Registered to Voxalot, but no echo test possible

MET · 03-10-2007, 08:54 PM

While trying to get Voxalot working, I also tried to do an echo test by dialing 600 or *600. The client contacts Voxalot but I can't here my echo. What might have gone wrong here?

Ron · 03-10-2007, 11:07 PM

Audio problems are often the result of router or firewall issues. Try temporarily bypassing any router or firewall that you are using to see if the problem goes away.

Ron

MET · 03-11-2007, 08:09 AM

That shouldn't be the problem. Behind my router is an ATA and three softphones on the computer, all do work without voice problems. Voxalot runs on the Zoiper SIP/IAX-client http://www.zoiper.com/ With this same client I can do echo test using Asteriskguru, but not when using Voxalot.

MET · 03-11-2007, 11:34 AM

Tried it now by using X-Lite 2.0 but here the same problem: the client registers, dialing *600 connects to eu.voxalot.com but no echo.

eric23 · 03-11-2007, 05:08 PM

I can't dial the echo test *600 or voicemail *500

*600 and *500 give me "The SIP code you have dialled is not correct, please try again"
*031600, *031500, *010600 and *010500 all give me "The number you have called could not be connected"

I have tried setting up a speed dial in VoXalot - **2 routes to sip:500@eu.voxalot.com but also gives me "The number you have called could not be connected"

I am receiving voicemail messages through to my email inbox just fine.

When I dial into my local SIP-Broker PSTN access number and dial *031500, it puts me through to the voicemail system. Last night my logon credentials didn't work. However, I've just checked now, and it all works fine!

So what could be the problems with the *500 and *600 codes?

kingfisher1111 · 03-11-2007, 08:09 PM

Same problem here.. Am able to do with softclient Zoiper but not with voxalot...
Surprisingly no one is guiding us...

Ron · 03-11-2007, 09:37 PM

For those getting "The number you have called could not be connected", this sounds like a Dial Plan problem. You do NOT need a Dial Plan entry to handle internal numbers such as *500/*600. Try disabling any/all Dial Plan entries and see if *500/*600 works.

Ron

martin · 03-11-2007, 09:50 PM

Hi guys,

As Ron points out you do NOT need to handle * prefixed numbers in your dial plans. In fact, it is strongly recommended that you don't

If you are still having problems, PM me your 6 digit account and we will take a look.

eric23 · 03-12-2007, 01:24 AM

martin, I have PM'ed you. Thank you.

thegradas · 03-12-2007, 02:57 AM

Mar. 11, 2007 @ 10:45 pm ET
Voxalot is not working for outbound calls through VoipDiscount... Using VoipDiscount directly, it works.
Tried eu.voxalot.com and us.voxalot.com

03-10-2007, 08:54 PM	#1
MET Junior Member Join Date: Mar 2007 Location: momentarily Istanbul Posts: 12 Thanks: 0 Thanked 0 Times in 0 Posts	Registered to Voxalot, but no echo test possible While trying to get Voxalot working, I also tried to do an echo test by dialing 600 or *600. The client contacts Voxalot but I can't here my echo. What might have gone wrong here?

03-11-2007, 08:09 AM	#3
MET Junior Member Join Date: Mar 2007 Location: momentarily Istanbul Posts: 12 Thanks: 0 Thanked 0 Times in 0 Posts	That shouldn't be the problem. Behind my router is an ATA and three softphones on the computer, all do work without voice problems. Voxalot runs on the Zoiper SIP/IAX-client http://www.zoiper.com/ With this same client I can do echo test using Asteriskguru, but not when using Voxalot. Last edited by MET; 03-11-2007 at 09:42 AM.

03-11-2007, 05:08 PM	#5
eric23 Junior Member Join Date: Mar 2007 Posts: 2 Thanks: 0 Thanked 0 Times in 0 Posts	I can't dial the echo test 600 or voicemail 500 600 and 500 give me "The SIP code you have dialled is not correct, please try again" 031600, 031500, 010600 and 010500 all give me "The number you have called could not be connected" I have tried setting up a speed dial in VoXalot - *2 routes to sip:500@eu.voxalot.com but also gives me "The number you have called could not be connected" I am receiving voicemail messages through to my email inbox just fine. When I dial into my local SIP-Broker PSTN access number and dial 031500, it puts me through to the voicemail system. Last night my logon credentials didn't work. However, I've just checked now, and it all works fine! So what could be the problems with the 500 and 600 codes? Last edited by eric23; 03-11-2007 at 05:33 PM.

03-11-2007, 09:50 PM	#8
martin Join Date: Feb 2006 Posts: 2,930 Thanks: 528 Thanked 646 Times in 340 Posts	Hi guys, As Ron points out you do NOT need to handle * prefixed numbers in your dial plans. In fact, it is strongly recommended that you don't If you are still having problems, PM me your 6 digit account and we will take a look. __________________ Martin Please post support questions on the forum. Do not send PMs unless requested.

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03-10-2007, 11:07 PM	#2
Ron Join Date: Feb 2006 Posts: 447 Thanks: 4 Thanked 8 Times in 8 Posts	Audio problems are often the result of router or firewall issues. Try temporarily bypassing any router or firewall that you are using to see if the problem goes away. Ron

03-11-2007, 11:34 AM	#4
MET Junior Member Join Date: Mar 2007 Location: momentarily Istanbul Posts: 12 Thanks: 0 Thanked 0 Times in 0 Posts	Tried it now by using X-Lite 2.0 but here the same problem: the client registers, dialing *600 connects to eu.voxalot.com but no echo.

03-11-2007, 08:09 PM	#6
kingfisher1111 Junior Member Join Date: Mar 2007 Posts: 5 Thanks: 0 Thanked 0 Times in 0 Posts	Same problem here.. Am able to do with softclient Zoiper but not with voxalot... Surprisingly no one is guiding us...

03-11-2007, 09:37 PM	#7
Ron Join Date: Feb 2006 Posts: 447 Thanks: 4 Thanked 8 Times in 8 Posts	For those getting "The number you have called could not be connected", this sounds like a Dial Plan problem. You do NOT need a Dial Plan entry to handle internal numbers such as 500/600. Try disabling any/all Dial Plan entries and see if 500/600 works. Ron

03-12-2007, 01:24 AM	#9
eric23 Junior Member Join Date: Mar 2007 Posts: 2 Thanks: 0 Thanked 0 Times in 0 Posts	martin, I have PM'ed you. Thank you.

03-12-2007, 02:57 AM	#10
thegradas Junior Member Join Date: Mar 2007 Posts: 1 Thanks: 0 Thanked 0 Times in 0 Posts	Mar. 11, 2007 @ 10:45 pm ET Voxalot is not working for outbound calls through VoipDiscount... Using VoipDiscount directly, it works. Tried eu.voxalot.com and us.voxalot.com

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