VoxLite: How long to wait for upgrade?

kseistrup · 02-09-2008, 06:39 PM

Hi,

Half an hour ago I did an upgrade from VoxBasic to VoxLite, paying via PayPal. I have received a transaction notification from PayPal, yet my VoXaLot account still says “BASIC”. How long do I have to wait for the upgrade to become functional? Am I too impatient?

Cheers,
Klaus

craig · 02-09-2008, 09:04 PM

Quote:

Originally Posted by kseistrup

Half an hour ago I did an upgrade from VoxBasic to VoxLite, paying via PayPal. I have received a transaction notification from PayPal, yet my VoXaLot account still says “BASIC”. How long do I have to wait for the upgrade to become functional? Am I too impatient?

It should be immediate (our system updates itself as soon as it received the confirmation from paypal.) Can you PM me your account number and I will take a look? Thanks.

--
Craig

170653 · 05-22-2008, 03:31 AM

hmm, same for me.
I have upgraded the 19th to VoxLite but still no joy. my Paypal invoice nr is 56932 and my account number is 170653.
I have mailed support, but no luck till now

170653 · 05-26-2008, 06:17 AM

After I upgraded to VoxLite on the 19th of May by paying with Paypal, I mailed to support and info.
I dialed *010 869669 and spoke in to their voice-mail.

I don't know what to do to get in contact with Voxalot to get my VoxLite activated

170653 · 05-26-2008, 10:22 PM

i'm happy now!

emoci · 05-28-2008, 09:42 PM

Usually delays in account upgrades occur when your PayPal payment is funded via eCheck (eg. you don't have a Credit Card added for verification)

In this case PayPal does not transfer the funds until they receive them from the bank (usually takes 5-6 days)

02-09-2008, 06:39 PM	#1
kseistrup Junior Member Join Date: Feb 2008 Posts: 1 Thanks: 0 Thanked 0 Times in 0 Posts	VoxLite: How long to wait for upgrade? Hi, Half an hour ago I did an upgrade from VoxBasic to VoxLite, paying via PayPal. I have received a transaction notification from PayPal, yet my VoXaLot account still says “BASIC”. How long do I have to wait for the upgrade to become functional? Am I too impatient? Cheers, Klaus

05-26-2008, 06:17 AM	#4
170653 Junior Member Join Date: May 2008 Posts: 3 Thanks: 2 Thanked 0 Times in 0 Posts	A week went by..... After I upgraded to VoxLite on the 19th of May by paying with Paypal, I mailed to support and info. I dialed *010 869669 and spoke in to their voice-mail. I don't know what to do to get in contact with Voxalot to get my VoxLite activated

05-26-2008, 10:22 PM	#5
170653 Junior Member Join Date: May 2008 Posts: 3 Thanks: 2 Thanked 0 Times in 0 Posts	thanks i'm happy now!

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05-22-2008, 03:31 AM	#3
170653 Junior Member Join Date: May 2008 Posts: 3 Thanks: 2 Thanked 0 Times in 0 Posts	hmm, same for me. I have upgraded the 19th to VoxLite but still no joy. my Paypal invoice nr is 56932 and my account number is 170653. I have mailed support, but no luck till now

05-28-2008, 09:42 PM	#6
emoci Join Date: Jul 2007 Location: Toronto, Canada Posts: 1,422 Thanks: 123 Thanked 369 Times in 282 Posts	Usually delays in account upgrades occur when your PayPal payment is funded via eCheck (eg. you don't have a Credit Card added for verification) In this case PayPal does not transfer the funds until they receive them from the bank (usually takes 5-6 days)