Voicemail access

Jean-Luke · 01-13-2007, 05:06 AM

My dial tone on my SPA-3000 is now the MWI tone (despite having MWI Serv set to "no"!!)

Anyhow, when I dial 500 I prompted with a "mailbox" request. I enter my 6-digit Voxalot account number and get the "password" prompt. I enter teh 4-digit password (as per my main login page) and get denied.

I really do not want voicemail and have read the feature to kill it is soon to be available. For now, how do I reset my voicemail to clear the MWI?

martin · 01-13-2007, 05:12 AM

Sounds like a DTMF problem. If you PM me your account I can arrange for it to be cleared for you.

Jean-Luke · 01-13-2007, 10:21 PM

PM sent.

I've tried DTMF settings of "auto" "INBAND" "INFO" and "INBAND + INFO" and all fail. I am using U-LAW codec.

Thanks in advance.

Jean-Luke · 01-14-2007, 04:58 AM

For the record... Martin has already cleared my voicemail manually... and it's Sunday!!

Top marks for service, as usual, from Voxalot.

01-13-2007, 05:06 AM	#1
Jean-Luke Junior Member Join Date: Jun 2006 Posts: 5 Thanks: 0 Thanked 0 Times in 0 Posts	Voicemail access My dial tone on my SPA-3000 is now the MWI tone (despite having MWI Serv set to "no"!!) Anyhow, when I dial 500 I prompted with a "mailbox" request. I enter my 6-digit Voxalot account number and get the "password" prompt. I enter teh 4-digit password (as per my main login page) and get denied. I really do not want voicemail and have read the feature to kill it is soon to be available. For now, how do I reset my voicemail to clear the MWI?

01-13-2007, 05:12 AM	#2
martin Join Date: Feb 2006 Posts: 2,930 Thanks: 528 Thanked 646 Times in 340 Posts	Sounds like a DTMF problem. If you PM me your account I can arrange for it to be cleared for you. __________________ Martin Please post support questions on the forum. Do not send PMs unless requested.

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01-13-2007, 10:21 PM	#3
Jean-Luke Junior Member Join Date: Jun 2006 Posts: 5 Thanks: 0 Thanked 0 Times in 0 Posts	PM sent. I've tried DTMF settings of "auto" "INBAND" "INFO" and "INBAND + INFO" and all fail. I am using U-LAW codec. Thanks in advance.

01-14-2007, 04:58 AM	#4
Jean-Luke Junior Member Join Date: Jun 2006 Posts: 5 Thanks: 0 Thanked 0 Times in 0 Posts	For the record... Martin has already cleared my voicemail manually... and it's Sunday!! Top marks for service, as usual, from Voxalot.