. It should simply show a '-' character, but it shows 'Fail'.

Just checked all the servers and you can rest assured that there are no registrations within the telephony system. It looks like the web portal has a zombie status (sometimes caused during server synchronisation). These zombie statuses get cleaned up by a house keeping job that runs every 24 hours. The AU server job is scheduled to run at approx 4:30am AEST. You can force it yourself by doing a quick "SIP Register"="No" -> Save -> "SIP Register"="Yes" -> Save and wait for 10 mins or so.

Quote:

Originally Posted by tlg

The second issue is that when I try to register, it fails. (I have double checked the credentials and I can successfully register with them from an ATA) However I don't want to pursue this issue until I can understand why the first issue exists.

Don't know what else to tell you here as this is what an Auth Sent error indicates. Is it possible the credentials were entered incorrectly?

tlg · 08-20-2007, 08:54 AM

OK Thanks.
I'll let the overnight process run and see what it looks like in the morning.

tlg · 08-20-2007, 08:56 PM

Hi Martin
The Failed status still remains after the overnight process.
Any thoughts?

08-20-2007, 05:51 AM	#1
tlg Junior Member Join Date: Jan 2007 Posts: 15 Thanks: 2 Thanked 2 Times in 2 Posts	VSP Registration Hi Martin I'm having a problem with one of my vsp registrations. I have a number of services listed, of which four have Registration enabled. Two of these services are from MNF and these register OK and call handling is correct. I also have a third MNF account which is giving problems. If I try to register it, the status goes to Pending, then Auth Sent, then Fail. If I then disable the Register setting, the status remains as Fail. This is the state it is in now. I have talked to MNF who say everything seems to be OK at their end. Is it possible for you to have a look at it from your end to see what the status is from your perspective please? My Voxalot ID is 596620 Thanks in advance for any help on this.

08-20-2007, 07:19 AM	#3
tlg Junior Member Join Date: Jan 2007 Posts: 15 Thanks: 2 Thanked 2 Times in 2 Posts	Martin Thanks for the reply. There are two separate issues at play here. The first is that the status shows as Fail, even though there is no setting in place to try to Register the service. It should simply show a '-' character, but it shows 'Fail'. The second issue is that when I try to register, it fails. (I have double checked the credentials and I can successfully register with them from an ATA) However I don't want to pursue this issue until I can understand why the first issue exists. There seems to be something 'sticky' in the Voxalot side of things that makes it think there is a fail condition even though there is no request for registration. I have deleted and re-created the entry in an attempt to clear the problem, but to no effect. Is there any way you can look at what is happening from your end that makes the status show as Fail please? Is it possible that there is another Voxalot account trying to register the service for example? Thanks again for your help. Last edited by tlg; 08-20-2007 at 07:24 AM.

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08-20-2007, 08:54 AM	#5
tlg Junior Member Join Date: Jan 2007 Posts: 15 Thanks: 2 Thanked 2 Times in 2 Posts	OK Thanks. I'll let the overnight process run and see what it looks like in the morning.

08-20-2007, 08:56 PM	#6
tlg Junior Member Join Date: Jan 2007 Posts: 15 Thanks: 2 Thanked 2 Times in 2 Posts	Hi Martin The Failed status still remains after the overnight process. Any thoughts?