Newbie - Can't get outgoing calls to work

alan99 · 02-03-2007, 10:13 PM

Hi I'm using Voxalot for the first time and can't get outgoing calls to work. I get "We are sorry the number you have called could not be connected"

*600 echo test from my Speedtouch 780WL works fine. I am trying to dial out using internetcalls.com (similar to Voipbuster e.t.c.). When I switch to configure my 780WL directly to Internetcalls.com I can dial out fine.

In Voxalot Providers Internetcalls.com is showing as active and registered.
I have also set up a provider for incoming calls (TPAD.com) and this works fine and my phone rings.

My dialing plan is simple _XXXX.

So testing I get
A call to:004412345 will get forwarded to sip:004412345@sip.internetcalls.com

What have I done wrong??

martin · 02-03-2007, 11:21 PM

What you have posted looks fine. Best bet is to PM me your 6 digit account and the number you are trying to dial.

alan99 · 02-05-2007, 08:14 AM

Problem now resolved

Was caused by leaving an entry in my router configure screen for internetcalls.com. Even through this entry had a 'red cross' against it (and the entry for voxalot a green cross) and therefore I assumed it would be ignored but it still caused a problem.

Thanks to Martin

woutervh · 02-05-2007, 10:36 PM

I'm also having some kind of this problem. I use the european server eu.voxalot.com and domain voxalot.com. Everything looks fine. I have two providers which are active. One of them is registered. I have a very simple dialplan. But I always get the message that "this phonecall cannot be connected", even when I deactivate every plan and just forward everything to the same provider. Echo test runs fine.

02-03-2007, 10:13 PM	#1
alan99 Junior Member Join Date: Feb 2007 Posts: 2 Thanks: 0 Thanked 0 Times in 0 Posts	Newbie - Can't get outgoing calls to work Hi I'm using Voxalot for the first time and can't get outgoing calls to work. I get "We are sorry the number you have called could not be connected" 600 echo test from my Speedtouch 780WL works fine. I am trying to dial out using internetcalls.com (similar to Voipbuster e.t.c.). When I switch to configure my 780WL directly to Internetcalls.com I can dial out fine. In Voxalot Providers Internetcalls.com is showing as active and registered. I have also set up a provider for incoming calls (TPAD.com) and this works fine and my phone rings. My dialing plan is simple _XXXX. So testing I get A call to:004412345 will get forwarded to sip:004412345@sip.internetcalls.com What have I done wrong?? Last edited by alan99; 02-03-2007 at 10:22 PM.*

02-03-2007, 11:21 PM	#2
martin Join Date: Feb 2006 Posts: 2,930 Thanks: 528 Thanked 646 Times in 340 Posts	What you have posted looks fine. Best bet is to PM me your 6 digit account and the number you are trying to dial. __________________ Martin Please post support questions on the forum. Do not send PMs unless requested.

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02-05-2007, 08:14 AM	#3
alan99 Junior Member Join Date: Feb 2007 Posts: 2 Thanks: 0 Thanked 0 Times in 0 Posts	Problem now resolved Was caused by leaving an entry in my router configure screen for internetcalls.com. Even through this entry had a 'red cross' against it (and the entry for voxalot a green cross) and therefore I assumed it would be ignored but it still caused a problem. Thanks to Martin

02-05-2007, 10:36 PM	#4
woutervh Junior Member Join Date: Feb 2007 Posts: 1 Thanks: 0 Thanked 0 Times in 0 Posts	I'm also having some kind of this problem. I use the european server eu.voxalot.com and domain voxalot.com. Everything looks fine. I have two providers which are active. One of them is registered. I have a very simple dialplan. But I always get the message that "this phonecall cannot be connected", even when I deactivate every plan and just forward everything to the same provider. Echo test runs fine.