Voicemail Issue

[richard]

Hi Martin

I am experiencng a problem witht Voicemail and I'm trying to troubleshoot the source of the problem with limited success.

I have a DID pointed to us.voxalot.com. When I call it and my eyeBEAM softphone is on, everything WORKS as expected. The softphone rings the expected number of seconds and then the call goes to voicemail.

Now, when I call the DID with the softphone off. The results are inconsistent.

1. Sometimes it goes straight to Voicemail
2. Sometimes it rings a few times then goes to voicemail
3. Sometimes it just keeps ringing and I never seem to reach voicemail
4. Sometimes it gives a busy signal and I never seem to reach voicemail

Now in case 3 & 4, I say "I never seem to reach voicemail", because although I never hear the voicemail greeting, my Voxalot Voicemail box sends me notification of a 64K (Blank) empty voicemail message.

Do you have any idea what could be causing this problem?

Thanks in advance for any help


Richard

[richard]

I just realized I had a Hardphone connected to Voxlaot. I shut it off and now I'm only having # 3 & 4 happening. This is worst :-(

Originally Posted by richard

Hi Martin

I am experiencng a problem witht Voicemail and I'm trying to troubleshoot the source of the problem with limited success.

I have a DID pointed to us.voxalot.com. When I call it and my eyeBEAM softphone is on, everything WORKS as expected. The softphone rings the expected number of seconds and then the call goes to voicemail.

Now, when I call the DID with the softphone off. The results are inconsistent.

1. Sometimes it goes straight to Voicemail
2. Sometimes it rings a few times then goes to voicemail
3. Sometimes it just keeps ringing and I never seem to reach voicemail (call from cell)
4. Sometimes it gives a busy signal and I never seem to reach voicemail (call from home line)

Now in case 3 & 4, I say "I never seem to reach voicemail", because although I never hear the voicemail greeting, my Voxalot Voicemail box sends me notification of a 64K (Blank) empty voicemail message.

Do you have any idea what could be causing this problem?

Thanks in advance for any help


Richard

[martin]

Originally Posted by richard

I just realized I had a Hardphone connected to Voxlaot. I shut it off and now I'm only having # 3 & 4 happening. This is worst :-(

Who is your DID provider Richard?

[richard]

Hi Martin

It's DID World Wide (didww.com)

Richard

[martin]

Originally Posted by richard

Hi Martin

It's DID World Wide (didww.com)

Richard

Ok that explains it. We have had reports that DIDWW DIDs do not work with Voxalot (ringing not timing out).

We were told that if they changed the server within the didww interface to the middle east things worked.

As a test try making this change.

[richard]

Hey Martin

Thank you. I'll give that a try.

Richard

Originally Posted by martin

Ok that explains it. We have had reports that DIDWW DIDs do not work with Voxalot (ringing not timing out).

We were told that if they changed the server within the didww interface to the middle east things worked.

As a test try making this change.

[jephone]

Originally Posted by martin

Ok that explains it. We have had reports that DIDWW DIDs do not work with Voxalot (ringing not timing out).

We were told that if they changed the server within the didww interface to the middle east things worked.

As a test try making this change.

no. DIDww's DIDs work with voxalot. I am using it.