EU & AU Clusters down - Page 2

audebruin · 09-30-2011, 01:33 PM

My problem with the EU server is solved. Thank you for the solution and status update.

toolio · 09-30-2011, 06:07 PM

Not working properly for me on incoming calls. I have used eu for months, and switched yesterday to us during the outage. Now when I switch back to eu I get no incoming, and if I switch back to us again everything works.

While switching to us is an easy solution at my current location, I also have a number ATAs configured for the eu server in another country (Brazil). None of them is accepting incoming calls--and obviously I am not there to make the switch to the us server.

kurun · 10-04-2011, 03:32 AM

If you need to do an update on an ATA at a remote location sitting behind a firewall, you may want to try a remote access log-in to the ATA using a computer sitting behind the same firewall where the ATA is located. You can use Teamviewer if there is sombody available to run the software there and read back or email the session ID and password.

TeamViewer - Free Remote Access and Remote Desktop Sharing over the Internet

toolio · 10-04-2011, 01:19 PM

Thanks, Kurun.

I'm already a teamviewer user, and I did what you suggested a few days ago--switching ATAs to the US server. However, I think I need to physically reset some of my equipment, unfortunately (as in, power on and off).

However, I can't get the EU server to work properly even in a location where I can access equipment. US works fine, EU creates problems with all incoming calls and sporadic problems with outgoing. Strange, since I had used EU for some time before the last outage. When I use the US server, everything works fine. I have not changed anything in my VOIP or network configuration here.

zoemcalister · 10-04-2011, 09:03 PM

Hi toolio,

I experienced the same problems with incoming audio.
It seems everything is ok now.
You may want to try doing the same as I did:
undo the port forwarding setup, reboot your router and setup port forwarding again.

10-04-2011, 09:03 PM	#15
zoemcalister Member Join Date: Jul 2008 Posts: 49 Thanks: 4 Thanked 10 Times in 9 Posts	no incoming audio eu server Hi toolio, I experienced the same problems with incoming audio. It seems everything is ok now. You may want to try doing the same as I did: undo the port forwarding setup, reboot your router and setup port forwarding again.

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09-30-2011, 01:33 PM	#11
audebruin Junior Member Join Date: Oct 2010 Posts: 4 Thanks: 0 Thanked 0 Times in 0 Posts	My problem with the EU server is solved. Thank you for the solution and status update.

09-30-2011, 06:07 PM	#12
toolio Member Join Date: Sep 2007 Posts: 45 Thanks: 1 Thanked 3 Times in 3 Posts	Not working properly for me on incoming calls. I have used eu for months, and switched yesterday to us during the outage. Now when I switch back to eu I get no incoming, and if I switch back to us again everything works. While switching to us is an easy solution at my current location, I also have a number ATAs configured for the eu server in another country (Brazil). None of them is accepting incoming calls--and obviously I am not there to make the switch to the us server.

10-04-2011, 03:32 AM	#13
kurun Join Date: Sep 2006 Location: Toronto, Canada Posts: 568 Thanks: 70 Thanked 147 Times in 115 Posts	If you need to do an update on an ATA at a remote location sitting behind a firewall, you may want to try a remote access log-in to the ATA using a computer sitting behind the same firewall where the ATA is located. You can use Teamviewer if there is sombody available to run the software there and read back or email the session ID and password. TeamViewer - Free Remote Access and Remote Desktop Sharing over the Internet

10-04-2011, 01:19 PM	#14
toolio Member Join Date: Sep 2007 Posts: 45 Thanks: 1 Thanked 3 Times in 3 Posts	Thanks, Kurun. I'm already a teamviewer user, and I did what you suggested a few days ago--switching ATAs to the US server. However, I think I need to physically reset some of my equipment, unfortunately (as in, power on and off). However, I can't get the EU server to work properly even in a location where I can access equipment. US works fine, EU creates problems with all incoming calls and sporadic problems with outgoing. Strange, since I had used EU for some time before the last outage. When I use the US server, everything works fine. I have not changed anything in my VOIP or network configuration here.