PSTN Access numbers and my DTMF

yfm · 04-29-2007, 06:51 PM

I have an SPA 3000. I register it with FWD. I also use IPKall number to access my SPA 3000. When dial my IPKall number and gain access to my SPA 3000 through the FWD I can enter my PIN and have access to the PSTN line connected to my SPA 3000.

When I use the PSTN access numbers to dial my FWD account, the DTMF is not recognized and I cannot gain access the PSTN line connected to the SPA 3000. This applies almost to all PSTN access numbers.

Can anyone tell me what to do?

yfm · 05-06-2007, 08:48 PM

Anyone got an answer for my posting?

martin · 05-06-2007, 08:59 PM

What are you using to dial the PSTN access numbers? Have you tried from another device like a mobile phone for example?

yfm · 05-07-2007, 05:01 PM

martin:
I am using a regular PSTN line with a regular analog telephone. I dial the access number, and then I dial my SIP number (FWD) which my SPA 3102 registered with. The SPA 3102 answers requesting the PIN. When I key in the PIN, I receive no response. However, when I dial my IPKall number pointing to the same FWD account (and SPA 3102) I am able to key in my PIN and gain access to the PSTN line connected to my SPA 3102 and I dial regularly. Also my Line 1 is registered with a commercial VoIP provider and I also gain access normally to the PSTN line connected to SPA 3102.

The problem is with the PSTN access numbers. They block the DTMF generated by my phone number sent to my SPA 3102, or I should setup the DTMF at my SPA 3102 differently (which I don’t know what it is).

raphoumail · 05-12-2007, 07:12 PM

I'm also interested if you find a solution...

hivolt · 12-09-2007, 06:51 PM

Don't know if this thread is still active but I was also having problems with the SPA3102 VoIP to PSTN gateway, the problem was mostly taken care of when I updated the firmware to v5.1.7(GW).

The DTMF settings for the SPA3102 where also a little different than the SPA3000 if someone still wants those settings I'll post them if needed.

04-29-2007, 06:51 PM	#1
yfm Junior Member Join Date: Apr 2007 Posts: 29 Thanks: 2 Thanked 0 Times in 0 Posts	PSTN Access numbers and my DTMF I have an SPA 3000. I register it with FWD. I also use IPKall number to access my SPA 3000. When dial my IPKall number and gain access to my SPA 3000 through the FWD I can enter my PIN and have access to the PSTN line connected to my SPA 3000. When I use the PSTN access numbers to dial my FWD account, the DTMF is not recognized and I cannot gain access the PSTN line connected to the SPA 3000. This applies almost to all PSTN access numbers. Can anyone tell me what to do?

05-06-2007, 08:59 PM	#3
martin Join Date: Feb 2006 Posts: 2,930 Thanks: 528 Thanked 646 Times in 340 Posts	What are you using to dial the PSTN access numbers? Have you tried from another device like a mobile phone for example? __________________ Martin Please post support questions on the forum. Do not send PMs unless requested.

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05-06-2007, 08:48 PM	#2
yfm Junior Member Join Date: Apr 2007 Posts: 29 Thanks: 2 Thanked 0 Times in 0 Posts	Anyone got an answer for my posting?

05-07-2007, 05:01 PM	#4
yfm Junior Member Join Date: Apr 2007 Posts: 29 Thanks: 2 Thanked 0 Times in 0 Posts	martin: I am using a regular PSTN line with a regular analog telephone. I dial the access number, and then I dial my SIP number (FWD) which my SPA 3102 registered with. The SPA 3102 answers requesting the PIN. When I key in the PIN, I receive no response. However, when I dial my IPKall number pointing to the same FWD account (and SPA 3102) I am able to key in my PIN and gain access to the PSTN line connected to my SPA 3102 and I dial regularly. Also my Line 1 is registered with a commercial VoIP provider and I also gain access normally to the PSTN line connected to SPA 3102. The problem is with the PSTN access numbers. They block the DTMF generated by my phone number sent to my SPA 3102, or I should setup the DTMF at my SPA 3102 differently (which I don’t know what it is).

05-12-2007, 07:12 PM	#5
raphoumail Member Join Date: Sep 2006 Posts: 77 Thanks: 10 Thanked 6 Times in 4 Posts	I'm also interested if you find a solution...

12-09-2007, 06:51 PM	#6
hivolt Junior Member Join Date: Jun 2006 Location: USA Posts: 5 Thanks: 0 Thanked 0 Times in 0 Posts	Don't know if this thread is still active but I was also having problems with the SPA3102 VoIP to PSTN gateway, the problem was mostly taken care of when I updated the firmware to v5.1.7(GW). The DTMF settings for the SPA3102 where also a little different than the SPA3000 if someone still wants those settings I'll post them if needed.