Problems with GoTalk registration - Page 2

affinity · 01-17-2008, 10:11 AM

I decided to register GoTalk as a 'profile' in my Billion gear, but I keep getting "Error 400". GoTalk support finished a little more than 10 minutes ago now...

I changed "SIP Register" to "No" within my Voxalot account.

affinity · 01-18-2008, 03:57 AM

Reported to GoTalk:

Quote:

Originally Posted by submitted to GoTalk

Problem that needs to be addressed.

Many GoTalk cutomers register their VoIP accounts through servces provided by Voxalot Pty Ltd.

Whilst it is known that a customer must register their VoIP account to be able to make calls, many people are not getting successful registrations through Voxalot.

I removed "SIP Register" from Voxalot to use my account on a Billion ATA (Billion 7402VGP). Initially I was getting 400 errors on registration -- a quick call to support managed to reset this problem with my own account (outside of Voxalot).

I believe that the problems with Voxalot relate to many GoTalk account registereing through the same Voxalot server cluster they have 3 clusters locations worldwide, one being in AU). It is likely that one or moe customers registered through Voxalot have exceeded the fair use policy or the aggregation of customer accounts has done so from the same IP address.

Please contat me if you require further information.

martin · 01-18-2008, 07:09 AM

Quote:

Originally Posted by affinity

Reported to GoTalk:

Thanks. We have received a response from GoTalk. Tony will elaborate.

Tony · 01-18-2008, 12:37 PM

Hi All,

The response from GoTalk is that they have DOS (Denial of Service) measures that block large number of registrations attempts within a short rolling period based on IP address and port and that this would explain why there are intermittent registration issues.

We will look to work collaboratively with GoTalk to see if they are able to make an exception with Voxalot servers/customers.

Tony.

Hally · 01-19-2008, 11:12 AM

Thanks for that Tony ... it all makes sense now. Hopefully it will be resolved sooner rather than later

affinity · 02-15-2008, 03:52 PM

Do incoming GoTalk calls work for you guys/gals? I have found that with a registered GoTalk account (with Voxalot) doesn't receive incoming calls from GoTalk -- instead a call will go to voicemail (although calling voicemail says I still have zero messages).

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01-17-2008, 10:11 AM	#11
affinity Join Date: Apr 2006 Posts: 799 Thanks: 66 Thanked 61 Times in 44 Posts	I decided to register GoTalk as a 'profile' in my Billion gear, but I keep getting "Error 400". GoTalk support finished a little more than 10 minutes ago now... I changed "SIP Register" to "No" within my Voxalot account.

01-18-2008, 12:37 PM	#14
Tony Join Date: Jan 2007 Location: Sydney Posts: 221 Thanks: 64 Thanked 106 Times in 49 Posts	Hi All, The response from GoTalk is that they have DOS (Denial of Service) measures that block large number of registrations attempts within a short rolling period based on IP address and port and that this would explain why there are intermittent registration issues. We will look to work collaboratively with GoTalk to see if they are able to make an exception with Voxalot servers/customers. Tony.

01-19-2008, 11:12 AM	#15
Hally Member Join Date: Mar 2006 Location: Geelong Posts: 34 Thanks: 0 Thanked 1 Times in 1 Posts	Thanks for that Tony ... it all makes sense now. Hopefully it will be resolved sooner rather than later

02-15-2008, 03:52 PM	#16
affinity Join Date: Apr 2006 Posts: 799 Thanks: 66 Thanked 61 Times in 44 Posts	Do incoming GoTalk calls work for you guys/gals? I have found that with a registered GoTalk account (with Voxalot) doesn't receive incoming calls from GoTalk -- instead a call will go to voicemail (although calling voicemail says I still have zero messages).