Call connection rules have stopped working

[toolio]

Originally Posted by g00fy

Stopped working for my account also. Very frustating! Has been working all of the time before...

Ah, finally someone else with the problem. Sorry to hear that, but at least it shows it is not me.

Emoci was kind enough to offer his help through a thread on dslreports.

By following his suggestions I have determined I cannot forward any incoming providers through voxalot, despite the fact that all providers are working fine for incoming and outgoing calls, with no audio problems. Originally my problem started with Voip.ms but now seems to be with all providers.

I also deleted and redid all my forwarding rules. It did not help.

Still looking for a solution.

Cheers.

[toolio]

Since I constantly read here "Please post support questions on the forum. Do not send PMs unless requested." could someone at Voxalot kindly request that I PM them about this issue

I would appreciate working with Voxalot toward a solution. I may be doing something wrong, or it may be a Voxalot problem. But whatever it is, I am not able to figure it out or change it despite hours of trying different call forwarding configurations.

Obviously I am not the only one having this problem (And I am now having it on both my Premium accounts). I notice there is also another similar thread about call forwarding not working properly, and in this thread another person has pointed out that his call forwarding has suddenly stopped working in a fashion similar to mine.

I would like to point out again that what once worked perfectly well suddenly stopped working a few days ago. I have conducted a number of tests and made a number of changes suggested by emoci, but the problems remain on both my Voxalot Premium accounts I have.

Thanks.

[Juste]

Stopped working for me too.

There seems to be a problem somewhere.

[toolio]

Originally Posted by Juste

Stopped working for me too.

There seems to be a problem somewhere.

Would it not be reasonable for paying customers to expect a resolution to this growing problem?

I am still waiting on my request for direct contact from Voxalot, although I would be even more pleased to see news of a fix posted here.

[zonljmv]

I also had this problem.
Changing domain/proxy-server/registrar-server from us.voxalot.com into proxy01.us1.voxalot.com in my VOIP-phone solved the problem for me.

Regards,
zonljmv

[toolio]

Originally Posted by zonljmv

I also had this problem.
Changing domain/proxy-server/registrar-server from us.voxalot.com into proxy01.us1.voxalot.com in my VOIP-phone solved the problem for me.

Regards,
zonljmv

Thanks. I'll give that a try. I'm travelling for the next few days, but will get around to it when I'm back in front of my home computers. I'll let watchers of this thread know how it works out.

[ursan2003]

the same for me
the call forwading not work
i thing from voxalot only the money from customer it's good (

[toolio]

Originally Posted by zonljmv

I also had this problem.
Changing domain/proxy-server/registrar-server from us.voxalot.com into proxy01.us1.voxalot.com in my VOIP-phone solved the problem for me.

Regards,
zonljmv

I tried this on my Linksys PAP2T ATA and it makes no difference.

This has been going on for weeks now.

I am now in a different country, with a different ATA and (obviously) a different Internet provider. It doesn't work here either. Call forwarding simply appears to be broken.

[martin]

We have finally located the root cause of this issue. Please retry and let me know if the system is now working correctly.

We apologise for the delay and the inconvenience this has caused.

[toolio]

Originally Posted by martin

We have finally located the root cause of this issue. Please retry and let me know if the system is now working correctly.

We apologise for the delay and the inconvenience this has caused.

I have quickly tested forwarding from specific providers and it seems to be working now. Thank you.

However, there may be one remaining issue, although I can't be sure it isn't elsewhere in my setup--sometimes when the caller hangs up before the call is answered the call does not stop ringing at the receiving end (until it hits voicemail). I will be away for a few days and unable to test this further at the moment. If anyone else has this problem please post here.

On another issue, could you kindly tell us why Voxalot completely ignored numerous posts about the issue of call forwarding suddenly not working for at least three weeks before even responding? (Actually, some posts about call forwarding problems go back much further). A fix is great, but not even acknowledging with a "we're aware of the problem and are working on it" leaves customers hanging. You make it quite clear you do not want to receive PMs about issues, but Voxalot fails to respond in a timely manner to posts in this forum.