Sip Broker - Sip Code

support@aloconnect.com · 03-19-2012, 11:00 PM

Hi there, I am currently using the service of Sip Broker PSTN gate way and have got the following:
SIP-Code SIP Proxy Provider name
*9718 sip.aloconnect.com sip.aloconnect.com

the PSTN number is
Auckland +64-9-909-7805 Callcentric

The legend is showing as "red cross" and I am unable to make any calls. If any one can help me how to fix this issue as the legend should be green.
Thanks

Soruk · 03-20-2012, 11:35 PM

The red cross means that the SipBroker system is having problems routing calls to that provider. For example, it could be a change of policy with the VoIP provider to no longer allow "anonymous" SIP calls (those from a source that is neither a subscriber or directly peered). Your only option is to talk to that provider (aloconnect.com - not Callcentric. Callcentric just provided the access number.)

support@aloconnect.com · 03-23-2012, 02:40 AM

HI there, Thanks for your reply. I myself operate aloconnect.com and I am the provider of this. This apears to be working fine up until last week and then all of a sudden it never ask to enter the pin# after entering the sip code. It just gives a disconnected tone . I have made no changes to my system. I am currently using Asterisk and A2billing.
Sip broker originally was set up by my friend and I have checked peers details and no such sip is configure on asterisk with the name sip broker at all.
Please advice on this
Thanks

03-19-2012, 11:00 PM	#1
support@aloconnect.com Junior Member Join Date: Mar 2012 Posts: 4 Thanks: 0 Thanked 0 Times in 0 Posts	Sip Broker - Sip Code Hi there, I am currently using the service of Sip Broker PSTN gate way and have got the following: SIP-Code SIP Proxy Provider name *9718 sip.aloconnect.com sip.aloconnect.com the PSTN number is Auckland +64-9-909-7805 Callcentric The legend is showing as "red cross" and I am unable to make any calls. If any one can help me how to fix this issue as the legend should be green. Thanks

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03-20-2012, 11:35 PM	#2
Soruk Junior Member Join Date: Mar 2009 Posts: 21 Thanks: 3 Thanked 0 Times in 0 Posts	The red cross means that the SipBroker system is having problems routing calls to that provider. For example, it could be a change of policy with the VoIP provider to no longer allow "anonymous" SIP calls (those from a source that is neither a subscriber or directly peered). Your only option is to talk to that provider (aloconnect.com - not Callcentric. Callcentric just provided the access number.)

03-23-2012, 02:40 AM	#3
support@aloconnect.com Junior Member Join Date: Mar 2012 Posts: 4 Thanks: 0 Thanked 0 Times in 0 Posts	HI there, Thanks for your reply. I myself operate aloconnect.com and I am the provider of this. This apears to be working fine up until last week and then all of a sudden it never ask to enter the pin# after entering the sip code. It just gives a disconnected tone . I have made no changes to my system. I am currently using Asterisk and A2billing. Sip broker originally was set up by my friend and I have checked peers details and no such sip is configure on asterisk with the name sip broker at all. Please advice on this Thanks