Opened account, registered VSP, can't get anything to work

conaty · 08-30-2007, 11:28 PM

I am very confused, obviously. I am using x-lite softphone. Would like to call out, keep getting "unable to connect" message.

I would like to use voxalot at two locations, using same VSP. Is that possible?

martin · 08-30-2007, 11:32 PM

Quote:

Originally Posted by conaty

I am very confused, obviously. I am using x-lite softphone. Would like to call out, keep getting "unable to connect" message.

I would like to use voxalot at two locations, using same VSP. Is that possible?

- Did you have a look at the tutorials:

Configuring your x-lite softphone to use Voxalot

- Does your phone say Ready, Your username is: xxxxxx?
- Can you dial *600 and get to the echo test?

Yes it is possible to use Voxalot at 2 locations with the same VSP.
.

conaty · 08-30-2007, 11:37 PM

Quote:

Originally Posted by martin

- Did you have a look at the tutorials:

Configuring your x-lite softphone to use Voxalot

- Does your phone say Ready, Your username is: xxxxxx?
- Can you dial *600 and get to the echo test?

Yes it is possible to use Voxalot at 2 locations with the same VSP.
.

Yes, it shows ready with username, yes I can get the echo test.

martin · 08-30-2007, 11:41 PM

Quote:

Originally Posted by conaty

Yes, it shows ready with username, yes I can get the echo test.

Ok that's good. Now if you go to the dial plan list page and type into the test field the exact number you are trying to dial and click "Test Call" does it report the call routing to the right place?

- What provider are you using?
- Does the number you are dialing require any country code or international dialing prefixes?
.

conaty · 08-30-2007, 11:48 PM

Quote:

Originally Posted by martin

Ok that's good. Now if you go to the dial plan list page and type into the test field the exact number you are trying to dial and click "Test Call" does it report the call routing to the right place?

- What provider are you using?
- Does the number you are dialing require any country code or international dialing prefixes?
.

I get "xxxxxxxxxx will not get forwarded"
tried 7 digits, 10, and using 1 prefix

I use Viatalk

martin · 08-31-2007, 01:25 AM

Quote:

Originally Posted by conaty

I get "xxxxxxxxxx will not get forwarded"
tried 7 digits, 10, and using 1 prefix

I use Viatalk

Your dial plan is not setup properly. Check your dial plan pattern as none of them are matching the number you are trying to dial.
.

conaty · 08-31-2007, 02:21 AM

I am afraid that I have no clue what a dial plan is or how to set one up

conaty · 08-31-2007, 02:41 AM

got it to work by using a simple dial plan...I'm learning.

martin · 08-31-2007, 03:15 AM

Quote:

Originally Posted by conaty

got it to work by using a simple dial plan...I'm learning.

Good for you

conaty · 08-31-2007, 05:29 PM

OK, I can call out easily now. Can't figure out how to receive calls though my softphone.

08-30-2007, 11:28 PM	#1
conaty Junior Member Join Date: Aug 2007 Posts: 13 Thanks: 0 Thanked 0 Times in 0 Posts	Opened account, registered VSP, can't get anything to work I am very confused, obviously. I am using x-lite softphone. Would like to call out, keep getting "unable to connect" message. I would like to use voxalot at two locations, using same VSP. Is that possible?

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08-31-2007, 02:21 AM	#7
conaty Junior Member Join Date: Aug 2007 Posts: 13 Thanks: 0 Thanked 0 Times in 0 Posts	I am afraid that I have no clue what a dial plan is or how to set one up

08-31-2007, 02:41 AM	#8
conaty Junior Member Join Date: Aug 2007 Posts: 13 Thanks: 0 Thanked 0 Times in 0 Posts	got it to work by using a simple dial plan...I'm learning.

08-31-2007, 05:29 PM	#10
conaty Junior Member Join Date: Aug 2007 Posts: 13 Thanks: 0 Thanked 0 Times in 0 Posts	OK, I can call out easily now. Can't figure out how to receive calls though my softphone.