Number Called is Call Restricted ???

[vk4akp]

Hi,

I try and call my friends VoXaLot number *061xxxxxx from my first line and I get,

" The number you have called is Call restricted "

From the 2nd line I get the engauged signal.

I know the person does not have their soft phone on, and I am expecting to get their voice mail, and then leave a message.

I know their voice mail is turned on.

What is going wrong?

.-.-.

[martin]

Originally Posted by vk4akp

Hi,

I try and call my friends VoXaLot number *061xxxxxx from my first line and I get,

" The number you have called is Call restricted "

From the 2nd line I get the engauged signal.

I know the person does not have their soft phone on, and I am expecting to get their voice mail, and then leave a message.

I know their voice mail is turned on.

What is going wrong?

.-.-.

2 things jump to mind:

1. Your device is not letting * prefixed numbers through to Voxalot. Try dialling *600, *393613 for example. If these wirk then....

2. Your Voxalot dial plan is handling * prefixed numbers. If you have a dial plan entry try disabling it and dialing again.

[vk4akp]

Originally Posted by martin

2 things jump to mind:

1. Your device is not letting * prefixed numbers through to Voxalot. Try dialling *600, *393613 for example. If these wirk then....

2. Your Voxalot dial plan is handling * prefixed numbers. If you have a dial plan entry try disabling it and dialing again.

Hi Martin!

When she has her Softphone loaded I can ring her no probelms and talk with her.

It's just when her phone is not loaded that I get the engauged signal or the strange message. (The number I have called is call restricted).

The funny thing is, it is different for each of my VoXaLot accounts.

Am I correct in assuming that it should go to her voicemail when her softphone is not loaded or registered with VoXaLot?

- Also let me add, recently I see people complaining about your service here.
I would like to say, that I can not believe how unapreciative some people can be.

I recently paid a lot of money to engin for hardware and a service that was very poor.

You offer VoXaLot for free and it is wonderful! The service is 1000 times better then engin, and yet people still complain.

How selfish of them!

Thank you for doing what you do. It has made VOIP a very pleasent experience for me!

~Ken~
.-.-.

[martin]

Hi Ken,

Have her check her member details page to make sure voicemail is turned on. If it is not turned on, you will get the symptoms you describe.

Thanks also for your words of encouragement, they are greatly appreciated myself, staff and our great team of moderators.

[vk4akp]

LOL. I knew I should have mentioned, that Voice Mail is definatly on.

I actually set up her account for her, and remotely installed EyeBeam for her also using remote desktop software.

So I am sure everything is set up OK.

It's got me beat why this is happenning. Strange.

.-.-.

[martin]

Originally Posted by vk4akp

It's got me beat why this is happenning. Strange.

.-.-.

Me also. If you like sometime tomorrow have your friend sign out of eyebeam for at least one hour, re-produce the scenario and PM me both your and their Voxalot account details.

[vk4akp]

Tonight I tried to ring her while she was online.

I could not ring her. It came up engauged every time.

But she could ring me.

Also the calls were broken up each time.

We ended up using Yahoo messenger which worked perfectly.

.-.-.

[martin]

Seems there was a subtle problem dialing other Voxalot members registered on different servers.

Please try again and let us know if it is ok now.

Thanks.

[vk4akp]

We are both using the same server. (.AU)

But OK, I will try again with her tonight if she is available and let you know how it goes.

TNX
.-.-.

[vk4akp]

TNX Martin! I tried her number today when she wasn't regestered with the server and it diverted to voice mail straight away as it should.

All fixed! TNX again!

.-.-.