Voxalot Problem - No Outgoing, No registration on Provider

amatory · 09-27-2006, 02:38 AM

Martin,

My id is: 774987

Suddenly my Provider on Voxalot seems to have stopped working. I am unable to make any outgoing calls. The Provider also doesnt register.

When I put the same settings in Eyebeam, I am successfully able to register and make calls, but for some reason Voxalot is not able to register/make outgoing calls with the same settings.

Would you be able to provide me with debug logs for my registration/outgoing calls ?

Thanks,
Regards,
Amatory

amatory · 09-27-2006, 04:40 AM

Ok I found out that if I put the physical IP of the provider then the call goes through. However, if I put in a dynamic dns hostname, the call fails. It seems the server is not able to resolve the hostname or there is some other error (incorrect record, unexpired TTL etc)

Martin - I will really appreciate if you could provide some insight on this.

Regards,
Amatory

cyberbird · 09-29-2006, 09:03 PM

My id: 425145
Hi, I added two providers, freeworld dialup and another. Even after 5 hours i do not see the status change. Still says "Not Registered". I tried calling my sip broker number (*011-133206), but the call is not geting forward to the uri i added in call forward section. I am getting an busy tone.

Any ideas?

Thanks

Ron · 09-29-2006, 11:03 PM

Quote:

Originally Posted by cyberbird

My id: 425145
Hi, I added two providers, freeworld dialup and another. Even after 5 hours i do not see the status change. Still says "Not Registered". I tried calling my sip broker number (*011-133206), but the call is not geting forward to the uri i added in call forward section. I am getting an busy tone.

Any ideas?

Thanks

At the moment, provider registration changes may take up to 24 hours to take effect. In the near future, it should only take 5 minutes.

Ron

amatory · 09-30-2006, 12:51 AM

Ron - Is there a difference in using an IP for provider registration vs using a dns name ?

I am able to register and make outgoing calls using an IP, but not using the dns name. I have checked that the dns entry is pointing to the right IP and my eyebeam successfully connects using the dns name.

any thoughts ?
My id is: 774987

ctylor · 09-30-2006, 04:30 AM

I know there is the matter of the DNS SRV records vs. DNS A records you should look into. I heard one solution to your problem would be to register a SIP Broker account and create an alias in SIP Broker to point to your Dynamic DNS, which apparently cures the problem.

Ron · 09-30-2006, 05:25 AM

Quote:

Originally Posted by amatory

Ron - Is there a difference in using an IP for provider registration vs using a dns name ?

I am able to register and make outgoing calls using an IP, but not using the dns name. I have checked that the dns entry is pointing to the right IP and my eyebeam successfully connects using the dns name.

There shouldn't be any difference using a host name or the IP address associated with it. If an IP address works but its host name doesn't, it would appear there is a problem with the DNS server the lookup is being done through. You might give Martin the host name and IP that should be assoicated with it and have him verify that the DNS server VoXaLot uses is returning the correct information.

Ron

cyberbird · 09-30-2006, 02:30 PM

Quote:

Originally Posted by Ron

At the moment, provider registration changes may take up to 24 hours to take effect. In the near future, it should only take 5 minutes.

Ron

I wonder why it takes that long,it should be a simple registeration process, would you please like to give some more info?

Thanks

Ron · 09-30-2006, 10:16 PM

Quote:

Originally Posted by cyberbird

I wonder why it takes that long,it should be a simple registeration process, would you please like to give some more info?

A new server should be operational shortly that will allow registration changes to take effect within 5 minutes.

Ron

cyberbird · 10-02-2006, 04:24 PM

Thanks for reply Ron,

Could you please let us know once that server is operational?

09-27-2006, 02:38 AM	#1
amatory Junior Member Join Date: May 2006 Posts: 11 Thanks: 0 Thanked 0 Times in 0 Posts	Voxalot Problem - No Outgoing, No registration on Provider Martin, My id is: 774987 Suddenly my Provider on Voxalot seems to have stopped working. I am unable to make any outgoing calls. The Provider also doesnt register. When I put the same settings in Eyebeam, I am successfully able to register and make calls, but for some reason Voxalot is not able to register/make outgoing calls with the same settings. Would you be able to provide me with debug logs for my registration/outgoing calls ? Thanks, Regards, Amatory

09-27-2006, 04:40 AM	#2
amatory Junior Member Join Date: May 2006 Posts: 11 Thanks: 0 Thanked 0 Times in 0 Posts	DNS Lookup for Dynamic Host is failing Ok I found out that if I put the physical IP of the provider then the call goes through. However, if I put in a dynamic dns hostname, the call fails. It seems the server is not able to resolve the hostname or there is some other error (incorrect record, unexpired TTL etc) Martin - I will really appreciate if you could provide some insight on this. Regards, Amatory

Thread Tools
Show Printable Version Email this Page
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Voxalot and Sipura/ATA Tutorial: A Comprehensive Walkthrough	ctylor	Voxalot General	5	04-28-2010 12:52 AM
Strange Problem with Voxalot Registration	APS	Voxalot Support	0	05-04-2007 04:46 AM
VoXaLot Registration Problem	Mallycat	Voxalot Support	3	01-27-2007 05:48 AM
Newbie - but please be nice	Mallycat	Voxalot Support	21	04-15-2006 07:50 AM

09-29-2006, 09:03 PM	#3
cyberbird Junior Member Join Date: Sep 2006 Posts: 5 Thanks: 0 Thanked 0 Times in 0 Posts	My id: 425145 Hi, I added two providers, freeworld dialup and another. Even after 5 hours i do not see the status change. Still says "Not Registered". I tried calling my sip broker number (*011-133206), but the call is not geting forward to the uri i added in call forward section. I am getting an busy tone. Any ideas? Thanks

09-30-2006, 12:51 AM	#5
amatory Junior Member Join Date: May 2006 Posts: 11 Thanks: 0 Thanked 0 Times in 0 Posts	Ron - Is there a difference in using an IP for provider registration vs using a dns name ? I am able to register and make outgoing calls using an IP, but not using the dns name. I have checked that the dns entry is pointing to the right IP and my eyebeam successfully connects using the dns name. any thoughts ? My id is: 774987

09-30-2006, 04:30 AM	#6
ctylor Join Date: Apr 2006 Location: Vancouver, BC Posts: 296 Thanks: 94 Thanked 53 Times in 27 Posts	I know there is the matter of the DNS SRV records vs. DNS A records you should look into. I heard one solution to your problem would be to register a SIP Broker account and create an alias in SIP Broker to point to your Dynamic DNS, which apparently cures the problem.

10-02-2006, 04:24 PM	#10
cyberbird Junior Member Join Date: Sep 2006 Posts: 5 Thanks: 0 Thanked 0 Times in 0 Posts	Thanks for reply Ron, Could you please let us know once that server is operational?