Voicemail Access Poll - Page 3

clundestad · 05-13-2007, 07:37 PM

1. Password
2. OK
3. Nokia E70 - firmware 3.0633.09.04
4. No options available
5. Use compression: No (I assume this means G711)

oblong · 05-15-2007, 06:09 AM

1. "Password"
2. Entering password works ok
3. SJPhone (softphone) and Billion 7404VGP
4. DTMF setting - not sure
5. Codec - 711 for both devices.

That worked just now. But, 15 minutes earlier, no progress at all. Echo test (600) worked, and I could make a call (routed Vox to Vox).

Bob Long

wilsonhlacerda · 05-16-2007, 09:33 PM

I've found the root cause (at least one of them) of the problem with voicemail. It is related to the existence of dial plans that can parse 500. That's why it happens for some people and not for all voxalot users.

To reproduce the problem:

Step 1:
- Check that you have a dial plan that parse 500. For instance: _5. or _[1-6]. or _[5-8]. etc
- Under "number to test" put 500 and test it. You should get "A call to:500 will get forwarded to sip:replacement@provider"
- Dial 500 and voicemail will not work, because the replacemente is being forwarded to the provider and not 500 to voxalot.

Step 2:
- Let the very first active dial plan to be: _500 ${EXTEN} VoXaLot
- Under "number to test" put 500 and test it. You should get "A call to:500 will get forwarded to sip:500@voxalot.com"
- Dial 500 and voicemail WILL NOT work fine ("comedian mail....password"), although 500 is being forwarded to voxalot.

Step 3:
- Be sure that no dial plan forward 500: edit them all and let Active = NO.
- Under "number to test" put 500 and test it. You should get "A call to:500 will not get forwarded."
- Dial 500 and voicemail WILL WORK fine ("password").

If you have this problem a temporary solution is:
- Let the very first active dial plan to be: _500 *010${EXTEN} SIP Broker
- Under "number to test" put 500 and test it. You should get "A call to:500 will get forwarded to sip:*010500@sipbroker.com"
- Dial 500 and voicemail WILL WORK fine ("password").

Hope this helps.

gambrinus · 05-17-2007, 12:38 PM

Quote:

Originally Posted by wilsonhlacerda

- Let the very first active dial plan to be: _500 *010${EXTEN} SIP Broker

I can confirm that. Since I cannot access voicemail directly I 'm using SIP Broker as a workaround. This works with all of my hardware which doesn't work with Voxalot directly (see my previous posts).
Hope that helps in debugging...

gambrinus

ylim · 05-17-2007, 12:58 PM

If the problem is the _5 dial plan the VM access using *500 should work.

IMO the problem is DTMF Tx method as this setting has to match your phone, ATA and Voxalot. I would try each available setting starting with Auto

gambrinus · 05-17-2007, 04:22 PM

Probably my post was misleading. I don't have any dial plan problems, but I can't access voicemail ("password incorrect") when calling directly through Voxalot. Using SipBroker it works.
Most probably it is a DTMF problem, so I postet my softphone settings previously since I don't know how to change the settings to make it work with Voxalot. My hardware doesn't allow any changes regarding DTMF.

I also tried to use different codes (G711a is said to cause some trouble with DTMF), it simply doesn't work.

Funnily enough both my softphone and my hardware (Fritz!Box 7150) do work with all other providers perfectly in regards of DTFM!!!
It's just the Voxalot voicemail causing trouble...

The King · 05-17-2007, 08:43 PM

1. "Password"
2. Yes
3. x-lite v3.0 build 34025
4. DTMF setting - can't see where I'd find this
5. Broadvoice-32

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05-13-2007, 07:37 PM	#21
clundestad Member Join Date: Jul 2006 Location: Oslo, Norway Posts: 43 Thanks: 4 Thanked 10 Times in 8 Posts	1. Password 2. OK 3. Nokia E70 - firmware 3.0633.09.04 4. No options available 5. Use compression: No (I assume this means G711)

05-15-2007, 06:09 AM	#22
oblong Junior Member Join Date: Nov 2006 Posts: 18 Thanks: 1 Thanked 2 Times in 1 Posts	1. "Password" 2. Entering password works ok 3. SJPhone (softphone) and Billion 7404VGP 4. DTMF setting - not sure 5. Codec - 711 for both devices. That worked just now. But, 15 minutes earlier, no progress at all. Echo test (600) worked, and I could make a call (routed Vox to Vox). Bob Long

05-16-2007, 09:33 PM	#23
wilsonhlacerda Member Join Date: Mar 2007 Posts: 83 Thanks: 5 Thanked 13 Times in 10 Posts	I've found the root cause (at least one of them) of the problem with voicemail. It is related to the existence of dial plans that can parse 500. That's why it happens for some people and not for all voxalot users. To reproduce the problem: Step 1: - Check that you have a dial plan that parse 500. For instance: _5. or _[1-6]. or _[5-8]. etc - Under "number to test" put 500 and test it. You should get "A call to:500 will get forwarded to sip:replacement@provider" - Dial 500 and voicemail will not work, because the replacemente is being forwarded to the provider and not 500 to voxalot. Step 2: - Let the very first active dial plan to be: _500 ${EXTEN} VoXaLot - Under "number to test" put 500 and test it. You should get "A call to:500 will get forwarded to sip:500@voxalot.com" - Dial 500 and voicemail WILL NOT work fine ("comedian mail....password"), although 500 is being forwarded to voxalot. Step 3: - Be sure that no dial plan forward 500: edit them all and let Active = NO. - Under "number to test" put 500 and test it. You should get "A call to:500 will not get forwarded." - Dial 500 and voicemail WILL WORK fine ("password"). If you have this problem a temporary solution is: - Let the very first active dial plan to be: _500 010${EXTEN} SIP Broker - Under "number to test" put 500 and test it. You should get "A call to:500 will get forwarded to sip:010500@sipbroker.com" - Dial 500 and voicemail WILL WORK fine ("password"). Hope this helps.

05-17-2007, 12:58 PM	#25
ylim Junior Member Join Date: Mar 2006 Posts: 8 Thanks: 0 Thanked 3 Times in 2 Posts	If the problem is the _5 dial plan the VM access using 500 should work. IMO the problem is DTMF Tx method* as this setting has to match your phone, ATA and Voxalot. I would try each available setting starting with Auto

05-17-2007, 04:22 PM	#26
gambrinus Member Join Date: Apr 2007 Location: Augsburg, GERMANY Posts: 84 Thanks: 28 Thanked 19 Times in 15 Posts	Probably my post was misleading. I don't have any dial plan problems, but I can't access voicemail ("password incorrect") when calling directly through Voxalot. Using SipBroker it works. Most probably it is a DTMF problem, so I postet my softphone settings previously since I don't know how to change the settings to make it work with Voxalot. My hardware doesn't allow any changes regarding DTMF. I also tried to use different codes (G711a is said to cause some trouble with DTMF), it simply doesn't work. Funnily enough both my softphone and my hardware (Fritz!Box 7150) do work with all other providers perfectly in regards of DTFM!!! It's just the Voxalot voicemail causing trouble...

05-17-2007, 08:43 PM	#27
The King Member Join Date: Feb 2007 Posts: 63 Thanks: 18 Thanked 4 Times in 4 Posts	1. "Password" 2. Yes 3. x-lite v3.0 build 34025 4. DTMF setting - can't see where I'd find this 5. Broadvoice-32