eu.voxalot.com is not working. - Page 2

emoci · 08-23-2008, 04:46 PM

Well,

I have also tested eu.voxalot.com, and it is not working...

The US and AU server are working fine though.

There is a post up in the Mod forum summarizing everything here...

In the meantime, adjust your server cluster (under Member Details) and your Proxy value (on ATA/SoftPhone) to the US or AU server (just temporarily)

gpiccirilli · 08-23-2008, 06:46 PM

Hello,

I am unable to get a correct registration from my IP phone to eu.voxalot.com. If I use us.voxalot.com, I am able to register, perform outgoing calls, but cannot get inbound calls.

For incoming calls, the phone does half a ring now and then dies. I get a message while calling my incoming number saying that the number is not available.

Can you please let me know if there are any issues on the eu server?

Thanks,

Giovanni

Chd · 08-23-2008, 07:04 PM

I am getting following in dedug session with EU server

Send REGISTER
Recv 200 OK
Send INVITE
Recv 407 Proxy Authentication Required
VOIP: Send ACK
Send INVITE
Recv 500 Server Internal Error
Send ACK

hkr · 08-23-2008, 07:10 PM

Does not work for me either.

Any official news from the Voxalot team? Need to reconfigure several ATAs and softphones remotely, so I'd rather wait should I know Voxalot team is working on the issue and things will recover in the next 24 hours or so.

martin · 08-23-2008, 08:28 PM

Hello,

There is a core problem with the eu.voxalot.com proxy that is currently being looked at.

We will advise when we know more.

In the mean time, please redirect your registrations / calls to us.voxalot.com

Voxalot apologizes for this interruption.

TheFug · 08-23-2008, 10:41 PM

Well, see here not registered, on my Grandstream2000 phone, but *600 works perfect, via TCP... on eu. server....

martin · 08-24-2008, 03:38 AM

Hello,

The EU proxy has now been restored to its operational status.

The root cause of the issue was database related and took us a bit longer to correct than originally anticipated.

We apologise for any inconvenience that this has caused our members.

Thanks for your support.

hkr · 08-24-2008, 08:21 PM

Martin,

hats off for the tremendous effort to get things back to life. All seems to work fine now. Thank you.

08-23-2008, 06:46 PM	#12
gpiccirilli Junior Member Join Date: Aug 2008 Posts: 4 Thanks: 0 Thanked 0 Times in 0 Posts	cannot get incoming calls Hello, I am unable to get a correct registration from my IP phone to eu.voxalot.com. If I use us.voxalot.com, I am able to register, perform outgoing calls, but cannot get inbound calls. For incoming calls, the phone does half a ring now and then dies. I get a message while calling my incoming number saying that the number is not available. Can you please let me know if there are any issues on the eu server? Thanks, Giovanni

08-23-2008, 07:04 PM	#13
Chd Junior Member Join Date: Aug 2008 Posts: 6 Thanks: 0 Thanked 0 Times in 0 Posts	I getting following output I am getting following in dedug session with EU server Send REGISTER Recv 200 OK Send INVITE Recv 407 Proxy Authentication Required VOIP: Send ACK Send INVITE Recv 500 Server Internal Error Send ACK

08-23-2008, 08:28 PM	#15
martin Join Date: Feb 2006 Posts: 2,930 Thanks: 528 Thanked 646 Times in 340 Posts	Hello, There is a core problem with the eu.voxalot.com proxy that is currently being looked at. We will advise when we know more. In the mean time, please redirect your registrations / calls to us.voxalot.com Voxalot apologizes for this interruption. __________________ Martin Please post support questions on the forum. Do not send PMs unless requested.

08-23-2008, 10:41 PM	#16
TheFug Member Join Date: May 2008 Posts: 80 Thanks: 3 Thanked 7 Times in 6 Posts	Well, see here not registered, on my Grandstream2000 phone, but 600 works perfect, via TCP... on eu. server.... Last edited by TheFug; 08-23-2008 at 10:41 PM. Reason: spelling :(*

08-24-2008, 03:38 AM	#17
martin Join Date: Feb 2006 Posts: 2,930 Thanks: 528 Thanked 646 Times in 340 Posts	Hello, The EU proxy has now been restored to its operational status. The root cause of the issue was database related and took us a bit longer to correct than originally anticipated. We apologise for any inconvenience that this has caused our members. Thanks for your support. __________________ Martin Please post support questions on the forum. Do not send PMs unless requested.

08-23-2008, 04:46 PM	#11
emoci Join Date: Jul 2007 Location: Toronto, Canada Posts: 1,422 Thanks: 123 Thanked 369 Times in 282 Posts	Well, I have also tested eu.voxalot.com, and it is not working... The US and AU server are working fine though. There is a post up in the Mod forum summarizing everything here... In the meantime, adjust your server cluster (under Member Details) and your Proxy value (on ATA/SoftPhone) to the US or AU server (just temporarily)

08-23-2008, 07:10 PM	#14
hkr Junior Member Join Date: May 2008 Posts: 6 Thanks: 3 Thanked 0 Times in 0 Posts	Does not work for me either. Any official news from the Voxalot team? Need to reconfigure several ATAs and softphones remotely, so I'd rather wait should I know Voxalot team is working on the issue and things will recover in the next 24 hours or so.

08-24-2008, 08:21 PM	#18
hkr Junior Member Join Date: May 2008 Posts: 6 Thanks: 3 Thanked 0 Times in 0 Posts	Martin, hats off for the tremendous effort to get things back to life. All seems to work fine now. Thank you.

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