I can make outgoing calls but cannot receive incoming calls

Murphanth · 04-02-2008, 04:46 AM

When i first set it up i could receive incoming calls but for some reason i can no longer. The support guy from Engin put in his voxalot account details and it worked fine but when he put my account details back in it didnt work again.

emoci · 04-02-2008, 05:00 AM

Quote:

Originally Posted by Murphanth

When i first set it up i could receive incoming calls but for some reason i can no longer. The support guy from Engin put in his voxalot account details and it worked fine but when he put my account details back in it didnt work again.

Do you have Engin registered in VoXalot, or is Engin forwarding to your VoXalot SIP URI?

What happens during an Incoming Call?

Murphanth · 04-02-2008, 05:43 AM

Hi emoci

I dont know. The Engin guy set it up for me. How do i find out?

During an incoming call the phone does not ring and the caller hears an engaged/dead sound.

Sorry for my ignorance - i know very little about how these things work.

craig · 04-02-2008, 05:44 AM

I can see that your Voxalot account is successfully against Engin, however, the problem is that your ATA is not currently registered with Voxalot.

So, any calls to your Engin number (or your Voxalot number) have nowhere to be sent to. Can you recheck your ATA to make sure that it is registering successfully to Voxalot?

--
Craig

Murphanth · 04-02-2008, 05:55 AM

Quote:

Originally Posted by craig

I can see that your Voxalot account is successfully against Engin, however, the problem is that your ATA is not currently registered with Voxalot.

So, any calls to your Engin number (or your Voxalot number) have nowhere to be sent to. Can you recheck your ATA to make sure that it is registering successfully to Voxalot?

--
Craig

I have just 'ticked' the Use SIP Outbound Proxy box and the phone will now accept incoming calls but the original problem has returned - it rings twice and then goes dead. Any idea why?

Murphanth · 04-02-2008, 05:56 AM

if i answer the phone within those two rings it works fine, but if i let it ring it goes dead after two rings.

emoci · 04-02-2008, 05:47 PM

What ATA are you using to register with VoXalot....

See if the setup instructions here help to check if all your settings are as should be Hardware Configuration Settings - Voxalot FAQ

Also, is your VoXalot VoiceMail enabled (this can be checked when you login into the VoXalot website)....I'd suggest disabling VM for now until we deal with the incoming problem first.

craig · 04-03-2008, 03:18 AM

OK, good to see that now that your ATA is successfully registered with voxalot that you can receive calls.

The fact that it rings a couple of times and then cuts out is nearly always a voicemail setting. As Emoci suggested, it is usually best to turn off voicemail while you're doing diagnostics.

In any case, I took the liberty of checking your voicemail settings, and noticed that the timeout has been set to 5 seconds. If you go to the voicemail page and set it to 30 seconds, does that help?

--
Craig

Murphanth · 04-04-2008, 08:07 AM

I changed the voicemail ringing duration to 30 seconds and now the phone continues to ring so that solves the problem. Thanks guys! although i would have thought that when the voicemail was switched off the phone would continue to ring beyond the 5 seconds set in the ringing duration. That's ok though, i can just change the ringing duration back to 5 sec each time i turn the voicemail on.

One other question - i want to record a message for callers to hear when they ring. How do it do this?

130166 · 04-04-2008, 09:44 AM

Maybe it is in Tutorial Voicemail.

04-02-2008, 04:46 AM	#1
Murphanth Junior Member Join Date: Apr 2008 Posts: 8 Thanks: 2 Thanked 0 Times in 0 Posts	I can make outgoing calls but cannot receive incoming calls When i first set it up i could receive incoming calls but for some reason i can no longer. The support guy from Engin put in his voxalot account details and it worked fine but when he put my account details back in it didnt work again.

Thread Tools
Show Printable Version Email this Page
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Free DID Numbers, Free Voip Calls, & more Voip Info	amroe	Voxalot General	54	01-13-2014 09:11 AM
incoming sip calls going directly to voicemail	vishal3110	Voxalot Support	8	12-13-2008 12:17 AM
Can't make outgoing calls on Voxalot	richard	Voxalot Support	10	08-23-2007 01:30 AM
Cannot Receive Incoming Calls - Im a newbie	826456	Voxalot General	3	08-02-2007 01:59 PM
Voicestick unable to make outgoing calls	244751	Voxalot Support	4	02-16-2007 02:23 AM

04-02-2008, 05:43 AM	#3
Murphanth Junior Member Join Date: Apr 2008 Posts: 8 Thanks: 2 Thanked 0 Times in 0 Posts	Hi emoci I dont know. The Engin guy set it up for me. How do i find out? During an incoming call the phone does not ring and the caller hears an engaged/dead sound. Sorry for my ignorance - i know very little about how these things work.

04-02-2008, 05:44 AM	#4
craig Join Date: Feb 2006 Posts: 243 Thanks: 8 Thanked 130 Times in 72 Posts	I can see that your Voxalot account is successfully against Engin, however, the problem is that your ATA is not currently registered with Voxalot. So, any calls to your Engin number (or your Voxalot number) have nowhere to be sent to. Can you recheck your ATA to make sure that it is registering successfully to Voxalot? -- Craig

04-02-2008, 05:56 AM	#6
Murphanth Junior Member Join Date: Apr 2008 Posts: 8 Thanks: 2 Thanked 0 Times in 0 Posts	if i answer the phone within those two rings it works fine, but if i let it ring it goes dead after two rings.

04-02-2008, 05:47 PM	#7
emoci Join Date: Jul 2007 Location: Toronto, Canada Posts: 1,422 Thanks: 123 Thanked 369 Times in 282 Posts	What ATA are you using to register with VoXalot.... See if the setup instructions here help to check if all your settings are as should be Hardware Configuration Settings - Voxalot FAQ Also, is your VoXalot VoiceMail enabled (this can be checked when you login into the VoXalot website)....I'd suggest disabling VM for now until we deal with the incoming problem first.

04-03-2008, 03:18 AM	#8
craig Join Date: Feb 2006 Posts: 243 Thanks: 8 Thanked 130 Times in 72 Posts	OK, good to see that now that your ATA is successfully registered with voxalot that you can receive calls. The fact that it rings a couple of times and then cuts out is nearly always a voicemail setting. As Emoci suggested, it is usually best to turn off voicemail while you're doing diagnostics. In any case, I took the liberty of checking your voicemail settings, and noticed that the timeout has been set to 5 seconds. If you go to the voicemail page and set it to 30 seconds, does that help? -- Craig

04-04-2008, 08:07 AM	#9
Murphanth Junior Member Join Date: Apr 2008 Posts: 8 Thanks: 2 Thanked 0 Times in 0 Posts	I changed the voicemail ringing duration to 30 seconds and now the phone continues to ring so that solves the problem. Thanks guys! although i would have thought that when the voicemail was switched off the phone would continue to ring beyond the 5 seconds set in the ringing duration. That's ok though, i can just change the ringing duration back to 5 sec each time i turn the voicemail on. One other question - i want to record a message for callers to hear when they ring. How do it do this?

04-04-2008, 09:44 AM	#10
130166 Senior Member Join Date: May 2007 Location: Katwijk, The Netherlands Posts: 133 Thanks: 57 Thanked 32 Times in 27 Posts	Maybe it is in Tutorial Voicemail.